Site Support Engineer - Guildford/Frimley

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

Main responsibilities:

• Provides on-site field support to customers including installation, servicing, and repairing of systems and equipment.
• Answers customer questions and resolves issues.
• Refers other issues/questions to appropriate personnel/service area/manager for follow up, testing, and troubleshooting.
• Acts as a liaison with customers on administrative and technical matters for assigned projects.
• Performs analyses and prepares reports on system problem trends and issues.
• Assists in applying engineering principles and practices as they relate to system design, process flow, and/or discrete modelling.
• Interacts with the client's engineers, as necessary, to gather information, design changes, requirements, etc. to compile information for the overall solution design.
• Assists in the design of basic technical programs for projects or enhancements to existing programs.

This is a full-time permanent position working 37.5 hours per week, Monday - Friday between the hours of 07:00 - 19:00. Working as part of the FDS team you will gain access to a large library of training courses and accreditations to help further your skills and development. We also offer an excellent benefits package including personal pension plan and various other flexible benefits including private medical cover, life insurance, and flexible holiday to name a few.

Due to the nature of our client's work, the successful candidate will need to either hold or be able to obtain SC Security Clearance. For this reason, we are only able to progress with applications from British nationals. This role is primarily site-based at Guildford, but will involve support for supported sites such as Frimley.

As a Desktop Support Engineer you will:

• Provide on-site field support to customers including installation, servicing, and repairing of systems and equipment.
• Carry out Security Audits of all devices holding Data on the network by scanning and reporting.
• Answer customer queries and resolve issues.
• Refer other issues/questions to appropriate personnel/service area/manager for follow up, testing, and troubleshooting.
• Act as a liaison with customers on administrative and technical matters for assigned projects.
• Assist in applying engineering principles and practices as they relate to system design, process flow, and/or discrete modelling.
• Assist in the design of basic technical programs for projects or enhancements to existing programs.
• Break-Fix of all in-scope managed devices.
• Asset Management & Stock Management.
• Managing the lifecycle of loan user equipment.
• Act as a central point of contact for the customer.
• Software and system fault diagnosis, analysis, and fix.
• Take responsibility for stock used and follow the correct procedures regarding stock management.
• Proactively keep the customer updated with problem status at all times.

Essentials Skills/Qualifications:

• SC Security Clearance.
• Experience working with the company's hardware, software, and equipment products.
• Experience working with customer technology and support requirements.
• Experience working with process and/or system design concepts.
• Experience working with appropriate programming languages, operating systems, and software.
• Experience working with engineering principles and practices.

Desirable Skills/Qualifications:

• Basic Network Knowledge (Patching, tracing switch information, etc.).
• Service Now Ticketing System Experience.

At DXC Technology, we believe strong connections and community are key to our success. Our work model prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances. We’re committed to fostering an inclusive environment where everyone can thrive.