Experience Design Vice President

Shape the future of employee experience by leading the strategic design and research initiatives that blend business needs and user insights, empowering our 300,000+ employees to do their best work.

As an Experience Design Vice President in Employee Experience, you will play a pivotal role in shaping the user experience across our products and services across key Client/Employee Collaboration and Communication journeys. You leverage your deep knowledge of design and research practices to lead strategically important initiatives and develop innovative solutions that align with business requirements and user needs. You work closely with the business and users, following best practice user-centered design to deliver innovative and creative solutions to complex problems. You collaborate with cross-functional teams, guide, and mentor junior designers, and foster a culture of inclusivity and accessibility. Your expertise in experience strategy and inclusive design will ensure that our offerings are not only visually appealing but also accessible and user-friendly, enhancing the overall customer experience. Your passion and curiosity for AI and emerging technology allows you to apply them successfully in your workflows.

Job responsibilities

• Develop and execute design/research strategies for complex projects and ensure alignment with business objectives and user needs across multiple product areas.
• Design through wireframes, visuals, prototypes, and product features at different levels of fidelity, including diagram service flows and interactions for key touchpoints.
• Drive and participate in upfront user research to better understand user needs and behaviours, and usability testing to see how your solutions work for users, with the support from our Experience Research team.
• Deliver work that is not only user-friendly, but which also produces results – measuring your work's value by identifying success criteria and performing user validation throughout the design process.
• Role-model the adoption of inclusive design practices and accessibility guidelines, mentor junior designers and foster a culture of diversity and inclusion.
• Collaborate and partner closely with Product, Engineering and Business Stakeholders to shape solutions early – not just execute against defined requirements.
• Establish and elevate visual design quality through a strong point of view on hierarchy, typography, layout, and modern UI patterns.
• Bring clarity and consistency to complex or legacy experiences by introducing contemporary, consumer-grade design patterns.
• Use prototyping, storytelling, and strong design rationale to communicate decisions and influence stakeholders, including senior leadership.
• Collaborate with cross-functional teams to integrate user experience design into the product development processes and ensure seamless and customer-centric solutions.
• Analyze market trends, gather feedback from user research, and learn from data insights to inform design decisions and optimize user experiences across various platforms and channels, including 3rd-party products.

Required qualifications, capabilities, and skills

• 5+ years of experience or equivalent expertise in user experience design or similar roles.
• Demonstrated ability to create visual representations of user journeys, such as storyboarding, wireframes, and prototypes.
• Demonstrated experience in inclusive design and accessibility guidelines, with the ability to incorporate diverse perspectives and abilities into design solutions.
• Proven ability to develop experiences that meet or exceed the initial proposal of a product or experience, to drive customer-centric decision-making.
• Experience developing design proposals and solutions that communicate the value of the initiative from a customer and business lens.
• Strong portfolio demonstrating shipped work and measurable impact on product outcomes (not just concepts).
• Portfolio includes high-fidelity design work that reflects a sophisticated, modern aesthetic and a strong, opinionated point of view on visual and interaction design.
• Demonstrated ability to design end-to-end user journeys (not just individual screens).
• Ability to clearly articulate design decisions, trade-offs, and constraints, including exploration of multiple design approaches.
• Proven ability to distill and elevate complex challenges to stakeholders, leaders, and peers alike.

Preferred qualifications, capabilities, and skills

• Fluency / curiosity when it comes to working in AI-enabled design.
• Experience of designing both in-house products as well as embedding 3rd-party products.
• Advanced technical literacy, including an advanced understanding of client-side technologies, APIs, microservices, and the components of the technology stack, as well as their impact on user experience.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, colour, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as mental health or physical disability needs.