At a Glance
- Tasks: Investigate and manage professional indemnity claims while providing exceptional service.
- Company: Join QBE, a global insurer with a human touch and a collaborative culture.
- Benefits: Enjoy 30 days holiday, flexible working, and comprehensive private medical insurance.
- Other info: Opportunities for career growth and sustainable investing initiatives.
- Why this job: Make a real impact in a dynamic environment focused on innovation and customer care.
- Qualifications: Experience in handling professional negligence claims and strong communication skills required.
The predicted salary is between 35000 - 45000 £ per year.
The purpose of this role is to deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on clinical negligence claims.
We are recruiting for a Claims Adjuster within the FSM claims team handling professional indemnity claims. You will investigate, manage and resolve more complex claims accurately and pro-actively, and within SLAs and agreed authorities.
The Opportunity
Reporting to Claims Team Leader, you will deliver exceptional claims services by determining policy coverage, investigating, evaluating, and negotiating assigned cases, as well as providing timely and accurate support for high complexity claims management with a particular focus on professional indemnity claims.
Your new role
- Investigate, manage, and resolve professional indemnity claims efficiently and in a timely manner.
- Ensure adherence to SLAs and authority limits while managing claims.
- Support the implementation of the Claims strategy to enable delivery of overall business targets.
- Identify and investigate coverage issues to ensure that the company’s liability is in line with its contractual commitments.
- Reserve accurately to ensure that the Company’s liability is always clear.
- Ensure that messages, advice, and correspondence are responded to pro-actively and within agreed timeframes to provide a professional service to brokers and clients.
- Proactively manage estimates and billings calculated by client’s service providers and brokers, resolving any discrepancies.
- Regular interactions with key stakeholders including our customers, brokers and internal partners.
- Manage disputed claims and other material claims issues in order to resolve and settle claims on an economic basis.
About you
- Experience of handling professional negligence claims is preferred.
- Current knowledge of compliance, regulatory and statutory requirements.
- Proven experience dealing with policy coverage.
- Organisational, investigative, analytical and negotiation skills.
- Ability to make balanced and impartial judgements.
- Excellent communication and presentation skills.
- Relationship management skills.
- Able to use MS Office applications and strong IT skills.
Benefits
- 30 days holiday a year with the option to buy up to 2 additional days.
- Flexible working – balancing work and life is important, so our flexible working opportunities are open to all; this can include part-time, job share and compressed hours.
- Pension – you are automatically enrolled into the QBE pension plan, which entitles you to receive employer contributions of 10% of your basic salary.
- Private medical insurance – we fund fully comprehensive private medical cover for you and all the family.
- Family friendly policies – we offer 26 weeks leave at full pay regardless of gender identity, sexual orientation or how you become a parent.
- Short term remote work abroad – you can request up to 20 days per year to work remotely from certain locations abroad.
- Sustainable investing – we believe sustainable integration is important for long term financial, environmental, and social outcomes.
- Cycle‑to‑Work – benefit from regular exercise whilst making your commute greener and cheaper, select bike and/or accessories up to the value of £5,000.
Awards
Winner – Reinsurer of the Year – QBE Re; Winner – ESG, Diversity, Equity and Inclusion Initiative of the Year. Insurance Post British Insurance Awards 2023: QBE rated as a 5‑Star Employee.
How to Apply
If you’re looking for a career that combines your expertise and your empathy, click Apply today.
Skills
- Case Management
- Claims Administration
- Claims Settlement
- Collaboration Tools
- Communication
- Critical Thinking
- Customer Service
- Data Privacy
- Insurance Policies
- Intentional collaboration
- Managing performance
- Negotiation
- Problem Solving
- Risk Assessments
- Sound Judgment
Equal Employment Opportunity
QBE is an equal opportunity employer and is required to comply with equal employment opportunity legislation in each jurisdiction it operates.
Claims Adjuster employer: 慨正橡扯
At QBE, we pride ourselves on being an exceptional employer, offering a supportive and inclusive work culture that values your contributions. With flexible working options, generous holiday allowances, and comprehensive benefits including private medical insurance and a robust pension plan, we empower our employees to thrive both personally and professionally. Join us in Leeds as a Claims Adjuster and be part of a team that is passionate about making a positive impact while enjoying opportunities for growth and development in a dynamic international environment.
StudySmarter Expert Advice🤫
We think this is how you could land Claims Adjuster
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and the role. Understand their values and how you can contribute to their mission. This will help you stand out and show that you're genuinely interested in being part of the team.
✨Tip Number 3
Practice your negotiation skills! When it comes to discussing salary or benefits, be ready to advocate for yourself. Know your worth and don’t be afraid to ask for what you deserve.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are proactive about joining our team. Don’t miss out on the chance to make an impact with us!
We think you need these skills to ace Claims Adjuster
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Claims Adjuster role. Highlight your experience with professional indemnity claims and any relevant skills that match the job description. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about claims management and how your background makes you a perfect fit for QBE. Remember, we love a personal touch, so let your personality come through!
Showcase Your Skills:In your application, don’t forget to showcase your organisational, investigative, and negotiation skills. These are key for the role, and we want to see examples of how you've used them in past experiences. Be specific and give us the details!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it gives you a chance to explore more about us and what we stand for at QBE!
How to prepare for a job interview at 慨正橡扯
✨Know Your Claims Inside Out
Before the interview, brush up on your knowledge of professional indemnity claims and the specific policies QBE handles. Be ready to discuss how you would approach investigating and resolving complex claims, as this will show your understanding of the role.
✨Showcase Your Communication Skills
Since the role involves regular interactions with customers, brokers, and internal partners, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially in challenging situations.
✨Demonstrate Analytical Thinking
Be prepared to discuss your investigative and analytical skills. Think of scenarios where you've had to evaluate policy coverage or resolve discrepancies. Highlight your ability to make balanced judgments based on the information available.
✨Ask Insightful Questions
At the end of the interview, ask questions that show your interest in QBE's claims strategy and how you can contribute to their goals. This not only demonstrates your enthusiasm but also helps you gauge if the company aligns with your career aspirations.
