At a Glance
- Tasks: Manage data platforms, ensuring reliability and performance while driving continuous improvement.
- Company: Join QBE Europe, a leader in data and AI innovation.
- Benefits: Enjoy 30 days holiday, flexible working options, and a generous pension plan.
- Other info: Dynamic role with opportunities for growth in a fast-paced environment.
- Why this job: Be at the forefront of data technology, making a real impact on service delivery.
- Qualifications: Experience in service management within data or tech platforms is essential.
The predicted salary is between 60000 - 75000 £ per year.
QBE Europe is recruiting a Data Platforms Service Delivery Manager to join the EO Data & AI function. As QBE continues to modernise and scale its data and AI platforms, this role is critical to ensuring that data platforms are operated as reliable, secure and customer‑focused services, with clear accountability for availability, performance and continuous improvement. The role provides a key interface between platform engineering teams, vendors and business users, ensuring stable operations while supporting the safe transition of platform enhancements into business‑as‑usual service. Having the right to work in the UK is a requirement for this role. QBE may consider sponsorship at its discretion.
Your New Role
- Own the end‑to‑end service management of data and analytics platforms.
- Establish, manage and report against SLAs and OLAs for data platform services.
- Act as the primary operational contact for platform incidents, issues and service requests.
- Coordinate incident, problem and change management across platform teams and third‑party vendors.
- Ensure effective monitoring, alerting and performance management of platforms.
- Drive continuous improvement in platform reliability, resilience and user experience.
- Support safe transition of platform changes and enhancements into BAU operations.
- Manage vendor service performance and escalations in line with contractual arrangements.
- Provide visibility of platform health, risks, capacity and trends to senior stakeholders.
- Support operational readiness for platform growth and new capabilities.
About You
- Proven experience in service delivery, service management or operations roles, ideally within data or technology platforms.
- Strong understanding of IT service management principles such as incident, problem and change management.
- Experience managing third‑party vendor performance and service levels.
- Ability to operate calmly and effectively in complex, fast‑paced environments.
- Strong communication skills with the ability to engage technical and non‑technical stakeholders.
- A pragmatic, customer‑focused approach with a strong commitment to operational excellence.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – opportunities are open to all, can include part‑time, job share and compressed hours.
- Pension – automatically enrolled into the QBE pension plan, with employer contributions of 10% of basic salary.
Application Close Date 29/05/2026 11:59 PM
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Data Platforms Service Delivery Manager employer: 慨正橡扯
QBE Europe is an exceptional employer, offering a dynamic work environment in London where innovation meets flexibility. With a strong commitment to employee growth, QBE provides extensive benefits including 30 days of holiday, a generous pension plan, and opportunities for flexible working arrangements. The company fosters a collaborative culture that values operational excellence and encourages continuous improvement, making it an ideal place for professionals seeking meaningful and rewarding careers in data and technology.
StudySmarter Expert Advice🤫
We think this is how you could land Data Platforms Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their needs, especially around service delivery and platform management.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills and experiences, the better you'll perform.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step!
We think you need these skills to ace Data Platforms Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Data Platforms Service Delivery Manager. Highlight your experience in service delivery and operations, especially within data or technology platforms. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're the perfect fit for this role. Share specific examples of how you've managed service levels and vendor performance in the past. We love a good story that showcases your skills!
Showcase Your Communication Skills:Since this role involves engaging with both technical and non-technical stakeholders, make sure to demonstrate your strong communication skills in your application. We want to see how you can bridge the gap between different teams and keep everyone on the same page.
Apply Through Our Website:Don't forget to apply through our website! It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it gives you a chance to explore more about us and what we do at StudySmarter!
How to prepare for a job interview at 慨正橡扯
✨Know Your Data Platforms
Make sure you brush up on your knowledge of data platforms and analytics. Understand the key principles of service delivery and how they apply to the role. Being able to discuss specific examples of how you've managed or improved data services will show you're the right fit.
✨Master the SLAs and OLAs
Familiarise yourself with Service Level Agreements (SLAs) and Operational Level Agreements (OLAs). Be prepared to discuss how you've established and managed these in previous roles, as this is crucial for the position. Highlight any experiences where you successfully improved service levels.
✨Communicate Like a Pro
Strong communication skills are essential for this role. Practice explaining complex technical concepts in simple terms, as you'll need to engage both technical and non-technical stakeholders. Think of examples where you've successfully navigated these conversations.
✨Show Your Problem-Solving Skills
Prepare to discuss how you've handled incidents and problems in past roles. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will demonstrate your ability to operate calmly and effectively in fast-paced environments, which is key for this job.
