At a Glance
- Tasks: Design and evolve IT services across on-premise and AWS cloud environments.
- Company: Join DXC Technology, a leader in innovative tech solutions.
- Benefits: Enjoy competitive pay, health perks, and a vibrant work culture.
- Other info: Diverse and inclusive workplace with excellent growth opportunities.
- Why this job: Make a real impact in cloud orchestration and service design.
- Qualifications: Experience in IT service design and strong collaboration skills required.
The predicted salary is between 60000 - 80000 £ per year.
Location: Gloucester or Central London - will be on site 5 days per week. Due to security clearance requirements candidates must be eligible for or currently hold SC or DV. Candidates must be sole UK national/British citizen and have resided in the UK for 10 years and over.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
The role: At DXC, one of our platinum accounts has openings for an IT Service Designer. The successful candidate will work within multiple teams and will be enthusiastic and reliable with a positive service‑orientated attitude. Your role will include designing, shaping and evolving end‑to‑end services across both an on‑premise hosting environment and an AWS private cloud platform and the services that will serve to integrate both environments. The role ensures that our services are fit for purpose, resilient, secure, cost‑effective and supportable, aligning with business outcomes and our customers’ strategic transition towards cloud‑based services and requirement for cloud orchestration and service brokerage models.
Working within a blended Agile and ITIL framework, the Service Designer collaborates closely with DXC and customer product teams, operations, architecture, security and suppliers to ensure that services are designed with operability, supportability, performance, security, compliance and user experience at their core.
- Service Design & Lifecycle Management
- Design end‑to‑end IT services across on‑premise and AWS private cloud environments to meet functional and non‑functional requirements.
- Define service models, service boundaries, dependencies and integration points.
- Ensure services are designed across the full‑service lifecycle: strategy, design, transition, operation and continual improvement.
- Produce and maintain service design artefacts including service definitions, service models, service blueprints, catalogue offerings, service acceptance criteria and operational handover documentation.
- Support the drafting of and negotiations for the underpinning service contracts as required.
- Hosting and Cloud Services
- Design application hosting services for legacy on‑prem platforms while supporting migration and modernisation into AWS private cloud.
- Contribute to the development of standardised repeatable cloud service offerings (e.g. compute, storage, networking, platform services).
- Work closely with cloud engineering and architecture teams to ensure designs align with cloud standards, patterns and governance.
- Support the organisation’s move towards a cloud orchestration model, enabling self‑service and automated service provisioning.
- Service Transition
- Ensure that operational requirements (availability, capacity, continuity, security, monitoring, support and recovery) are built into services from the outset.
- Collaborate with Service Operations to ensure smooth service transitions and effective handover to live support teams.
- Define support models, SLAs, OLAs, runbooks and escalation paths.
- Participate in service acceptance and readiness reviews.
- Governance, Risk and Compliance
- Ensure services comply with organisational policies, security standards and regulatory requirements.
- Embed risk management, resilience and security‑by‑design principles into service designs.
- Support cost transparency and financial management by helping to develop cost models and chargeback/show‑back solutions.
- Stakeholder Engagement
- Act as a bridge between business stakeholders, product teams, engineers, operations, suppliers and vendors.
- Translate business/service requirements into consumable, supportable service designs.
- Provide service design expertise to Agile delivery teams and participate as a team member in ceremonies as required.
- Continuous Improvement
- Review live services to identify opportunities for optimisation, standardisation and automation.
- Contribute to continual service improvement initiatives across both on‑prem and cloud services.
- Support rationalisation of legacy services where appropriate.
What you will bring to the team:
- Service‑oriented mindset with strong customer focus.
- Analytical and structured approach to problem solving.
- Comfortable working through ambiguity during periods of transformation.
- Collaborative and proactive with the confidence to influence across teams.
- Detail‑driven while keeping sight of broader business outcomes.
- Excellent organisation and time management skills.
- An ability to use your own initiative whilst taking responsibility.
- Eagerness to improve.
- Good communication skills, being able to impart your own knowledge and listen to others.
