At a Glance
- Tasks: Design user-centric services and improve existing user journeys.
- Company: AND Digital, a forward-thinking tech company in the public sector.
- Benefits: Flexible working arrangements and a collaborative team environment.
- Other info: Join a diverse team committed to equal opportunities and professional growth.
- Why this job: Make a real difference in public services while honing your design skills.
- Qualifications: Experience in service design, user experience, and agile methodologies.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Contract Service Designer to start ASAP for a 6 month project. The role requires 2-4 in person days during the contract - either in Birmingham, Coventry or London.
What you’ll bring to the table:
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that have the user at their heart and focus on solving their problems.
- Work well with the wider team and stakeholders and bring them into the design process.
- Be able to break complex services down into separate processes.
- Design for all touch points across a service.
- An understanding of design thinking and Human centred design.
- The ability to design services that meet user needs.
- Understand the user's experience whilst using a product or service.
- The ability to visualise a service including a users touch points, overlaid with insights.
- Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
- Public sector knowledge or experience.
- Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
- Understanding of agile approaches and experience of working in agile teams.
- Experience of designing in a policy context.
- Understanding and experience of the GDS Process.
- Stakeholder mapping experience.
Equal Opportunities Statement: We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
Contract Service Designer - Public Sector (GDS) employer: 慨正橡扯
At AND Digital, we pride ourselves on being an exceptional employer, offering a collaborative and inclusive work culture that values innovation and user-centric design. Our Birmingham, Coventry, and London locations provide vibrant environments for professional growth, with opportunities to engage in meaningful projects within the public sector. We are committed to supporting our employees' development through flexible working arrangements and a focus on diversity, ensuring that every team member can thrive and contribute to impactful service design.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Service Designer - Public Sector (GDS)
✨Tip Number 1
Network like a pro! Reach out to your connections in the public sector and let them know you're on the hunt for a Contract Service Designer role. You never know who might have the inside scoop on opportunities or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your experience with user journeys and service design. Make sure it’s easy to navigate and visually appealing, so potential employers can see your talent at a glance.
✨Tip Number 3
Prepare for interviews by brushing up on GDS standards and agile methodologies. Be ready to discuss how you've tackled challenges in previous projects and how you can bring value to the team at AND Digital.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Contract Service Designer - Public Sector (GDS)
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design, especially in the public sector. We want to see how your skills align with the job description, so don’t hold back on showcasing relevant projects!
Showcase Your User-Centric Approach:As a Service Designer, your focus should be on the user. Use examples from your past work to demonstrate how you've identified user challenges and designed solutions that truly meet their needs. This is your chance to shine!
Highlight Your Collaboration Skills:We value teamwork at StudySmarter, so make sure to mention any experiences where you’ve worked closely with stakeholders or cross-functional teams. Show us how you bring people into the design process and create a collaborative environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy – just follow the prompts!
How to prepare for a job interview at 慨正橡扯
✨Know Your User Journey
Before the interview, take some time to map out a user journey relevant to the public sector. Think about the challenges users face and how you would improve their experience. This will show your understanding of the role and your ability to think critically about service design.
✨Familiarise Yourself with GDS Standards
Make sure you brush up on the Government Digital Service (GDS) standards. Be prepared to discuss how you've applied these in past projects. This knowledge will demonstrate your capability to work within the public sector framework and your commitment to delivering high-quality services.
✨Engage with Stakeholders
Think about how you would involve stakeholders in the design process. Prepare examples of how you've successfully collaborated with teams in the past. Highlighting your communication skills and ability to bring people together will be key to showcasing your fit for the role.
✨Showcase Your Design Thinking
Be ready to discuss your approach to design thinking and human-centred design. Bring examples of how you've broken down complex services into manageable processes. This will illustrate your problem-solving skills and your focus on user needs, which are crucial for this position.
