At a Glance
- Tasks: Design and improve user-centred public services, collaborating with diverse teams.
- Company: Join CGI, a top-rated employer known for innovation and inclusivity.
- Benefits: Competitive salary, private healthcare, pension scheme, and career development support.
- Other info: Hybrid role with opportunities for mentorship and professional growth.
- Why this job: Make a real impact on digital service design and shape the future.
- Qualifications: Strong service design experience and knowledge of GDS principles required.
The predicted salary is between 55000 - 65000 £ per year.
At CGI, we’re reimagining how digital public services are designed and delivered — putting people, insight and innovation at the heart of every experience. As a Senior Service Designer, you’ll play a key role in shaping user‑centred, end‑to‑end services that meet real‑world needs and deliver measurable value. Collaborating with multidisciplinary teams across research, design, and technology, you’ll help transform how organisations operate and make decisions. Here, your expertise will make a tangible difference, supported by a culture that values collaboration, creativity, and ownership — empowering you to shape the future of digital service design.
We offer a competitive salary, excellent pension, private healthcare, plus a share scheme (3.5% + 3.5% matching) which makes you a CGI Partner not just an employee. We are committed to inclusivity, building a genuinely diverse community of tech talent and inspiring everyone to pursue careers in our sector, including our Armed Forces, and are proud to hold a Gold Award in recognition of our support of the Armed Forces Corporate Covenant.
Due to the secure nature of the programme, you will need to hold UK Security Clearance or be eligible to go through this clearance. This is a hybrid position and you will be expected to go to CGI offices/client site 2-3 days a week.
Your future duties and responsibilities:
- Take ownership of designing and improving end-to-end public services that balance user needs, business goals, and technology capabilities.
- Work collaboratively with researchers, product managers, and engineers to turn insights into actionable service improvements.
- Play a leading part in shaping service design practices within CGI — modelling best practice, mentoring colleagues, and helping define how design adds measurable value to digital transformation programmes.
- Contribute to a culture that values creative thinking, shared learning, and continuous improvement.
Key Responsibilities:
- Lead & Innovate: Drive service design for complex journeys, ensuring decisions are grounded in user research and business objectives.
- Design & Deliver: Create clear as‑is and to‑be service blueprints, user journeys, and system maps to identify opportunities and pain points.
- Collaborate & Influence: Facilitate co‑design workshops, engage stakeholders, and communicate concepts through compelling visuals and storytelling.
- Mentor & Grow: Support and develop junior designers, embedding high standards and consistency across design projects.
- Measure & Improve: Define outcome metrics, track results, and evolve service designs based on evidence and user feedback.
Required qualifications to be successful in this role:
- Strong service design experience in complex digital environments, ideally with public sector or GDS projects.
- Proven experience designing end-to-end digital or omni‑channel services.
- Strong knowledge of GDS principles and experience delivering to GDS standards.
- Expertise in service blueprints, user journeys, and ecosystem mapping.
- Confident in research‑informed design and collaborative, agile delivery.
- Excellent stakeholder facilitation and visual communication skills.
- Experience mentoring or supporting design capability within teams.
- Proficiency with Miro/Mural, Figma, and Office 365.
Desirable:
- Background in public sector, NHS, or other regulated environments.
- Understanding of data‑driven experimentation and behavioural analytics.
Human Centered Design - Senior Service Designer in Edinburgh employer: 慨正橡扯
At CGI, we pride ourselves on being an exceptional employer, recognised as one of the UK's Best Employers by the Financial Times and featured in the Sunday Times Best Places to Work List 2025. Our collaborative and inclusive work culture fosters creativity and innovation, providing ample opportunities for professional growth and mentorship, particularly in the field of Human Centered Design. With competitive benefits including a strong pension scheme, private healthcare, and a share scheme that allows you to become a CGI Partner, we empower our employees to make a meaningful impact in the digital public services sector.
StudySmarter Expert Advice🤫
We think this is how you could land Human Centered Design - Senior Service Designer in Edinburgh
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at 慨正橡扯 for a Human Centered Design - Senior Service Designer, make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
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We think you need these skills to ace Human Centered Design - Senior Service Designer in Edinburgh
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like Human Centered Design - Senior Service Designer at 慨正橡扯, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work 慨正橡扯 does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to 慨正橡扯. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at 慨正橡扯.
How to prepare for a job interview at 慨正橡扯
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with 慨正橡扯, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. 慨正橡扯 might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at 慨正橡扯!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what 慨正橡扯 is looking for.
