At a Glance
- Tasks: Lead deployment of innovative software solutions in real-world environments and troubleshoot complex issues.
- Company: Join a cutting-edge Cyber Security team focused on impactful software development.
- Benefits: Enjoy competitive salary, health perks, generous holiday, and career growth opportunities.
- Other info: Dynamic work culture with regular events, training, and a focus on employee well-being.
- Why this job: Make a difference by bridging tech and field operations in mission-critical projects.
- Qualifications: Experience in technical support or field engineering with strong problem-solving skills.
The predicted salary is between 40000 - 50000 £ per year.
Our Capability Development team develops bespoke software for our clients in the Cyber Security domain. We may be building assured software that prioritises engineering rigour and reliability, rapid cyber solutions that stitch together tooling for high-impact results, or blended operational systems that address real-world challenges in the field. Common to all is commitment to technically led decisions, to meaningful technical challenge, and to engaging career paths where your work makes it off the shelf and into the hands of our customers. All of our roles demand strong technical expertise, meticulous attention to detail, and a commitment to delivering robust, dependable solutions that our clients can rely on when it matters most.
While our core engineers build these tools, our Field Engineers ensure they actually succeed where it matters most: in the hands of our customers. We are looking for a technically driven professional who thrives on the challenge of getting products over the line and into live environments. You will be the critical link between our development environments and the field, bridging the gap between rapid prototyping and long-term operational stability. If you have a passion for real-world problem solving and want to drive the success of mission-critical software through its entire lifecycle, this role is for you. We are keen to hire candidates with existing SC clearance.
What you'll do:
- Leading the deployment and implementation of both rapid prototypes and fully assured products in live operational environments.
- Serving as the primary technical liaison between field users/customers and our larger engineering teams to ensure seamless communication.
- Troubleshooting complex software and system issues on-site, providing tailored resolution to maintain mission continuity.
- Driving long-term product success by gathering critical user feedback and translating it into actionable requirements for our development teams.
- Managing the post-delivery lifecycle of products, ensuring that updates, patches, and new capabilities are successfully integrated into existing systems.
- Acting as a technical advocate in the field to ensure our solutions meet both rigorous engineering standards and practical operational needs.
Desirable Skills
- Proven experience in technical support, field engineering, or systems integration within high-stakes environments.
- A strong understanding of the software development lifecycle (SDLC) and how post-delivery feedback drives product evolution.
- Ability to communicate effectively with both non-technical end-users and highly specialized software engineers.
- Hands-on experience troubleshooting varied software architectures, such as embedded systems or mobile operating systems.
- A proactive approach to problem-solving with the ability to work autonomously under limited guidelines in unpredictable field conditions.
- Familiarity with continuous integration and automated testing processes, enabling you to validate fixes before they reach the customer.
This vacancy is for experienced engineers and will require skills and experience in several of the areas listed.
Work Benefits
- Promotions are based on technical excellence and reviewed regularly.
- 25 days holiday per year (with bank holidays on top), option to buy up to 5 days per year.
- Level up with an extra day of holiday per year, up to an extra 5 days, starting from 2 years' service.
- We offer financial support to cover HMRC allowable costs of relocating if you’re moving to the area.
- Training and development opportunities to support your career aspirations.
- O’Reilly books subscription which provides access to huge range of technical books.
- Regular events including internal technical conferences, company socials and pizza-fuelled lunchtime seminars.
- Free seasonal fruit, tea, coffee, milk, squash and hot chocolate.
Health Benefits
- Private medical including access to Private online GP, and a helpline to speak with various healthcare professionals.
- Physiotherapists, osteopaths or chiropractors for muscle, bone, and joint pain.
- Mental health - counselling, and specialist consultations and treatment with psychologists and cognitive behavioural therapists.
- Annual Health assessment.
Financial Benefits
- A company bonus scheme so that everybody is rewarded for company success. This is an annual award that is based on the company hitting its targeted forecast. We have achieved this every year to date.
- 8% company contribution to pension with no minimum requirement for employee contribution.
- Death in Service cover of 4x base salary.
Lifestyle Benefits
- Enhanced maternity/paternity/adoption leave: 12 weeks maternity leave at full pay as soon as you join, further enhanced to 20 weeks full pay from 2 years’ service.
- 2 weeks paternity leave at full pay as soon as you join, further enhanced to 4 weeks full pay from 2 years’ service.
- Enhanced cycle-to-work scheme including the ability to purchase a bike over £1,000 (e-bikes, specialist cycles and trikes allowed).
Operational Field Engineer in Cheltenham employer: 慨正橡扯
As an Operational Field Engineer with our Capability Development team, you will join a dynamic work culture that prioritises technical excellence and innovation in the Cyber Security domain. We offer a wealth of benefits including generous holiday allowances, comprehensive health support, and a commitment to your professional growth through training opportunities and regular promotions based on merit. Located in a vibrant area, our company fosters a collaborative environment where your contributions directly impact mission-critical software solutions, making it an exceptional place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Operational Field Engineer in Cheltenham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the Cyber Security field. Attend industry events, join relevant online forums, and don’t be shy about reaching out on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! When you get the chance to meet potential employers, whether at a job fair or a casual coffee chat, bring along examples of your work. A portfolio showcasing your technical expertise and problem-solving abilities can really set you apart from the crowd.
✨Tip Number 3
Be proactive! If you see a company you’re keen on, don’t wait for them to post a job. Reach out directly through our website and express your interest. Tailor your message to highlight how your skills align with their needs, especially in operational environments.
✨Tip Number 4
Prepare for the unexpected! Field engineering can be unpredictable, so practice your troubleshooting skills. Think of real-world scenarios where you had to solve complex issues on the spot. Being able to share these experiences in interviews will show you’re ready for the challenges ahead.
We think you need these skills to ace Operational Field Engineer in Cheltenham
Some tips for your application 🫡
Show Your Technical Skills:Make sure to highlight your technical expertise in your application. We want to see how your experience aligns with the role of an Operational Field Engineer, especially in high-stakes environments. Don’t hold back on showcasing your problem-solving skills!
Tailor Your Application:Take a moment to customise your application for us. Use the job description as a guide and reflect on how your past experiences relate to the responsibilities we’ve outlined. This shows us you’re genuinely interested in the role and understand what we’re looking for.
Be Clear and Concise:When writing your application, clarity is key! We appreciate well-structured responses that get straight to the point. Avoid jargon unless it’s relevant, and make sure your passion for real-world problem solving shines through.
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Inside Out
As an Operational Field Engineer, you'll need to demonstrate a solid understanding of the software development lifecycle and troubleshooting techniques. Brush up on your knowledge of various software architectures and be ready to discuss how you've tackled complex issues in the past.
✨Communicate Like a Pro
You'll be the bridge between technical teams and end-users, so practice explaining technical concepts in simple terms. Prepare examples of how you've effectively communicated with both non-technical users and specialised engineers to ensure everyone is on the same page.
✨Showcase Your Problem-Solving Skills
Be ready to share specific instances where you've solved real-world problems in high-stakes environments. Highlight your proactive approach and ability to work autonomously, especially under unpredictable conditions, as this will resonate well with the interviewers.
✨Gather Feedback and Adapt
Discuss your experience in managing post-delivery lifecycles and how you've used user feedback to drive product improvements. This shows that you understand the importance of continuous integration and can advocate for the needs of users while ensuring engineering standards are met.
