At a Glance
- Tasks: Lead a dynamic team in managing Cash & Card Operations and resolving payment queries.
- Company: Join a diverse and inclusive company that values your unique talents.
- Benefits: Competitive salary, career growth opportunities, and a supportive work environment.
- Other info: Foster a culture of continuous improvement and employee engagement.
- Why this job: Make a real impact by enhancing customer experience and driving operational efficiency.
- Qualifications: Experience in team management and expertise in UK and European payment systems.
The predicted salary is between 80000 - 100000 £ per year.
Are you looking for a leadership role within Cash & Card Operations? As a Cash & Cards Operations Lead - Vice President you will be responsible for Cash & Card Operations which is a team that oversees accurate and timely processing and resolution of all payment related enquiries. The scope of work of the team includes working on escalated customer queries received through the Contact Centre and working with product development squads to identify / elevate any potential bugs/defects from investigations and assist with resolution.
Key Responsibilities
- Manage a team of 18-20 members with 4-6 direct reports.
- Provide direction and guidance to the managers on process queries resolution in accordance with local, state, and federal guidelines.
- Work / monitor all escalations on cases and work towards resolution.
- Liaise with business partners/key stakeholders to identify / elevate / resolve process issues / outages.
- Complete ownership of process deliverables and ensure the team meets timeliness & accuracy SLAs.
- Guide team’s focus on customer experience and work towards reducing negative customer impacts.
- Identify methods to increase Straight Through Processing (STP) by reduction of manual touch points.
- Conduct periodic capacity planning exercises with the team, taking into account current volume trends.
- Coordinate application / system updates/releases. Identify / Escalate outages/issues.
- Engage in multiple projects concurrently, working with project managers and other analysts to ensure overall project goals and timelines are met.
- Liaise with key stakeholders and subject matter experts including Compliance, Risk, Controls, Finance, Investment Bank, Treasury Services, Consumer Bank, Product, Technology, Legal and Internal Audit for various business and functional tasks.
- Work on cost rationalization measures and efficiency opportunities that can help the group meet its financial commitments.
- Foster an environment where Risk/Control issues are escalated and trends are anticipated and identified; partner with Risk and Controls teams to ensure all risks are identified and mitigated timely.
- Maintain & take ownership of the BCP Plans, including periodic testing.
- Consistently lead by example & effectively coach employees in a positive manner for improved results.
- Foster continuous improvement culture within the team.
- Create retention strategies, employee engagement methods and early warning systems.
- Develop succession planning within the team at all levels.
- Consistently lead by example & Chase values.
Required Qualifications, Capabilities, and Skills
- Relevant experience in managing a team and people management.
- Subject matter expert on UK and European payment systems.
- Strong knowledge of product development and product life cycle.
- Excellent Communication (verbal & written) and Inter-Personal skills.
- Attention to detail and analytical skills.
- Time management skills and multitasking ability.
- Self-motivated and able to motivate the team.
- Customer centric approach.
Cash & Card Operations Lead - Vice President employer: 慨正橡扯
As a leading employer in the financial services sector, we pride ourselves on fostering a dynamic and inclusive work culture that prioritises employee growth and development. Our Cash & Card Operations team, based in a vibrant location, offers unique opportunities for leadership and innovation, with a strong focus on customer experience and operational excellence. We are committed to providing our employees with comprehensive benefits, continuous improvement initiatives, and a supportive environment that encourages collaboration and career advancement.
StudySmarter Expert Advice🤫
We think this is how you could land Cash & Card Operations Lead - Vice President
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a leadership role. A personal recommendation can go a long way in landing that interview.
✨Tip Number 2
Prepare for those interviews by researching the company inside out. Understand their values, recent projects, and challenges they face in Cash & Card Operations. This will help you tailor your responses and show you're genuinely interested.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or mentors to refine your answers and boost your confidence. Focus on showcasing your leadership skills and how you can drive team performance.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search!
We think you need these skills to ace Cash & Card Operations Lead - Vice President
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Cash & Card Operations Lead. Highlight your experience in managing teams and your expertise in payment systems. We want to see how your skills align with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention any relevant projects or achievements that showcase your leadership skills.
Showcase Your Communication Skills:Since excellent communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t forget to proofread for any typos or errors. We love attention to detail!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and keep track of it. Plus, you’ll get to explore more about our company culture while you’re at it!
How to prepare for a job interview at 慨正橡扯
✨Know Your Numbers
As a Cash & Card Operations Lead, you'll need to demonstrate your understanding of payment systems. Brush up on UK and European payment processes, and be ready to discuss how you've managed teams in similar environments. Use specific examples to showcase your expertise.
✨Showcase Leadership Skills
This role involves managing a sizeable team, so highlight your leadership experience. Prepare to discuss how you've motivated teams, resolved conflicts, and improved performance. Think of concrete examples where you led by example and fostered a positive work culture.
✨Be Customer-Centric
Since the role focuses on customer experience, be prepared to talk about how you've handled escalated customer queries in the past. Share stories that illustrate your commitment to improving customer satisfaction and reducing negative impacts.
✨Prepare for Process Improvement Discussions
The job requires identifying efficiency opportunities, so come equipped with ideas. Think about methods you've implemented to streamline processes or reduce manual touch points. Be ready to discuss how these changes positively impacted your previous teams.
