At a Glance
- Tasks: Lead impactful change in operations and technology at Heathrow Airport.
- Company: Join Heathrow, a leader in sustainable aviation and passenger experience.
- Benefits: Competitive salary, dynamic work environment, and opportunities for professional growth.
- Other info: Collaborative culture with a focus on innovation and operational excellence.
- Why this job: Be part of a team transforming travel for millions while promoting sustainability.
- Qualifications: Experience in business change and strong communication skills required.
The predicted salary is between 60000 - 75000 £ per year.
Together, we’re working to welcome millions more passengers, while ensuring aviation can continue to be a force for good by leading global efforts in sustainability. At Heathrow, you can be part of this – providing solutions that make every journey better for millions each year. That means ensuring we meet the changing needs of the passengers, colleagues and partners who use our airport to work, travel, trade, shop, eat, explore and connect.
Our Solutions team covers project management, process improvement, business change, technology, cyber defence, masterplanning, infrastructure and procurement. It brings together people with the skills to deliver prestigious and often large‑scale projects, from transforming terminals to making big reductions in our carbon emissions.
This role supports Heathrow to deliver practical change across people, process and technology. Working within the Process, Change and Readiness team, you will shape and deliver change activity that helps Heathrow operate smoothly and meet its future needs. The role focuses on turning plans into workable outcomes, ensuring change is understood, embedded and delivering benefit across the airport environment.
Your role will involve:
- Delivering business change activity that supports operational, process and technology improvements.
- Coordinating change delivery across multiple teams, partners and suppliers.
- Supporting the integration of new solutions into day‑to‑day operations.
- Identifying causes of operational issues and helping design practical improvements.
- Tracking progress, outcomes and benefits using clear and accessible reporting.
These skills are essential:
- Experience supporting or delivering business change within projects or programmes.
- Ability to plan, track and organise work across multiple activities.
- Clear communication skills, with experience working across varied stakeholder groups.
- Ability to use data and information to inform decisions and improvements.
- Experience working with cross‑functional or virtual teams.
- Flexible approach to changing priorities and business needs.
Desirable:
- Experience in business change or project delivery approaches (for example Prosci or APM).
- Understanding of passenger or operational environments.
Change Lead for Operations & Technology Delivery employer: 慨正橡扯
Heathrow Airport is an exceptional employer, offering a dynamic work environment where innovation meets sustainability. As a Change Lead for Operations & Technology Delivery, you will be part of a collaborative team dedicated to enhancing passenger experiences while driving significant operational improvements. With a strong focus on employee growth and development, Heathrow provides ample opportunities for professional advancement, all within the vibrant and diverse setting of London.
StudySmarter Expert Advice🤫
We think this is how you could land Change Lead for Operations & Technology Delivery
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those at Heathrow or similar companies. Attend events, join online forums, and don’t be shy about asking for informational interviews – it’s all about making connections that could lead to your next opportunity.
✨Tip Number 2
Showcase your skills! When you get the chance to chat with potential employers, highlight your experience in business change and project delivery. Use specific examples from your past roles to demonstrate how you’ve successfully managed change and improved processes.
✨Tip Number 3
Be proactive! If you see a job that fits your skills, apply through our website. Don’t wait for the perfect moment; take the initiative to express your interest and show how you can contribute to making every journey better at Heathrow.
✨Tip Number 4
Prepare for interviews by understanding Heathrow’s mission and values. Be ready to discuss how your background aligns with their goals, especially around sustainability and operational improvements. Tailor your responses to reflect their focus on delivering practical change.
We think you need these skills to ace Change Lead for Operations & Technology Delivery
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter to highlight your experience in business change and project delivery. We want to see how your skills align with the role of Change Lead, so don’t hold back on showcasing relevant achievements!
Showcase Your Communication Skills:Since clear communication is key for this role, use your application to demonstrate how you've effectively worked with diverse stakeholders in the past. We love seeing examples of how you’ve navigated complex conversations or facilitated collaboration.
Highlight Your Flexibility:The ability to adapt to changing priorities is essential. In your application, share instances where you successfully managed shifting demands or unexpected challenges. This will show us that you can thrive in a dynamic environment like Heathrow.
Apply Through Our Website:We encourage you to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Change Management Frameworks
Familiarise yourself with change management methodologies like Prosci or APM. Be ready to discuss how you've applied these frameworks in past projects, as this will show your understanding of structured approaches to business change.
✨Showcase Your Communication Skills
Prepare examples that highlight your ability to communicate effectively with diverse stakeholders. Think about times when you’ve had to explain complex changes to non-technical teams or manage expectations across different departments.
✨Demonstrate Your Problem-Solving Ability
Be ready to discuss specific operational issues you've identified in previous roles and the practical improvements you implemented. Use the STAR method (Situation, Task, Action, Result) to structure your answers and make them impactful.
✨Emphasise Flexibility and Adaptability
Heathrow is all about adapting to changing needs. Prepare to share instances where you successfully navigated shifting priorities or unexpected challenges in your projects, showcasing your ability to remain calm and effective under pressure.
