At a Glance
- Tasks: Lead operational delivery and drive continuous improvement in defence and aerospace programmes.
- Company: DXC Technology, a diverse and inclusive tech leader in aerospace and defence.
- Benefits: Competitive salary, supportive environment, and opportunities for professional growth.
- Other info: Join a culture that values diversity and offers reasonable adjustments throughout the hiring process.
- Why this job: Make a real impact in a strategic leadership role within a dynamic industry.
- Qualifications: Experience in service delivery and operations management, especially in defence or government contracts.
The predicted salary is between 60000 - 80000 £ per year.
Job Description
DXC Technology is committed to building diverse, inclusive teams.
We welcome applications from all backgrounds and particularly encourage interest from women, under represented groups, and neurodivergent candidates.
We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
- Operations
- Delivery
- Lead
- Security
Clearance: Due to the secure nature of the work and our customer requirement, candidates are required to hold DV clearance
The Operations Delivery Lead is a strategic leadership position within DXC's Aerospace and Defence Division.
You will be responsible for end to end operational delivery, service excellence, and continuous improvement of critical defence and aerospace programmes.
This is a pivotal role where you will work directly with MOD customers, internal stakeholders, and programme teams to ensure contractual commitments are met whilst driving operational transformation and service maturity.
Key Responsibilities Service Delivery & Performance Management
- Accountable for end to end delivery of assigned programmes, ensuring 100% SLA adherence across availability, response times, and service quality metrics.
- Manage operational P&L, including revenue forecasting, cost control, and profitability against contracted deliverables.
- Oversee resource planning, allocation and demand forecasting to support successful project and programme delivery.
- Champion continuous improvement initiatives, identifying efficiency gains and implementing operational excellence standards.
- Customer & Stakeholder Engagement
- Act as primary point of accountability for customer satisfaction, serving as trusted advisor to senior MOD and defence programme leadership.
- Manage escalations, ensuring rapid resolution whilst maintaining professional relationships.
- Develop and execute account growth strategies, identifying upsell and cross sell opportunities within assigned contracts.
- Provide strategic and tactical recommendations to support customer security maturity and compliance objectives.
- Governance, Risk & Compliance
- Ensure contractual compliance, regulatory adherence and fulfilment of all security and governance obligations.
- Maintain compliance with DXC Personnel Security policies, including Personnel Reliability Framework (PRF) and relevant ITAR/export control regulations.
- Lead incident management, providing accurate status reporting and ensuring root cause analysis is completed.
- Manage information security and data handling in accordance with MOD Classification Guides and Defence Security Policy.
- Team Leadership & Development
- Lead and mentor operational and delivery teams, fostering a culture of accountability and continuous improvement.
- Support recruitment, onboarding and development of cleared personnel.
- Drive capability development and knowledge transfer across the delivery team.
- What You'll Bring
- Experience in service delivery, operations management or programme management, including experience at leadership level.
- Proven experience managing complex, multi stakeholder defence, aerospace or government contracts.
- Strong background in SLA management, operational metrics tracking and KPI driven delivery.
- Demonstrated experience managing significant P&L responsibility and financial performance.
- Track record of delivering operational excellence and driving continuous improvement in service environments.
- Strong understanding of MOD procurement, contracting and compliance frameworks.
- Knowledge of IT service management frameworks (ITIL, ITSM) and best practices.
- Experience with enterprise IT infrastructure, cloud services or application support environments.
- Proficiency with project and programme management tools and methodologies.
- Strong understanding of information security, data classification and personnel vetting principles.
- Excellent leadership and people management capabilities.
- Exceptional communication and stakeholder management skills - able to communicate complex technical and operational issues to diverse audiences.
- Strong problem solving and analytical abilities with attention to detail.
- Ability to operate independently and lead in a matrixed environment.
- Commitment to integrity, transparency and security conscious behaviours.
- Ability to thrive in a fast paced, dynamic defence and aerospace environment.
Operations Delivery Lead in Farnborough employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
StudySmarter Expert Advice🤫
We think this is how you could land Operations Delivery Lead in Farnborough
✨Join Aerospace Forums and Groups
Get involved in aerospace engineering forums and online communities, like the AIAA (American Institute of Aeronautics and Astronautics). It's a great way to meet industry peers and stay updated on job openings and trends in the field.
✨Attend Industry Conferences
Keep an eye on upcoming aerospace conferences and events where you can network with professionals and showcase your interest. Events like the Farnborough International Airshow are not just about flying machines; they're a goldmine for connections and potential job leads.
✨Spotlight Your Projects
Make sure to highlight any hands-on experience or projects on your portfolio that showcase your skills in aerospace engineering. Employers love seeing practical applications of theoretical knowledge. Show us what you've got!
✨Apply Directly on Company Websites
When you find companies you want to work for, head straight to their careers page to apply for full-time roles, like the one with 慨正橡扯 for a Operations Delivery Lead. This often puts your application in front of the right people faster than just waiting for job boards!
We think you need these skills to ace Operations Delivery Lead in Farnborough
Some tips for your application 🫡
Show Off Your Technical Skills:When applying for the aerospace engineering role at 慨正橡扯, make sure to highlight your technical expertise. Include specific software skills, like CAD tools or simulation software, and any relevant engineering projects you’ve worked on. This is your chance to really shine and showcase your engineering toolkit!
Don't Skip Your Projects!:Include a section in your CV dedicated to projects that demonstrate your problem-solving abilities in aerospace engineering. Whether it's a university project, an internship, or personal work, we love seeing how you’ve applied your skills in real-world scenarios. Make it clear what your role was and the impact of the project.
Show Your Passion in Your Cover Letter:At 慨正橡扯, we're not just looking for skills – we want to know why you’re passionate about aerospace engineering. Use your cover letter to express what excites you about aviation technology and your career goals. Share any relevant experiences or inspirations that have led you to apply for this full-time position.
Tailor Your CV for Aerospace:Make sure your CV is specifically tailored to aerospace engineering. Focus on your education, any certifications, and your work experience, ensuring you highlight aspects that relate directly to the role. Don’t forget to mention any internships or apprenticeships that have given you hands-on experience.
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Technical Knowledge
Aerospace engineering is all about technical precision, so make sure you’re comfortable with key concepts like aerodynamics, propulsion, and materials science. We recommend going through any relevant coursework or projects you’ve worked on – these real-world examples can illustrate your understanding during the interview with 慨正橡扯.
✨Showcase Your Projects with Confidence
Make sure to have a portfolio ready that details any significant projects you've worked on, whether it’s a group assignment or a personal endeavour. Be prepared to discuss the challenges you faced, the tools you used, like CAD software, and what you learned from the experience, as this will show your problem-solving skills in action.
✨Prepare for Technical Interviews
Expect some technical questions or even problem-solving exercises during your interview with 慨正橡扯. Get familiar with design challenges or theoretical problems related to aerospace; this can range from calculating lift and drag forces to materials selection under stress. Practising these can help you feel more at ease when faced with tricky questions.
✨Emphasise Your Passion and Teamwork Skills
As a full-time candidate, it’s crucial to convey your passion for aerospace engineering and your ability to work in teams. Highlight any group projects or internships you've done, focusing on how you collaborated with others to achieve a goal. Companies like 慨正橡扯 love seeing candidates who not only have technical skills but also fit well within their team culture.
