At a Glance
- Tasks: Design user-centric services and improve existing user journeys.
- Company: Join AND Digital, a forward-thinking company focused on innovation.
- Benefits: Flexible working arrangements and a collaborative team environment.
- Other info: Opportunity to work in Birmingham, Coventry, or London with excellent career growth.
- Why this job: Make a real difference by enhancing user experiences in a dynamic role.
- Qualifications: Experience in service design, user journey mapping, and agile methodologies.
The predicted salary is between 40000 - 50000 £ per year.
We are looking for a Contract Service Designer to start ASAP for a 6 month project. The role requires 2-4 in person days during the contract - either in Birmingham, Coventry or London.
What you’ll bring to the table:
- Identify challenges in the existing user journey and develop solutions to improve the experience.
- Design services that have the user at their heart and focus on solving their problems.
- Work well with the wider team and stakeholders and bring them into the design process.
- Be able to break complex services down into separate processes.
- Design for all touch points across a service.
- An understanding of design thinking and Human centred design.
- The ability to design services that meet user needs.
- Understand the user's experience whilst using a product or service.
- The ability to visualise a service including a users touch points, overlaid with insights.
- Experience of mapping as-is journeys and creating new blueprints (for services and processes across channels).
- Public sector knowledge or experience.
- Experience of working to the GDS standards, across multiple stages of the delivery lifecycle.
- Understanding of agile approaches and experience of working in agile teams.
- Experience of designing in a policy context.
- Understanding and experience of the GDS Process.
- Stakeholder mapping experience.
Equal Opportunities Statement: We are an equal opportunity employer and welcome applications from all qualified candidates. We actively encourage applications from women, ethnic minorities, and individuals with disabilities. We consider all flexible working arrangements, subject to the requirements of the role. Where reasonable adjustments are needed, we will strive to make changes to accommodate them.
Contract Service Designer employer: 慨正橡扯
At AND Digital, we pride ourselves on being an exceptional employer that fosters a collaborative and inclusive work culture. Our Birmingham, Coventry, and London locations offer vibrant environments where creativity thrives, and employees are encouraged to grow through continuous learning and development opportunities. With a strong commitment to diversity and flexible working arrangements, we ensure that every team member feels valued and empowered to make a meaningful impact in their role as a Contract Service Designer.
StudySmarter Expert Advice🤫
We think this is how you could land Contract Service Designer
✨Tip Number 1
Network like a pro! Reach out to your connections in the design community, especially those who have experience in service design. They might know about opportunities that aren't advertised yet or can give you a heads-up on what to expect in interviews.
✨Tip Number 2
Showcase your work! Create a portfolio that highlights your best projects, especially those that demonstrate your understanding of user journeys and service design. Make sure it’s easy to navigate and visually appealing – first impressions count!
✨Tip Number 3
Prepare for interviews by practising common questions related to service design. Think about how you can articulate your process in identifying user challenges and designing solutions. We want to hear your thought process, so be ready to share examples!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage directly with us. Don’t miss out on this opportunity!
We think you need these skills to ace Contract Service Designer
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in service design. We want to see how your skills align with the role, so don’t be shy about showcasing your relevant projects!
Showcase Your User-Centric Approach:As a Service Designer, your focus should be on the user. Use examples from your past work to demonstrate how you've identified user challenges and designed solutions that truly meet their needs. This is your chance to shine!
Highlight Collaboration Skills:We love teamwork! Make sure to mention any experiences where you’ve worked closely with stakeholders or cross-functional teams. Show us how you bring people into the design process and create a collaborative environment.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and keep track of your application. Plus, it shows you’re keen to join the StudySmarter family!
How to prepare for a job interview at 慨正橡扯
✨Know Your User Journey
Before the interview, take some time to map out a user journey relevant to the role. Think about the challenges users face and how you would improve their experience. This will show your understanding of the service design process and your ability to think critically about user needs.
✨Familiarise Yourself with GDS Standards
Since the role involves working to GDS standards, make sure you brush up on these guidelines. Be prepared to discuss how you've applied them in past projects or how you would approach them in this new role. This demonstrates your knowledge and commitment to delivering high-quality services.
✨Engage with Stakeholders
Think about how you would involve stakeholders in the design process. Prepare examples of how you've successfully collaborated with teams in the past. This will highlight your teamwork skills and your ability to bring others into the design conversation, which is crucial for this role.
✨Showcase Your Design Thinking
Be ready to discuss your approach to design thinking and human-centred design. Bring examples of how you've broken down complex services into manageable processes. This will illustrate your problem-solving skills and your focus on user-centric solutions, which are key for a Contract Service Designer.
