At a Glance
- Tasks: Support secure cloud operations and troubleshoot critical technical issues.
- Company: Join Accenture, a leader in innovative cloud technology.
- Benefits: Competitive salary, 25 days vacation, private medical insurance, and extra leave for charity work.
- Other info: Dynamic 24/7 environment with opportunities for continuous improvement and career growth.
- Why this job: Work with cutting-edge cloud tech and make a difference in national infrastructure.
- Qualifications: Experience with Linux, IaC tools, and a passion for learning cloud architecture.
The predicted salary is between 40000 - 50000 £ per year.
Location: Cheltenham
Salary: Competitive salary and package dependent on experience + shift work
Career Level: We are hiring at levels - Analyst & Senior Analyst
Please Note: Any offer of employment is subject to satisfactory BPSS and SC security clearance which requires 5 years continuous UK address history (typically including no periods of 30 consecutive days or more spent outside of the UK) and declaration of being a British passport holder with no dual nationalism at the point of application.
The Accenture secure cloud infrastructure support team are using cutting-edge cloud technologies in an internet-disconnected environment to support Critical National Infrastructure from a secure site in Cheltenham. You would support day-to-day operations and provide first-level infrastructure and platform engineering support to a secure government client. This team will operate a 24/7/365 rota, and successful candidates will be paid a shift premium for the non-standard unsociable shift hours that will be part of that rota. We anticipate this to commence within the first 3 months of joining.
As a Cloud Operations Engineer you will:
- Provide frontline support to secure cloud users to troubleshoot and resolve critical technical issues.
- Manage tickets that track user queries and requests for support to document effective diagnosis, resolution, or escalation.
- Develop product knowledge in cutting-edge air-gapped cloud technology to support users with how-to questions.
- Support internal reviews to identify and enable opportunities for continuous improvement and reducing toil.
- Follow documented runbooks and procedures for high-priority incident management for potential UK critical workloads.
The following skills and experience are essential for this role:
- Experience in working with computer systems and computer networks, specifically with the Linux operating system.
- A willingness to learn new deep skills in air-gapped cloud architecture and operations.
- Experience in a production support / operations role to ensure a live service for users.
- Experience with IaC tools including TerraForm.
- Experience with Kubernetes.
- Experience with troubleshooting issues and identifying potential bugs or failures.
- Experience with understanding network architectures and troubleshooting network-related issues using Linux tools.
What is in it for you: At Accenture in addition to a competitive basic salary, you will also have an extensive benefits package which includes up to 25 days’ vacation per year, private medical insurance and 3 extra days leave per year for charitable work of your choice!
Cloud Engineer employer: 慨正橡扯
Accenture is an exceptional employer, offering a dynamic work environment in Cheltenham where innovation meets security. With a competitive salary and extensive benefits including generous vacation time, private medical insurance, and additional leave for charitable work, employees are encouraged to grow both personally and professionally. The company's commitment to cutting-edge technology and continuous improvement fosters a culture of learning and collaboration, making it an ideal place for Cloud Engineers looking to make a meaningful impact.
