At a Glance
- Tasks: Help customers with queries and provide top-notch service across various channels.
- Company: Join a dynamic team at a leading health insurance provider.
- Benefits: Enjoy bonuses, health insurance, pension contributions, and flexible working.
- Other info: Embrace a supportive environment with great career growth opportunities.
- Why this job: Make a real difference in customer experiences while developing your skills.
- Qualifications: Experience in customer service, strong communication, and tech-savvy skills.
The predicted salary is between 30000 - 40000 £ per year.
Team – Member Servicing/Vitality Programme
Shift Pattern: Monday - Friday 08:00-19:00, Saturday 09:00-13:00 (40 hours)
Hybrid: 2 days in the Stockport office, 3 days at home
Top 3 skills needed for this role:
- Adaptability: Thrive in fast-paced, changing environments.
- Tech Savvy: Good understanding of recent technology.
- Communication: Excellent verbal and written skills.
What this role is all about:
As a Customer Service Advisor in our Member Servicing team, you’ll be there to help customers with all their queries and questions. Our team gives you the opportunity to learn about all our products Vitality has to offer our customers, from being an expert in the Rewards we offer to an expert in Life insurance cover.
Key Actions:
- Respond to customer inquiries and complaints via Vitality’s social media channels, telephony, and email in a timely and professional manner.
- Provide accurate information about products and services, addressing customer needs and concerns effectively.
- Maintain a positive and empathetic attitude towards customers at all times.
- Document and track customer interactions, ensuring all issues are resolved promptly.
- Collaborate with other departments to resolve complex customer issues.
- Stay updated on product knowledge and company policies to provide accurate information to customers.
- Identify and elevate priority issues to the appropriate team members.
- Participate in training sessions to improve service skills and product knowledge.
- Listen well, communicate clearly, and provide customers with a friendly, helpful service.
- Share knowledge and play your part in meeting team targets.
- Handle technical-based elements of the role, providing technical support and troubleshooting for our members as needed.
What do you need to thrive?
- Previous experience working within a Customer Service or Administration role.
- Enjoy fast-paced environments where processes change frequently so as a business we stay ahead.
- Strong attention to detail is essential.
- The ability to actively listen and question around our members’ needs to effectively find solutions in a timely manner.
- A good understanding of recent technology to help provide technical support for our members.
- Excellent verbal and written communication skills.
- Time management – working effectively towards targets.
- Passionate about delivering the highest level of customer service to our members.
- Adaptable, independent, and positive towards change.
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance.
- A pension of up to 12%– We will match your contributions up to 6% of your salary.
- Our award-winning Vitality health insurance – With its own set of rewards and benefits.
- Life Assurance – Four times annual salary.
Fantastic Benefits. Exciting rewards. Great career opportunities! These are just some of the many perks that we offer!
Our promise to you:
- Help you to be the healthiest you’ve ever been.
- Create an environment that embraces you as you are and enables you to be your best self.
- Give you flexibility on how, where and when you work.
- Help you advance your career by playing you to your strengths.
- Give you a voice to help our business grow and make Vitality a great place to be.
- Give you the space to try, fail and learn.
- Provide a healthy balance of challenge and support.
- Recognise and reward you with a competitive salary and amazing benefits.
- Be there for you when you need us.
- Provide opportunities for you to be a force for good in society.
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
Customer Experience Specialist employer: 慨正橡扯
At Vitality, we pride ourselves on being an exceptional employer that values adaptability, communication, and a tech-savvy approach in our Customer Experience Specialist role. With a hybrid working model based in Stockport, we offer a supportive work culture that prioritises employee well-being, extensive training opportunities, and a range of benefits including a generous pension scheme and award-winning health insurance. Join us to thrive in a dynamic environment where your contributions are recognised and rewarded, and where you can truly make a difference in the lives of our members.
