Business Analyst: Shape Change & Drive IT Solutions in Gloucester

Location: Gloucester/Cheltenham or Central London

At DXC Technology, delivering excellence for our customers and colleagues is more than just a motto; it’s something we strive towards constantly through our work. Every day we deliver mission critical services in a secure environment whilst promoting our people first agenda, a real sense of community and a healthy work‑life balance. Our consistently positive customer feedback and continuous growth helps us cement our place as one of the world’s leading IT solutions enterprises, helping us deliver services and solutions in both challenging and exciting situations.

We believe that hiring a diverse team is crucial to our success and our recruiting decisions are based on your skills and experience as an individual. We actively encourage consistent growth on our journey towards a culture of inclusion and recognise that the people we employ are vital to providing a great customer experience. As such, we have a variety of training, support, and tools available to aid in your continual personal and professional development. Our ongoing goal is to drive innovation and modernise operations across the board, which includes furthering the skills of our colleagues. At DXC, building a better you builds a better us.

This role will analyse gaps to identify business needs, map out problem spaces, create solution approaches, analyse scenarios and support the development and deployment of organisational changes. The Business Analyst will work as part of a multidisciplinary team and will be highly organised, dynamic, outcome‑oriented with excellent communication skills.

Role responsibilities:

• Investigate root causes of problems, identify where a business need exists and shape the project to address this need.
• Evaluate the options to meet the business need and support the development of the business case for change.
• Research, analyse, and define current and proposed business processes.
• Apply gap analysis to identify actions required to implement revised processes.
• Elicit, analyse, and define requirements for business and IT change initiatives.
• Support business staff in testing new business and IT changes to ensure acceptability.
• Support the deployment of business and IT changes to ensure a smooth transition.
• Assist with proof‑of‑concept development.
• Assist with service design.

What you will bring to the team:

• Enthusiasm for collaboration and excellent communication skills (written and verbal).
• Excellent stakeholder engagement.
• Creative thinking and problem‑solving skills.
• Proficiency in handling multiple tasks simultaneously and switching between tasks quickly.
• Ability to create and maintain formal and informal networks.
• A rational, objective, and detailed approach to business case developments.
• Expertise in recording information concisely and accurately.

Desirable Skills and Technologies:

• Experience in document and scenario analysis.
• Experience in risk and impact analysis.
• Experience in business process modelling (UML or BPMN).
• Awareness of business readiness assessments using either the POPIT or CPPOLDAT method.
• Awareness of the RACI/RASCI framework.
• Experience with SWOT analysis.
• Experience in using BPMN and POLDAT.

What we will do for you:

• Competitive compensation
• Pension scheme
• DXC Select – Our comprehensive benefits package (includes private health/medical insurance, childcare vouchers, gym membership and more)
• Perks at Work (discounts on technology, groceries, travel and more)
• DXC incentives (recognition tools, employee lunches, regular social events, etc)