Desirable Skills and Technologies:
- Strong experience in IT Service Design within complex enterprise environments.
- Practical knowledge of ITIL (v3 or ITIL 4) service design and service management practices.
- Understanding of AWS cloud services, particularly in private or controlled cloud environments.
- Experience designing services across hybrid on‑prem and cloud infrastructures.
- Ability to design services with a strong focus on operability, resilience and supportability.
- Experience working within Agile delivery environments, collaborating with product and engineering teams.
- Strong documentation writing and service modelling skills.
- Excellent stakeholder management and communication skills.
- Experience in organisations transitioning to cloud orchestration or service brokerage models.
- Familiarity with DevSecOps, automation and Infrastructure as Code concepts.
- Experience with service catalogues, CMDBs and service management tooling.
- Knowledge of financial management for IT services (e.g. cost modelling, chargeback/showback).
- Exposure to security, compliance and risk frameworks within cloud environments.
- Proven experience in a Service Designer, Service Architect, or similar role.
- Experience supporting application hosting services (on‑prem and/or cloud).
- ITIL qualification (ITIL v3 or ITIL 4).
- AWS certification or demonstrable AWS experience.
- Experience working in large, highly‑regulated or multi‑supplier environments.
What we will do for you:
- Competitive compensation.
- Pension scheme.
- DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more).
- Perks at Work (discounts on technology, groceries, travel and more).
- DXC incentives (recognition tools, employee lunches, regular social events).
IT Service Designer: Cloud & Hybrid Orchestration in Gloucester employer: 慨正橡扯
At DXC Technology, we pride ourselves on fostering a diverse and inclusive work environment where every employee is valued and supported. Our Gloucester and Central London locations offer competitive compensation, a comprehensive benefits package, and numerous opportunities for professional growth within a collaborative and innovative culture. Join us to be part of a team that not only focuses on delivering exceptional IT services but also prioritises your well-being and career development.
StudySmarter Expert Advice🤫
We think this is how you could land IT Service Designer: Cloud & Hybrid Orchestration in Gloucester
✨Tip Number 1
Network like a pro! Reach out to folks in the industry, attend meetups, and connect with people on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their services and how your skills as an IT Service Designer can help them achieve their goals. Tailor your responses to show how you fit into their vision.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms to get comfortable with common questions. The more you practice, the more confident you'll feel when it’s time to shine.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace IT Service Designer: Cloud & Hybrid Orchestration in Gloucester
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in IT Service Design, especially with cloud and hybrid environments. We want to see how your skills align with the role, so don’t hold back on showcasing your relevant projects!
Show Off Your Soft Skills:While technical skills are crucial, we also value a service-oriented mindset and strong communication abilities. Share examples of how you've collaborated with teams or influenced stakeholders in your previous roles. It’s all about that positive attitude!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use bullet points where possible to make it easy for us to read through your qualifications and experiences. We appreciate clarity just as much as you do!
Apply Through Our Website:We encourage you to submit your application directly through our website. This way, you’ll ensure it reaches the right people and you can easily track your application status. Plus, it’s super simple to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you brush up on your IT Service Design knowledge, especially around cloud and hybrid orchestration. Familiarise yourself with AWS services and ITIL practices, as these will likely come up in conversation. Being able to discuss specific projects or experiences where you've applied these concepts will really impress.
✨Show Your Collaborative Spirit
This role involves working closely with various teams, so be ready to demonstrate your collaborative skills. Think of examples where you've successfully worked with cross-functional teams or influenced stakeholders. Highlighting your ability to communicate effectively and bridge gaps between technical and non-technical teams will be key.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities and how you handle ambiguity. Prepare by thinking through past challenges you've faced in service design and how you navigated them. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Emphasise Continuous Improvement
The job description mentions a focus on continual service improvement, so be ready to discuss how you've identified opportunities for optimisation in previous roles. Share specific examples of how you've contributed to improving services or processes, and be prepared to suggest ideas for enhancing service delivery in this new role.
