At a Glance
- Tasks: Support service management projects and drive technology improvements for clients.
- Company: Join CGI, a leading tech consultancy that values innovation and collaboration.
- Benefits: Competitive salary, £1000 joining bonus, private healthcare, and professional training.
- Other info: Flexible roles available in London and Leeds with excellent career growth opportunities.
- Why this job: Make a real impact in technology while developing your skills in a supportive environment.
- Qualifications: 2:2 degree in STEM, passion for tech, and strong teamwork skills.
The predicted salary is between 25000 - 32000 £ per year.
At CGI, we empower the next generation of innovators to shape the future of technology and security. As part of #GenerationCGI, you’ll join a community of graduates who are turning ambition into action and possibility into progress. As a CGI Technical Graduate you’ll be trusted with responsibility from the start. You will help clients improve how technology services are designed, delivered, and experienced. Working across Service Management, SIAM, user experience, AI-enabled service improvement, and enterprise tooling including ServiceNow and Freshworks, you’ll support projects that drive real business impact.
Your future duties and responsibilities
- Support service management and transformation projects
- Collaborate with clients, stakeholders, and delivery teams
- Contribute to service improvement and user experience initiatives
- Analyse service data and operational insights
- Support continual service improvement activities
- Develop knowledge of SIAM, ITILv4, and enterprise tooling
- Communicate ideas and recommendations clearly and professionally
- Build strong working relationships with clients and colleagues
Every contribution you make will help deliver outcomes with lasting impact.
Locations
Technical Graduate - Service Advisory roles are available in London and Leeds. As CGI is a consultancy, you may be required to work in different locations, so flexibility and a willingness to travel are key.
Why Join Us?
At CGI, you’ll be part of a culture that celebrates diversity, inclusion, and collaboration, where your perspective is valued and your ideas contribute to meaningful outcomes. Your journey starts with a structured Early Careers Induction Programme, giving you the foundations to succeed, along with 24/7 e-learning and opportunities to gain professional certifications that build your expertise. You’ll also join our Student Kick-start Initiative, where you’ll collaborate with other graduates on creative projects that deliver impact beyond your day‑to‑day role. CGI is an unconditionally inclusive workplace where you are respected, your voice is heard, and you can be yourself. We were recognised in the Sunday Times Best Places to Work List 2025 and named a UK ‘Best Employer’ by the Financial Times. We proudly hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Benefits
Along with a competitive salary and a £1000 joining bonus, you’ll enjoy benefits that support every stage of your journey. You’ll share in CGI’s success through our matched share scheme, have access to private healthcare, well‑being programmes, and professional training, and build financial security with a competitive pension. Beyond the day job, you’ll connect with others through graduate networks, diversity groups, and social clubs that make your time at CGI both rewarding and enjoyable.
Required qualifications to be successful in this role
We’re seeking ambitious graduates who are passionate about technology and eager to apply their skills to projects that make a real difference. You’ll bring a strong academic background in STEM, curiosity to explore new ideas, and flexibility to take on diverse projects across the UK. You should have:
- A minimum 2:2 degree in computer science, engineering, physics, maths, or a related STEM field (some roles may require a 2:1).
- Passion for technology and innovation, with a problem‑solving mindset.
- Ability to collaborate effectively within teams.
- Confident and professional approach with clients and stakeholders.
- Flexibility to travel and work on projects across the UK.
- Eligibility for Baseline Personnel Security Standard (BPSS) clearance, with many roles requiring higher National Security Vetting (typically 5–10 years of continuous UK residency).
Skills we value include:
- Awareness of ITIL, SIAM, ServiceNow, or Freshworks.
- Awareness of Agile or iterative ways of working.
- Interest in service improvement and user experience.
- Interest in IT Service Management, Digital Transformation, or Service Operations.
Graduate Service Advisory: ITIL & AI-Driven Improvement employer: 慨正橡扯
At CGI, we pride ourselves on being an exceptional employer that fosters a culture of diversity, inclusion, and collaboration. Our Technical Graduate roles in London and Leeds offer a structured Early Careers Induction Programme, continuous professional development opportunities, and a supportive environment where your ideas can lead to meaningful outcomes. With competitive benefits, including a £1000 joining bonus and access to private healthcare, you'll be empowered to grow your career while making a real impact in the technology sector.
StudySmarter Expert Advice🤫
We think this is how you could land Graduate Service Advisory: ITIL & AI-Driven Improvement
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even reach out to alumni from your university. Building relationships can open doors that you didn’t even know existed.
✨Tip Number 2
Practice your interview skills! Mock interviews can be a game changer. Grab a mate or use online resources to simulate the real deal. The more comfortable you are talking about your experiences and skills, the better you'll perform when it counts.
✨Tip Number 3
Show your passion for technology! When you get the chance to chat with potential employers, let your enthusiasm shine through. Share your ideas on how tech can improve services and make a difference. It’s all about making a memorable impression!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you at CGI. By applying directly, you’ll not only streamline your application process but also show us you’re serious about joining our team. Don’t miss out!
We think you need these skills to ace Graduate Service Advisory: ITIL & AI-Driven Improvement
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that align with the role. Highlight any relevant projects or coursework related to ITIL, AI, or service management. We want to see how you can contribute to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your passion for technology and innovation. Share specific examples of how you've tackled challenges or contributed to projects, and let us know why you're excited about joining CGI.
Showcase Your Problem-Solving Skills:In your application, don’t just list your skills—demonstrate them! Include examples of how you've approached problems in the past, especially in team settings. We love seeing candidates who can think critically and collaborate effectively.
Apply Through Our Website:We encourage you to apply directly through our website for the best experience. It’s straightforward and ensures your application gets to the right people. Plus, you’ll find all the info you need about the role and our culture there!
How to prepare for a job interview at 慨正橡扯
✨Know Your ITIL and AI Basics
Before the interview, brush up on your knowledge of ITIL and AI-driven improvements. Be ready to discuss how these concepts can enhance service management and user experience. This shows your genuine interest in the role and helps you connect with the interviewers.
✨Showcase Your Problem-Solving Skills
Prepare examples from your academic or project work where you've tackled challenges using a problem-solving mindset. Highlight how you collaborated with others to achieve results, as teamwork is key in consultancy roles like this one.
✨Research CGI's Culture and Values
Familiarise yourself with CGI’s commitment to diversity, inclusion, and collaboration. During the interview, mention how these values resonate with you and how you can contribute to their culture. This will demonstrate that you're not just looking for any job, but a place where you can thrive.
✨Ask Insightful Questions
Prepare thoughtful questions about the role, projects, and team dynamics. This not only shows your enthusiasm but also helps you gauge if CGI is the right fit for you. Questions about their Early Careers Induction Programme or opportunities for professional development can be particularly engaging.
