At a Glance
- Tasks: Lead reporting and insights for Service Operations, collaborating with stakeholders to deliver impactful solutions.
- Company: Join a dynamic international consumer banking team focused on performance and innovation.
- Benefits: Competitive salary, career development opportunities, and a supportive work culture.
- Other info: Exciting opportunity to work with cutting-edge tools and technologies in a fast-paced environment.
- Why this job: Make a real difference by transforming data into actionable insights that drive business success.
- Qualifications: 7+ years in reporting or data analysis, with strong leadership and stakeholder management skills.
The predicted salary is between 70000 - 90000 £ per year.
As a Relationship and Delivery Lead within the Performance, Reporting, & Insights (PRI) Team, you will work with the Head of PRI Team and various key stakeholders across the business to deliver the reporting needs of Service Operations. Key to this role is building relationships and collaborating with Service Operations stakeholders to execute the strategy outlined by the Head of Performance, Reporting and Insights. Gathering and documenting requirements, challenging wants vs needs, and ensuring that requests meet PRI design principles. The Service Operations Reporting & Insight will be driven from the need for operational oversight, improving efficiency and developing self-service insight capability.
Having a strong understanding of Contact Centre Operations combined with demonstrated success around design, delivery, and implementation of reporting and MI solutions will be critical for this role. At times, the role will include supporting the business to solve business problems by using data and by providing descriptive, diagnostic, and prescriptive analytics and insights.
Job Responsibilities
- Deliver end-to-end reporting requirements to operations which includes intake/requirements gathering, solution prototyping, dependency and backlog management, change management, QA/testing, and solution re-certification.
- Lead small delivery squads to execute requirements gathering on new and enhancement requests, ad hoc analytics, address reporting issues, ensuring adherence to development lifecycle, change control, and documentation standards.
- Provide coaching, mentoring, and development opportunities for direct reports and create a high-performing, highly-engaged, and supportive culture within the immediate team.
- Create and define the requirement and delivery roadmap and prioritization working alongside the senior stakeholders and their own squad.
- Acquire relevant approvals (DUC) in processing and displaying data.
- Understand gaps in data feeds or requirements and work with external teams to onboard/ingest new data.
- Build strong relationships with internal and external stakeholders.
- Proactively provide value-add to the business by telling a story behind the numbers through analysis and insights.
- Synthesize data and translate that into usable information and provide recommendations that would help the business make decisions.
Required qualifications, capabilities, and skills
- Minimum 7 years in Reporting / Business Analysis / Data-related domain.
- Minimum 2 years leadership experience.
- Relationship and stakeholder management.
- Requirements gathering, business and technical requirements documentation, solution prototyping.
- Coaching, mentoring, team building, and overall performance management.
- Scrum and use of JIRA/Confluence on managing work stack.
- Excellent user of MS Office products (PowerPoint, Excel, etc.).
- Data visualisation and ability to tell a compelling story using analytics (i.e. MS PowerPoint).
- Excellent oral and written communication and presentation skills.
- Excellent organisational skills and has a strong ability to manage own workload and deliverables.
- Strong understanding of the uses of data, data skills, and data tools.
- Strong problem-solving aptitude and idea generation, with the ability to go from conceptualisation to execution.
- Ability to articulate complex data to non-data users in a way that would be easily understood.
Preferred qualifications, capabilities, and skills
- SQL/MSQL, Tableau, Looker, Salesforce Einstein/CRMA Analytics, Python, Big Data, AWS Redshift, Datalake certification in 1 or a combination of these tools will be a huge plus.
- Scrum Product Owner or Scrum Master certification.
- Awareness of and/or exposure to the use of automation & AI tools to improve data flows and data visualisation, e.g. LLM, Alteryx, etc.
International Consumer Banking - Relationship and Delivery Lead in Edinburgh employer: 慨正橡扯
As an employer, we pride ourselves on fostering a collaborative and innovative work culture that empowers our employees to thrive. With a strong focus on professional development, we offer extensive training and mentorship opportunities, ensuring that our team members grow alongside the company. Located in a vibrant city, our office provides a dynamic environment where creativity and teamwork flourish, making it an ideal place for those seeking meaningful and rewarding careers in International Consumer Banking.
StudySmarter Expert Advice🤫
We think this is how you could land International Consumer Banking - Relationship and Delivery Lead in Edinburgh
✨Tip Number 1
Networking is key! Reach out to your connections in the industry and let them know you're on the hunt for a role like the Relationship and Delivery Lead. A personal recommendation can go a long way in getting your foot in the door.
✨Tip Number 2
Prepare for interviews by brushing up on your data storytelling skills. Be ready to discuss how you've used analytics to drive decisions in past roles. We want to see you shine when it comes to translating complex data into actionable insights!
✨Tip Number 3
Showcase your leadership experience! Whether it's mentoring team members or leading projects, make sure to highlight how you've built high-performing teams and fostered a supportive culture. This is crucial for the role we're looking to fill.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace International Consumer Banking - Relationship and Delivery Lead in Edinburgh
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Relationship and Delivery Lead role. Highlight your experience in reporting, stakeholder management, and data analysis, as these are key aspects of the job. We want to see how your skills align with what we're looking for!
Showcase Your Leadership Skills:Since this role involves leading small delivery squads, it's important to demonstrate your leadership experience. Share examples of how you've coached or mentored team members in the past. We love seeing candidates who can inspire and develop others!
Be Data-Driven:This position is all about using data to drive insights and decisions. Make sure to include specific examples of how you've used data analytics in your previous roles. We want to know how you can turn numbers into compelling stories that add value to the business.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it gives you a chance to explore more about StudySmarter and what we stand for!
How to prepare for a job interview at 慨正橡扯
✨Know Your Data Inside Out
Make sure you have a solid understanding of the data tools and reporting solutions mentioned in the job description. Brush up on SQL, Tableau, and any other relevant software. Being able to discuss how you've used these tools in past roles will show your expertise and confidence.
✨Build Relationships Before the Interview
Since this role emphasises relationship management, try to connect with current employees or stakeholders from the company on LinkedIn. This can give you insights into the company culture and expectations, plus it shows your proactive approach to building relationships.
✨Prepare for Scenario-Based Questions
Expect questions that ask you to demonstrate your problem-solving skills and ability to manage stakeholder expectations. Prepare specific examples from your past experience where you successfully gathered requirements or led a project, focusing on the challenges you faced and how you overcame them.
✨Showcase Your Storytelling Skills
Since the role involves translating data into actionable insights, practice explaining complex data concepts in simple terms. Use examples from your previous work where you turned data into a compelling narrative that influenced decision-making. This will highlight your ability to communicate effectively with non-data users.
