At a Glance
- Tasks: Lead a dynamic onboarding team and enhance customer experiences for our EV salary sacrifice scheme.
- Company: Join Octopus Electric Vehicles, a top-rated company with a unique culture and innovative projects.
- Benefits: Flexible salary discussions, dog-friendly office, and perks that matter to you.
- Other info: Enjoy a collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the green energy sector while developing your leadership skills.
- Qualifications: Experience in leading customer-facing teams and managing multiple projects.
The predicted salary is between 50000 - 60000 £ per year.
What we do. Electric Car Leasing
Why we do it. Greener. Fairer. Future.
We're looking for an outstanding people leader to lead our Client Onboarding team in London. You will lead a team of onboarding executives who support a critical part of our customer journey, ensuring every employer has a world‑class experience rolling out our EV salary sacrifice scheme to their employees. You will be responsible for defining and building the next phase in our onboarding journey for companies of all sizes, from self‑serve options for small businesses to complex bespoke projects for large enterprises. Using data, feedback from clients and internal stakeholders, and your own experience, you’ll continuously improve the experience and outcomes we are delivering. This is a player/manager role, so you will own a portfolio of projects and represent the onboarding team during the business development process, alongside your leadership responsibility for the team. A genuine passion for team leadership and customer experience is a must, alongside a collaborative and positive approach, and strong data analysis and project management skills.
What you'll do
- Team leadership and development: Lead and develop our onboarding team, motivating them to deliver exceptional customer experiences and meet their performance goals. Develop scalable, repeatable processes and playbooks aligned with Octopus EV’s goals.
- Project management and collaboration: Lead clients through the onboarding process in partnership with Scheme Delivery, Business Development, Account Management and other internal teams. Ensure a smooth handoff between Business Development and Account Management, delivering comprehensive handover notes and strong client education for a lasting, successful partnership. Attend pitches, prepare project plans and other material to support the business development process. Occasional travel to attend client meetings will be required. Project manage relaunches and other customer change projects as necessary.
- Performance Monitoring and Reporting: Establish and monitor KPIs to measure team and individual performance. Generate insightful reports on onboarding pipelines and metrics, presenting findings, recommendations and regular updates to senior leadership.
- Continuous Improvement: Proactively analyse data, customer feedback and trends to identify areas for improvement, and implement approaches to enhance the overall client onboarding experience. Become an expert on our salary sacrifice scheme and stay up‑to‑date with industry trends, best practices, and competitor offerings.
What you'll need
- Experience leading a high‑performing customer‑facing team.
- Client onboarding, customer‑facing project management, or other highly relevant experience.
- Proven ability to manage simultaneous projects that require coordination across departments or multi‑disciplinary teams.
- Skilled at internal and external stakeholder management, including communicating and influencing at executive level.
- Strong presentation skills, able to instil confidence and build rapport quickly.
- To be a problem solver who remains calm under pressure and adept at handling challenging customer situations.
- Experience creating and documenting simple processes and partnering with internal teams to deliver ongoing improvements.
- Strong attention to detail and data analysis skills - able to transform data into recommendations and actions.
- Highly collaborative and flexible approach, with the ability to work in a fast‑paced, quickly changing environment.
- Knowledge of employee benefits, or rolling out employee‑facing tech or services would be great but not crucial. No prior experience of working within EVs or leasing is required.
Why else you'll love it
Wondering what the salary for this role is? Just ask us! On a call with one of our recruiters it's something we always cover as we genuinely want to match your experience with the correct salary. The reason why we don't advertise is because we honestly have a degree of flexibility and would never want salary to be a reason why someone doesn't apply to Octopus - what's more important to us is finding the right octofit!
Octopus Energy Group is a unique culture. An organisation where people learn, decide, and build quicker. Where people work with autonomy, alongside a wide range of amazing co‑owners, on projects that break new ground. We want your hard work to be rewarded with perks you actually care about!
Octopus Electric Vehicles, part of the Octopus Energy Group, won the Sunday Times best company to work for in 2024. We were named 6th out of the top 100 start‑ups to work for by Tempo in 2025 and on Glassdoor we were voted 50 best places to work in 2022.
Our Group CEO, Greg has recorded a podcast about our culture and how we empower our people. We’ve also been placed in the top 10 companies for senior leadership.
Things to note
P.s. just to let you know, we are dog friendly company so you may see our 4‑legged friends in the offices – feel free to bring yours! Rest assured though, we've taken lots of precautions for those who have allergies.
We use AI to help us assess applications fairly and objectively. We’re totally fine with you using AI as a tool to help prepare too. That said, when we get to the interview and assessment stage, we’re really interested in hearing your unique perspective and real‑world stories. That’s the stuff we can’t get from a bot or a prompt!
Client Onboarding Lead employer: 慨正橡扯
At Octopus Electric Vehicles, we pride ourselves on being an exceptional employer, fostering a vibrant and inclusive work culture in London. Our commitment to employee growth is evident through our focus on continuous improvement, autonomy in project management, and a supportive environment that encourages collaboration and innovation. With competitive benefits, recognition as one of the best companies to work for, and a dog-friendly office, we ensure that our team members thrive both personally and professionally while contributing to a greener future.
StudySmarter Expert Advice🤫
We think this is how you could land Client Onboarding Lead
✨Tip Number 1
Get to know the company inside out! Research their values, culture, and recent projects. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral, which is always a bonus!
✨Tip Number 3
Prepare for those interviews by practising common questions and scenarios related to client onboarding and project management. Use the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your skills.
✨Tip Number 4
Don’t forget to follow up after your interviews! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. Plus, it’s a great chance to reiterate why you’re the perfect fit!
We think you need these skills to ace Client Onboarding Lead
Some tips for your application 🫡
Show Your Passion:Let your enthusiasm for team leadership and customer experience shine through in your application. We want to see that you genuinely care about making a difference in the onboarding journey!
Tailor Your Experience:Make sure to highlight your relevant experience in client onboarding and project management. Use specific examples that demonstrate your ability to lead teams and manage multiple projects effectively.
Data is Key:Since we love data-driven decisions, don’t forget to mention your skills in data analysis. Share how you've used data to improve processes or enhance customer experiences in your previous roles.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for this exciting opportunity with us!
How to prepare for a job interview at 慨正橡扯
✨Know Your Onboarding Process
Familiarise yourself with the client onboarding process specific to the electric vehicle sector. Understand the key stages and challenges involved, so you can discuss how you would lead your team through these effectively.
✨Showcase Your Leadership Style
Prepare to share examples of how you've successfully led teams in the past. Highlight your approach to motivating team members and ensuring they deliver exceptional customer experiences, as this role heavily relies on strong people leadership.
✨Data-Driven Insights
Brush up on your data analysis skills. Be ready to discuss how you’ve used data to improve processes or outcomes in previous roles. This will demonstrate your ability to continuously enhance the onboarding experience based on insights.
✨Engage with Real-World Scenarios
Think of real-world scenarios where you faced challenges in client onboarding or project management. Prepare to discuss these situations during the interview, showcasing your problem-solving skills and how you remain calm under pressure.
