Digital Client Director

We’d all like amazing work to do, and real work‑life balance. That’s waiting for you at Sainsbury’s. Everything our Nectar team does is powered by data and by strong relationships with some of the UK’s favourite brands. The Nectar360 team develops loyalty programmes, turning insight into something that makes a real difference, across both traditional and digital media. It’s like an agency within a retailer, and retail media is a crucial part of our future. The culture might not be what you expect either, because there’s no setup quite like this one. The team is a real priority, connected to almost everything the business does and playing a key role in driving profitability. It’s a place where you can take risks, learn from them, and be recognised.

Nectar360 is on a mission to be the UK’s most powerful insight and data‑led media services agency, creating valuable relationships between the UK’s favourite brands and their customers. Digital is a key and fast‑growing part of that vision, with significant investment behind our Digital Trading Platform (DTP) and Ecommerce Media Platform (EMP) to help brands plan, activate, target and measure campaigns using Nectar’s powerful data assets across channels including display, social and TV. You’ll join one of the most dynamic areas of the business, helping to drive meaningful growth and deliver brilliant client outcomes.

As Digital Client Director, you’ll take ownership of our Omnicom Agency Hub, with the ambition of identifying strategic partners to pursue for long‑term spend partnerships. Reporting into the Digital Commercial Director, you’ll lead the management and delivery of digital media clients and campaigns across DTP and EMP, while taking end‑to‑end ownership of a defined agency patch. You’ll also support and develop the hub team (2 members, including 1 direct report), ensuring we operate with pace, clarity and great client service. Day‑to‑day, you’ll act as the connector between our Agency Sales Team and in‑house Client Services Team to enable joined‑up planning and smooth execution. You’ll work cross‑functionally in a matrix environment—partnering with analytics, digital trading, planning, the wider digital team and client services—to shape solutions that meet client needs and keep our proposition market‑leading in both technology and service. Alongside this, you’ll contribute to significant revenue growth for DTP and EMP, own financial accuracy for client‑direct DTP activity with the Client Services team, and work with Finance to resolve and track billing errors. You’ll also train and upskill Nectar360 colleagues and clients on DTP and EMP to build capability and deepen adoption.

You bring demonstrable experience managing digital media and advertising revenue, with the ability to run multiple campaigns and clients in parallel while keeping delivery quality and commercial outcomes on track. You’re confident influencing senior stakeholders—both internally across Nectar360 and the wider Sainsbury’s business, and externally with agencies and clients—to inspire commitment and investment in our digital platforms. You’ll have broad knowledge of the digital media landscape (including programmatic and direct buying, DMPs and media evaluation), paired with strong analytical and numerical skills to support decision‑making and performance discussions. Clear written and verbal communication is essential, as is comfort working in a fast‑moving, high‑expectation environment. Experience with FMCG and/or retail clients is advantageous, and you’ll operate with integrity and personal accountability in a matrix organisation.

Essential criteria

• Demonstrable ownership of digital media client delivery and commercial performance (e.g., revenue, margin, pipeline or forecast) across a portfolio of accounts.
• Demonstrable working knowledge of digital media buying and measurement, including programmatic and/or direct buying, and media evaluation approaches.
• Proven ability to lead cross‑functional planning and execution across multiple stakeholders (e.g., trading, analytics, planning, client services) to deliver against agreed client outcomes.
• Proven ability to manage financial accuracy in campaign delivery (e.g., billing validation, issue resolution with Finance, and ongoing tracking of errors).
• Proven ability to develop client capability through structured training or enablement on digital products/platforms.

We are committed to being a truly inclusive retailer, so you’ll be welcomed whatever you are and wherever you work. Around here, there’s always the chance to try something new—whether that’s as part of an evolving team or somewhere else across the business—and we take development seriously and promise to support you. We also recognise and celebrate colleagues when they go the extra mile and, where possible, offer flexible working. When you join our team, we’ll also offer you an amazing range of benefits. Starting off with colleague discount, you’ll be able to get 10% off at Sainsbury’s, Argos, TU and Habitat after 4 weeks. This increases to 15% off at Sainsbury’s every Friday and Saturday and 15% off at Argos every pay day. We’ve also got you covered for your future with our pensions scheme and life cover. You’ll also be able to share in our success as you may be eligible for a performance‑related target bonus of up to 20% of salary (which may vary for Nectar360), depending on how we perform. Your wellbeing is important to us too. You’ll receive an annual holiday allowance, and you can buy additional holiday. We also offer other benefits that will help your money go further such as season ticket loans, interest‑free car loan of up to £10k, cycle to work scheme, health cash plans, pay advance (where you can access some of your pay before pay day) as well as access to a great range of discounts from hundreds of other retailers. And if you ever need it there is also an Employee Assistance Programme, and you will also be eligible for private healthcare. Moments that matter are as important to us as they are to you which is why we give up to 26 weeks’ pay for maternity or adoption leave and up to 4 weeks’ pay for paternity leave.