ServiceNow Senior Technical Consultant (Derby)

Location: Hybrid, Derby

Salary: Dependent on Experience

Due to security clearance requirements, candidates must be UK nationals or sole British citizens and have resided in the UK for 5 years and over.

DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.

The role involves being part of an innovative team, working to develop world-class customer solutions using the ServiceNow platform. Responsibilities include:

• Providing technical consulting services to clients.
• Contributing to the design and delivery of technical solutions including customizing package-based solutions, data design and conversion, technically-focused testing, and configuring technical infrastructure components.
• Serving as a technical resource on a team.
• Developing and demonstrating specialized knowledge and skills in ServiceNow as an enterprise solution.
• Focusing on designing and implementing solutions on the ServiceNow platform.
• Providing guidance, thought leadership, and hands-on development to both our client and internal technical resources.

Responsibilities also include:

• Participating in client workshops and requirements gathering to build requirements and design solutions.
• Advising and making recommendations on proposed solutions.
• Developing in ServiceNow the defined solutions to meet defined requirements to a high standard of quality, including configuration, scripting, testing, demonstrations to customers, UAT, and go-live support.
• Mentoring and training more junior members of the team.
• Producing documentation and training material for the implemented solutions.

Requirements:

• Several years' experience in ServiceNow design and development, preferably in a consulting environment.
• Scripting skills such as JavaScript, HTML, XHTML, XML, CSS, AJAX, AngularJS highly advantageous.
• An understanding of Service Management concepts, delivery assurance principles, and procedures.
• A high level of knowledge of the ServiceNow application and ideally experience of building custom applications and integrations with other platforms.
• Certifications such as ServiceNow Certified Administrator, ServiceNow Certified Implementation Specialist, ServiceNow Application Developer, ITIL Foundation are ideal.
• Additional specialist ServiceNow certifications or experience such as HR, CSM, FSM, Service Portal, CMDB, SAM, Discovery, ITOM, ITBM, PPM would be an advantage.
• Strong communication skills, both written and oral, with the ability to present solutions to customers including senior management.
• Ability to work as part of a team or individually to project timelines.
• Proactive, creative, and able to research solutions and make recommendations.
• Willingness to learn and take on new challenges.
• Ability to work from home and travel to client locations for meetings and workshops or work on client sites for periods where required.

What we offer:

• Joining one of the leading ServiceNow partners who strive to maintain the highest levels of attainment in ServiceNow.
• Regular training and development opportunities and the ability to achieve certifications to aid personal development.
• A supportive and friendly team of consultants who share ideas, knowledge, and creativity to ensure everyone succeeds in the provision of high-quality, leading-edge ServiceNow solutions.
• A comprehensive Flex benefits scheme including Pension, Life Insurance, Health insurance, travel insurance, store vouchers/discounts, 25 days holiday, and options to increase holiday and select benefits appropriate to you.
• A work model that prioritises in-person collaboration while offering flexibility to support wellbeing, productivity, individual work styles, and life circumstances.
• Commitment to fostering an inclusive environment where everyone can thrive.

Recruitment fraud is a scheme in which fictitious job opportunities are offered to job seekers typically through online services, such as false websites, or through unsolicited emails claiming to be from the company. DXC does not make offers of employment via social media networks and never asks for any money or payments from applicants at any point in the recruitment process, nor ask a job seeker to purchase IT or other equipment on our behalf.