At a Glance
- Tasks: Provide top-notch IT support and solve tech issues for users in a fast-paced environment.
- Company: Join DXC Technology, a leader in IT services with a focus on customer experience.
- Benefits: Gain hands-on experience, develop your skills, and enjoy a supportive team culture.
- Other info: Opportunity to grow in a dynamic, regulated environment with global teams.
- Why this job: Make a real difference by helping others with their tech challenges every day.
- Qualifications: 3+ years in desktop support, strong communication skills, and a passion for learning.
The predicted salary is between 30000 - 40000 £ per year.
We are currently looking for a highly customer-focused and enthusiastic Deskside Support Engineer, with a genuine interest in solving IT issues, to support our client based in Walton Oaks. The successful candidate should be technically competent, possess good communication skills, be ready to learn, and thrive in a fast-paced regulated environment.
The successful candidate will support desktops and connected devices in office areas, as well as support various pieces of infrastructure including network printers, network hardware, and server hardware in a Hands & Eyes manner.
Responsibilities:- Working on behalf of DXC Technology.
- Providing wide-ranging Deskside support to end users in office environments.
- Work to resolve issues accurately and efficiently, within set targets and in a professional manner.
- Maintain a dedicated commitment to service quality and customer experience.
- Take ownership of tickets escalated from the service desk and other teams, handling them appropriately.
- Work comfortably on your own, identifying and prioritising incidents, requests, and escalations accordingly.
- Work well within the client environment.
- Ensure that all activity is accurately documented and recorded in line with ITIL practices.
- Contribute to the creation and upkeep of Knowledge Base Articles.
- Be comfortable working in a highly regulated environment, adhering to local and global policies.
- Work healthily and safely, in accordance with DXC training and policies.
- Adhere to all IT Asset Management procedures and policies.
- Build and deploy PCs, patch network points, troubleshoot printer problems, support standard software packages, and other general IT tasks.
- Be prepared to engage with ad-hoc tasks with a best effort and positive attitude.
- Work comfortably in comms areas and data centres, providing ‘Hands and Eyes’ support to other teams as well as taking ownership and providing on-the-ground feedback and guidance to offshore teams.
- Be ready and willing to learn new skills and procedures, growing and providing greater support for colleagues and clients.
- Ready to learn and face new challenges.
- Excellent written and verbal communication skills.
- Ability to work independently and as part of a small team.
- Ability to work well with global teams.
- Experience of working in Desktop support role (3yrs+).
- Tested software and hardware troubleshooting skills.
- Experience of supporting Windows 10.
- Experience of supporting Microsoft Office suites including Office 365.
- Experience working in a highly regulated / ITIL environment, with appropriate service / ticketing systems.
- Proficiency with Network Infrastructure e.g. switches, routers, APs, patching, network architecture knowledge.
- Server Hardware support experience (racking and providing Hands & Eyes support).
- Printer hardware knowledge.
- Willingness to support essential out of hours work when required.
Deskside Support Engineer - on-site Walton Oaks employer: 慨正橡扯
At DXC Technology, we pride ourselves on being an exceptional employer, offering a dynamic work environment in Walton Oaks where innovation and customer service are at the forefront. Our culture fosters continuous learning and professional growth, ensuring that our Deskside Support Engineers not only tackle exciting IT challenges but also develop their skills in a supportive, collaborative atmosphere. With a commitment to service quality and employee well-being, we provide a unique opportunity to thrive in a fast-paced, regulated setting while making a meaningful impact on our clients' experiences.
StudySmarter Expert Advice🤫
We think this is how you could land Deskside Support Engineer - on-site Walton Oaks
✨Tip Number 1
Get your networking game on! Reach out to current or former employees at the company through LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview like it’s a big exam. Research common Deskside Support Engineer questions and practice your answers. We want you to show off your troubleshooting skills and customer service attitude!
✨Tip Number 3
Don’t just sit back after applying! Follow up with a polite email to express your enthusiasm for the role. It shows initiative and keeps you on their radar—plus, who doesn’t love a bit of extra enthusiasm?
✨Tip Number 4
Make sure to highlight your hands-on experience in your conversations. Whether it's building PCs or supporting network hardware, we want to hear about your practical skills and how they can benefit the team!
We think you need these skills to ace Deskside Support Engineer - on-site Walton Oaks
Some tips for your application 🫡
Tailor Your CV:Make sure your CV reflects the skills and experiences that match the Deskside Support Engineer role. Highlight your technical competencies, customer service experience, and any relevant ITIL knowledge to show us you’re the right fit!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and explain why you’re passionate about solving IT issues. Don’t forget to mention how you thrive in fast-paced environments – we love that!
Show Off Your Communication Skills:Since this role requires excellent communication, make sure your application is clear and concise. Use straightforward language and avoid jargon unless it’s relevant. We want to see how well you can convey your thoughts!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join the StudySmarter team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially around desktop support, Windows 10, and Microsoft Office 365. Be ready to discuss specific troubleshooting scenarios you've faced in the past and how you resolved them.
✨Show Off Your Communication Skills
Since this role is customer-focused, practice explaining complex IT issues in simple terms. Think of examples where you've successfully communicated with non-technical users and how that improved their experience.
✨Demonstrate Your Problem-Solving Mindset
Prepare to share instances where you've taken ownership of a ticket or issue. Highlight your ability to prioritise tasks and work independently, especially in a fast-paced environment.
✨Familiarise Yourself with ITIL Practices
Since the role involves adhering to ITIL practices, it’s a good idea to understand the basics of ITIL and how it applies to service management. Be ready to discuss how you’ve documented and tracked issues in previous roles.
