At a Glance
- Tasks: Drive operational improvements and optimise processes for our restaurant partner delivery services.
- Company: Join Just Eat Takeaway.com, a leading global online delivery platform.
- Benefits: Flexible working with 3 days in London and 2 days remote, plus competitive salary.
- Other info: Collaborative culture with opportunities to influence and grow within the company.
- Why this job: Make a real impact by solving challenges and enhancing efficiency in a fast-paced environment.
- Qualifications: Experience in project management, business analysis, and process improvement required.
The predicted salary is between 50000 - 60000 £ per year.
Ready for a challenge? Then Just Eat Takeaway.com might be the place for you. We're a leading global online delivery platform, and our vision is to empower everyday convenience. Whether it's a Friday-night feast, a post-gym poke bowl, or grabbing some groceries, our tech platform connects tens of millions of customers with hundreds of thousands of restaurant, grocery and convenience partners across the globe.
About this role
We're looking for a smart, energetic, and highly organised individual to join our Partner Operations & Projects Team. You'll support operational and strategic initiatives to analyse, design, and optimise processes for our growing restaurant partner delivery services. In this hands‑on role, you'll deep dive into our systems, order flow, and processes to address inefficiencies and drive real impact. You'll work cross‑functionally with Product, Tech, and Customer Service teams to find root causes of operational challenges and deliver sustainable, data‑driven improvements. This role is perfect for a project manager with business analysis and operational execution experience who thrives in fast‑paced, ambiguous environments.
Location: 3 days a week from our London office & 2 days working from home
Reporting to: Lead Project Manager for Delivery Operations & Optimisation
These are some of the key components to the position:
- Act as subject‑matter‑expert (SME) in JET systems, order flow, and processes, providing hands‑on root cause analysis for order issues.
- Observe, map, and redesign processes to improve efficiency and effectiveness across partner operations.
- Provide clear visibility on investigations to stakeholders, using appropriate cadence and communication methods.
- Collaborate with Product and Tech teams to identify optimisation opportunities and influence roadmap prioritisation through effective business cases.
- Own individual projects end‑to‑end, including planning, design, execution, and monitoring, ensuring effective management of risks, issues, and dependencies.
- Facilitate alignment and communication across workstreams, managing and influencing stakeholders at peer and senior levels.
What will you bring to the team?
- Hands‑on contributor with a passion for investigating issues and finding creative, data‑driven solutions.
- Project and change management experience in industry or consulting environments, with strong business analysis and process improvement skills.
- Comfortable working with self‑service data tools and AI to support optimisation workflows and drive operational improvements.
- Excellent stakeholder management and senior‑level influencing skills, with the ability to present complex information clearly to diverse audiences.
- Strong analytical skills, commercial acumen, and interest in product and tech features.
- Relentless, organised, results‑oriented mindset with the ability to see the big picture and think one step ahead.
- Humble team player who thrives under pressure, embraces ambiguity, and is passionate about Just Eat Takeaway.com’s vision and purpose.
Continuous Improvement Manager employer: 慨正橡扯
Just Eat Takeaway.com is an exceptional employer that fosters a dynamic and inclusive work culture, where innovation and collaboration are at the forefront. With opportunities for professional growth and development, employees are empowered to make a real impact in a fast-paced environment while enjoying the flexibility of a hybrid working model from our vibrant London office. Join us to be part of a global leader in online delivery, where your contributions will help shape the future of convenience for millions.
