Broker & Client Co-Ordinator in Glasgow

Provide efficient and effective, technical and administrative support to the underwriting and distribution team. Support internal and external customers by managing correspondence, building knowledge of products, servicing inquiries, escalating issues as necessary and maintaining accurate documentation to ensure alignment with department objectives.

Location: Glasgow/Belfast

Job: Permanent full time, hybrid working

About QBE

At QBE, we get to the heart of what matters for our customers. And we do it all with a human touch. We’re an international insurer with more than 13,000 people working across 26 countries – which means we’re big enough for your ambitions, yet small enough for you to make a real impact. It’s an exciting time. We’re building momentum towards our vision to become the most consistent and innovative risk partner.

Your New Role

As a Broker and Client Coordinator you'll combine your technical know-how with strong organisational skills to deliver seamless support that keeps operations running smoothly. You’ll be the go-to for your internal customers—building strong relationships, managing correspondence, and ensuring every interaction reflects a high standard of service.

Key responsibilities include:

• Support external customers by servicing inquiries, escalating issues as necessary, maintaining accurate documentation and following established guidelines to ensure alignment with department objectives.
• Produce relevant reports using Salesforce on a regular basis to assist with operational tasks.
• Provide ongoing coordination and support to distribution and underwriting strategies, teams and processes.
• Build and maintain familiarity with products to deliver exceptional service to brokers and other parties.
• Manage correspondence with brokers and other appropriate parties.
• Support business operations by preparing and reviewing documentation, maintaining client records and files, processing submissions, renewals and endorsements and participating in projects to support unit enhancement.
• Assist with the production of management information statistics and reports to support the business planning process.
• Prepare documents to ensure that appropriate records are established, and accuracy of records is maintained; complete data entry as needed.
• Develop and maintain effective working relationships with internal and external stakeholders, including colleagues, extended service team, customers and brokers to be able to work collaboratively and effectively.
• Contribute to a positive work environment by demonstrating cultural expectations and influencing others to reward performance and value can do people, accountability, diversity and inclusion, flexibility, continuous improvement, collaboration, creativity and fun.
• Support QBE values in personal work behaviours, decision‑making, contributions and interpersonal interactions; manage own career development by soliciting feedback and valuing other perspectives.

About you

• Strong communication and relationship building skills.
• Organised, detail-oriented, and able to manage multiple priorities.
• Experience delivering Internal reporting.
• Experience in the insurance industry or administrative support experience and Salesforce capabilities.
• Proficient in Microsoft Office applications with the ability to prepare and analyse data.
• Basic knowledge of policies, practices, trends, technology and information affecting the insurance industry.
• Knowledge of principles and processes for providing customer service, including customer needs assessment, quality standards and evaluation of customer satisfaction.

Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.

Benefits

We offer a range of benefits to help provide holistic support for your work life, whatever your circumstances. As a QBE employee you will have access to and benefit from:

• 30 days holiday a year with the option to buy up to 2 additional days.
• Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
• Private medical insurance– we fund fully comprehensive private medical cover for you and all the family.
• Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.

Skills

• Analytical Thinking
• Communication
• Critical Thinking
• Customer Service
• Distribution Management
• Financial Management
• Intentional collaboration
• Managing performance
• Negotiation
• Operations Management
• Problem Solving
• Product Management
• Risk Management
• Stakeholder Management
• Strategic Management

Equal Employment Opportunity: QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.