At a Glance
- Tasks: Own customer partnerships and ensure they get real value from our AI-driven products.
- Company: Join a hyper-growth, YC-backed AI company with direct access to founders.
- Benefits: Competitive salary, equity opportunities, and global travel.
- Other info: Fast-paced environment focused on ownership, ambition, and innovation.
- Why this job: Shape the future of AI-powered research while building meaningful relationships.
- Qualifications: 2-7 years in Customer Success or similar roles with strong communication skills.
The predicted salary is between 64000 - 120000 £ per year.
The Role
As Customer Success at Conveo, you will own long-term partnerships with researchers, marketers, and product leaders at global Fortune 500 companies. Your goal is to ensure customers get real, measurable value from Conveo quickly and continue to expand how they use it over time. You will sit at the intersection of research, product, and commercial outcomes, acting as both a trusted advisor and a hands-on operator. This is not a support role. You will shape pilots, influence renewals, drive expansion, and represent the customer internally.
Your Mission
- Own customer outcomes end-to-end: Lead customers from a signed deal or pilot through onboarding and early wins. Define success plans tied to measurable business impact and value. Run check-ins and QBRs that connect Conveo usage to real decisions. Identify risks early, including low usage, stakeholder churn, and unclear ownership, and act decisively.
- Be the client’s trusted partner: Build strong relationships with key stakeholders across research, marketing, and product teams. Advise clients on how to get the most value from Conveo, pulling in research and product experts when needed. Spend meaningful time with clients in person to build trust and long-term relationships. Help clients shine internally with clear insights, narratives, and outcomes.
- Drive adoption, retention, and expansion: Design and lead high-quality pilots and rollouts that clearly demonstrate value. Guide best practices around recruitment, topic guides, and analysis workflows. Help customers scale from single team usage to multi-team and multi-market adoption. Develop a deep understanding of customer orgs, decision makers, and internal dynamics. Partner with Sales on renewals and upsells and shape expansion opportunities.
- Represent the customer and scale what works: Turn customer feedback into clear themes and actionable input for Product, Engineering, and GTM. Surface friction that impacts retention and growth, and help prioritize fixes. Maintain clean customer context in CRM and internal tools. Build playbooks, templates, and documentation that make excellence repeatable rather than dependent on individual effort.
What we are looking for
- Non negotiables: Two to seven years of experience in Customer Success, Consulting, Market Research, or similar roles. Excellent communication skills, including active listening, clear writing, and a strong ability to influence decisions. High energy, strong sense of ownership, and bias toward action in fast-moving environments. Comfortable working with AI-driven products and translating technical concepts into simple narratives for non-technical stakeholders.
- Mindset: Truth first, not fluff first. Opinionated, not generic. Structured thinker but fast-moving executor. Low ego, high standards. Comfortable being early, iterating publicly, and improving fast. Obsessed with leverage, including templates, systems, reuse, and speed.
- Plus: Own attention for a hyper-growth, YC-backed AI company. Direct access to founders and high-leverage operators. Help define how AI-powered research becomes the global default. Be part of a team aiming to go from one to one hundred million ARR in record time. Competitive compensation with meaningful equity upside. A culture built on taste, speed, ownership, and ambition. Opportunities to travel globally and build real relationships with customers shaping the future.
Compensation Range: $80K - $150K
Customer Success Manager employer: 慨正橡扯
At Conveo, we pride ourselves on being an exceptional employer that fosters a dynamic and collaborative work culture. As a Customer Success Manager, you will have the unique opportunity to engage directly with Fortune 500 clients, driving meaningful outcomes while enjoying competitive compensation and equity options. Our commitment to employee growth is evident through direct access to founders and the chance to shape the future of AI-powered research, all within a fast-paced environment that values innovation and ambition.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Remember, it’s all about building those relationships that can lead to opportunities.
✨Tip Number 2
Show your passion for Customer Success! When you get the chance to chat with potential employers, make sure to express your enthusiasm for helping clients achieve their goals. Share stories of how you've made a difference in previous roles – it’ll set you apart from the crowd.
✨Tip Number 3
Prepare for interviews by understanding the company inside out. Research Conveo’s products, values, and recent news. This will not only help you answer questions better but also show that you’re genuinely interested in being part of their team.
✨Tip Number 4
Don’t forget to follow up after interviews! A quick thank-you email can go a long way in keeping you top of mind. Use this opportunity to reiterate your excitement about the role and how you can contribute to their success.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Show Your Passion:When writing your application, let your enthusiasm for the role shine through. We want to see that you’re genuinely excited about helping customers succeed and making a real impact at Conveo.
Tailor Your Experience:Make sure to highlight your relevant experience in Customer Success or similar roles. We’re looking for specific examples of how you've driven customer outcomes and built strong relationships, so don’t hold back!
Be Clear and Concise:We appreciate clear communication, so keep your writing straightforward and to the point. Avoid jargon unless it’s necessary, and make sure your key achievements stand out in your application.
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you into the process quickly!
How to prepare for a job interview at 慨正橡扯
✨Know Your Customer Success Inside Out
Before the interview, dive deep into what customer success means for Conveo. Understand their approach to building long-term partnerships and how they measure value for clients. Be ready to discuss specific strategies you've used in the past to drive adoption and retention.
✨Showcase Your Communication Skills
Since excellent communication is key for this role, prepare examples that highlight your active listening and clear writing abilities. Think of situations where you influenced decisions or built strong relationships with stakeholders, and be ready to share those stories.
✨Demonstrate Your Problem-Solving Mindset
Be prepared to discuss how you've identified risks in previous roles and acted decisively to mitigate them. Use specific examples to illustrate your structured thinking and fast-moving execution, especially in high-pressure environments.
✨Get Familiar with AI-Driven Products
As this role involves working with AI-driven products, brush up on how these technologies work and how they can be communicated to non-technical stakeholders. Prepare to explain complex concepts in simple terms, showcasing your ability to bridge the gap between tech and business.
