At a Glance
- Tasks: Lead support for Microsoft Dynamics 365, ensuring smooth operations and continuous improvement.
- Company: Join ASOS, a global fashion retailer that values creativity and inclusivity.
- Benefits: Enjoy employee discounts, flexible benefits, and 25 days of annual leave plus a bonus day.
- Other info: Collaborative culture with opportunities for personal growth and development.
- Why this job: Make an impact in a dynamic tech environment while supporting finance and supply chain excellence.
- Qualifications: Experience with Dynamics 365 and strong leadership skills are essential.
The predicted salary is between 60000 - 75000 £ per year.
We’re ASOS, the online retailer for fashion lovers all around the world. We exist to give our customers the confidence to be whoever they want to be, and that goes for our people too. At ASOS, you’re free to be your true self without judgement, and channel your creativity into a platform used by millions.
The Finance Tech Team is evolving to support substantial business growth with ambitious plans. As part of ASOS Tech, we are key business partners for Finance and now expanding into Supply Chain capabilities to enable end-to-end operational excellence. Our mission is to ensure disciplined evolution, data integrity, process efficiency and control across our financial and supply chain applications, while delivering an excellent service to our wide customer base.
As Dynamics Support Manager, you will be responsible for the live service health, change control and audit readiness of ASOS's Finance Technology estate, with Microsoft Dynamics 365 Finance & Operations as the primary platform. The team is also accountable for support across the wider portfolio of Finance systems, including SAP Concur (expenses) and other ancillary Finance applications.
Key Responsibilities
- Own the end to end support service across the Finance Technology estate, with D365 F&O as the core platform and lighter touch coverage of other Finance systems such as SAP Concur.
- Lead L1 triage and L2 resolution, with clear escalation paths to L3 engineering and vendor support.
- Operate a 24/7 support model across internal staff and third party offshore teams in multiple time zones, with consistent quality, coverage, and SLA performance.
- Be accountable for production service performance, including availability, resilience, recoverability, and incident response.
- Lead incident and problem management, ensuring root causes are addressed and improvements tracked through to closure.
- Maintain operational readiness for peak trading, financial close, and audit periods.
- Own the release cadence and change control process for all D365 F&O changes, ensuring deployments are predictable, well tested, and properly governed.
- Chair change advisory activity for Dynamics, balancing delivery momentum with platform stability and risk.
- Plan and deliver patching, upgrades, and vendor releases safely, with appropriate testing, rollback plans, and stakeholder communication.
- Be accountable for ITGC compliance across the Dynamics estate, including access management, change management, computer operations, and segregation of duties.
- Drive continuous improvement of IT controls and the quality of evidence available for internal and external audit.
- Manage technology risks within the Dynamics support remit and embed a strong controls mindset across the team.
- Line manage a blended team of internal support specialists and third party offshore partners operating across multiple time zones.
- Set clear expectations, provide regular feedback, and invest in development and career growth for in house colleagues.
- Manage offshore partner performance against agreed scope, SLAs, and quality standards.
- Build constructive relationships with Finance, Technology, and the wider business, continuously managing stakeholder expectations on service performance, change delivery, and risk.
- Identify and deliver improvements to support tooling, automation, knowledge management, and runbooks to reduce ticket volume and time to resolve.
Qualifications Experience & Expertise
- Proven experience leading Microsoft Dynamics 365 F&O support teams, including blended onshore and offshore models.
- Strong working knowledge of ITIL service management disciplines, including incident, problem, change, and release management.
- Experience owning ITGC compliance and partnering with internal or external auditors on change management, access, and operations controls.
- Familiarity with adjacent Finance systems such as SAP Concur or comparable expense and AP platforms.
- Working knowledge of D365 F&O ALM, Azure DevOps, and the wider Microsoft Azure ecosystem is desirable.
Additional Information Benefits
- Employee discount (hello ASOS discount!)
- 25 days paid annual leave + an extra celebration day for a special moment.
- Discretionary bonus scheme.
- Private medical care scheme.
- Flexible benefits allowance.
- Opportunity for personalised learning and in-the-moment experiences that enable you to thrive and excel in your role.
Dynamics 365 Support Manager employer: 慨正橡扯
At ASOS, we pride ourselves on fostering a vibrant and inclusive work culture where creativity thrives and every individual is encouraged to be their authentic self. As a Dynamics 365 Support Manager, you will benefit from our commitment to employee growth through personalised learning opportunities, a generous benefits package including an employee discount and private medical care, and the chance to lead a diverse team in a dynamic environment that values innovation and operational excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Dynamics 365 Support Manager
✨Tip Number 1
Network like a pro! Reach out to current ASOS employees on LinkedIn and ask about their experiences. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by diving deep into Dynamics 365. Brush up on your knowledge of the platform and be ready to discuss how you can improve service operations and support at ASOS.
✨Tip Number 3
Show off your leadership skills! Be ready to share examples of how you've successfully managed teams, especially in a blended onshore/offshore model. ASOS values strong people leaders!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining the ASOS family!
We think you need these skills to ace Dynamics 365 Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Dynamics 365 Support Manager role. Highlight your experience with Microsoft Dynamics 365 and any relevant leadership roles you've held. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our Finance Tech Team. Be genuine and let your personality come through.
Showcase Your Problem-Solving Skills:In your application, give examples of how you've tackled challenges in previous roles, especially in support or operational settings. We love seeing candidates who can think on their feet and drive improvements!
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Dynamics Inside Out
Make sure you have a solid understanding of Microsoft Dynamics 365 Finance & Operations. Brush up on its features, functionalities, and how it integrates with other finance systems like SAP Concur. Being able to discuss specific scenarios where you've used D365 will show your expertise.
✨Showcase Your Leadership Skills
As a Dynamics Support Manager, you'll be leading a blended team. Prepare examples of how you've successfully managed teams, especially in a 24/7 support environment. Highlight your experience in setting clear expectations and providing feedback to ensure everyone is on the same page.
✨Emphasise Compliance and Risk Management
Familiarise yourself with ITGC compliance and how it relates to Dynamics. Be ready to discuss your experience working with auditors and maintaining robust controls. This will demonstrate your ability to keep the finance systems secure and compliant.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills in real-time situations. Think of examples where you've triaged incidents or managed change control processes effectively. Use the STAR method (Situation, Task, Action, Result) to structure your responses clearly.
