At a Glance
- Tasks: Provide IT support, troubleshoot issues, and improve processes for a smooth tech experience.
- Company: Join Redgate, a collaborative tech company focused on trust and innovation.
- Benefits: Enjoy a competitive salary, hybrid work, wellness allowance, and career development opportunities.
- Other info: Be part of a diverse team that values your ideas and fosters growth.
- Why this job: Make a real impact by solving tech challenges and enhancing user experiences.
- Qualifications: Experience in IT support with strong problem-solving skills and Microsoft environment knowledge.
At a glance
- Location: Cambridge
- In-office expectation: 3 days per week
- Employment type: Permanent
- Salary: £35,000-£40,000
Why this role exists
Redgate’s people rely on technology that just works and this role is central to making that happen. As our Service Desk Engineer, you’ll be the first point of contact for IT support across the business, keeping things running smoothly and making sure everyone can do their best work. It’s a role with real ownership: you’ll resolve issues, spot patterns, improve processes, and contribute to wider infrastructure projects. If you care about delivering excellent support and want to grow your technical skills in a thoughtful, collaborative environment, this is a great fit.
About Redgate
Redgate brings together people who want to do their best work in an environment built on trust, accountability, and collaboration. We build solutions that help data professionals securely manage the data and databases that their organisations depend on, a space that’s only becoming more critical as systems scale, data regulations increase, and AI adoption accelerates.
Why join our engineering team?
- Real technical variety - New starter onboarding, hardware deployment, infrastructure troubleshooting, service automation, and project work - you're doing actual technical work, not just processing tickets.
- A team that listens to you - Work in a focused team where your ideas for improvement are actively sought, and there's space to develop real technical depth.
About the role
This is a hands‑on technical support role with variety, impact, and room to grow. You’ll own 1st and 2nd line support for internal users, logging, triaging, and resolving issues across devices, applications, and infrastructure. But it’s more than a ticket queue: you’ll identify trends, contribute to IT projects, and help shape how support is delivered at Redgate.
- First point of contact for IT issues across the business, with a focus on first‑touch resolution
- Troubleshooting and resolving issues across Microsoft 365, Intune/Autopilot, Entra ID, networking, and AV equipment
- Identifying recurring themes and proposing process improvements to the Technical Operations team
- Contributing to infrastructure projects and new starter onboarding
- Maintaining accurate asset records and support documentation
What makes you a great fit
- Experience in a similar IT support role, with strong analytical and problem‑solving skills
- Confident supporting Microsoft environments including M365, Intune/Autopilot, Entra ID, and Active Directory
- Familiarity with an ITSM platform such as Halo, Zendesk, or similar
- Clear communicator who can explain technical concepts to non‑technical colleagues
- Someone who takes initiative, spots opportunities to improve, and follows through
What we offer
- Salary range: £35,000-£40,000
- Hybrid working, home and Cambridge office
- Monthly wellbeing allowance and generous paid time off
- Genuine investment in learning, development, and career progression
- Private health insurance
- Full benefits details available on our website
Belonging at Redgate
We believe that people do their best work in an environment built on respect, fairness, and trust and that diverse perspectives lead to better outcomes. Redgate is an equal opportunity employer, and we make hiring decisions based on skill, potential, and alignment with our values. You can read more about how we approach belonging and inclusion at Redgate on our Belonging at Redgate page.
Service Desk Engineer in Cambridge employer: 慨正橡扯
Redgate is an exceptional employer that fosters a collaborative and supportive work culture, where employees are encouraged to take ownership of their roles and contribute to meaningful projects. With a strong focus on professional development, hybrid working options, and a commitment to employee wellbeing, Redgate provides a dynamic environment for Service Desk Engineers to grow their technical skills while making a real impact within the organisation. Located in Cambridge, this role offers the unique advantage of being part of a forward-thinking company that values diverse perspectives and prioritises trust and accountability.
StudySmarter Expert Advice🤫
We think this is how you could land Service Desk Engineer in Cambridge
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what 慨正橡扯 values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges 慨正橡扯 might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
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Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at 慨正橡扯!
✨Direct Apply to 慨正橡扯
Let's not forget to apply directly through the 慨正橡扯 website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Service Desk Engineer in Cambridge
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at 慨正橡扯.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at 慨正橡扯. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at 慨正橡扯
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
