IT Service Designer / IT Service Architect in Gloucester

Location: Gloucester or Central London – will be on site 5 days per week. Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be the sole UK national/British citizen and reside in the UK for 10 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, under‑represented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

The role involves designing, shaping and evolving end‑to‑end services across both an on‑premise hosting environment and an AWS private cloud platform. The role ensures that our services are fit for purpose, resilient, secure, cost‑effective and supportable, aligning with business outcomes and our customers’ strategic transition towards cloud‑based services.

Role Responsibilities:

• Design end‑to‑end IT services across on‑premise and AWS private cloud environments to meet functional and non‑functional requirements.
• Define service models, service boundaries, dependencies and integration points.
• Ensure services are designed across the full-service lifecycle: strategy, design, transition, operation and continual improvement.
• Produce and maintain service design artefacts including service definitions, service models, service blueprints, catalogue offerings, service acceptance criteria and operational handover documentation.
• Support the drafting of and negotiations for the underpinning service contracts as required.
• Design application hosting services for legacy on‑prem platforms while supporting migration and modernisation into AWS private cloud.
• Contribute to the development of standardised repeatable cloud service offerings (e.g. compute, storage, networking, platform services).
• Work closely with cloud engineering and architecture teams to ensure designs align with cloud standards, patterns and governance.
• Support the organisation’s move towards a cloud orchestration model, enabling self‑service and automated service provisioning.
• Ensure that operational requirements (availability, capacity, continuity, security, monitoring, support and recovery) are built into services from the outset.
• Collaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.
• Define support models, SLAs, OLAs, runbooks and escalation paths.
• Participate in service acceptance and readiness reviews.
• Ensure services comply with organisational policies, security standards and regulatory requirements.
• Embed risk management, resilience and security‑by‑design principles into service designs.
• Support cost transparency and financial management by helping to develop cost models and chargeback/show‑back solutions.
• Act as a bridge between business stakeholders, product teams, engineers, operations and suppliers.
• Translate business/service requirements into consumable, supportable service designs.
• Provide service design expertise to Agile delivery teams and participate as a team member in ceremonies as required.
• Review live services to identify opportunities for optimisation, standardisation and automation.
• Contribute to continual service improvement initiatives across both on‑prem and cloud services.
• Support rationalisation of legacy services where appropriate.

What you will bring to the team:

• Service‑oriented mindset with strong customer focus.
• Analytical and structured approach to problem solving.
• Comfortable working through ambiguity during periods of transformation.
• Collaborative and proactive with the confidence to influence across teams.
• Detail‑driven while keeping sight of broader business outcomes.
• Excellent organisation and time management skills.
• An ability to use your own initiative whilst taking responsibility.
• Eagerness to improve.
• Good communication skills, being able to impart your own knowledge and listen to others.

Desirable Skills and Technologies:

• Strong experience in IT Service Design within complex enterprise environments.
• Practical knowledge of ITIL (v3 or ITIL 4) service design and service management practices.
• Understanding of AWS cloud services, particularly in private or controlled cloud environments.
• Experience designing services across hybrid on‑prem and cloud infrastructures.
• Ability to design services with a strong focus on operability, resilience and supportability.
• Experience working within Agile delivery environments, collaborating with product and engineering teams.
• Strong documentation writing and service modelling skills.
• Excellent stakeholder management and communication skills.
• Experience in organisations transitioning to cloud orchestration or service brokerage models.
• Familiarity with DevSecOps, automation and Infrastructure as Code concepts.
• Experience with service catalogues, CMDBs and service management tooling.
• Knowledge of financial management for IT services (e.g. cost modelling, chargeback/show‑back).
• Exposure to security, compliance and risk frameworks within cloud environments.
• Proven experience in a Service Designer, Service Architect, or similar role.
• Experience supporting application hosting services (on‑prem and/or cloud).
• ITIL qualification (ITIL v3 or ITIL 4).
• AWS certification or demonstrable AWS experience.
• Experience working in large, highly‑regulated or multi‑supplier environments.

Benefits:

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events)