At a Glance
- Tasks: Provide on-site support, troubleshoot issues, and ensure customer satisfaction.
- Company: Join DXC Technology, a leader in IT services with a commitment to diversity.
- Benefits: Inclusive environment, career growth opportunities, and support for all backgrounds.
- Other info: Opportunity for travel and hands-on experience in a dynamic tech environment.
- Why this job: Make a real difference by helping customers optimise their IT systems.
- Qualifications: Experience with hardware, software, and customer support required.
The predicted salary is between 30000 - 40000 £ per year.
DXC Technology is committed to building diverse, inclusive teams. We welcome applications from all backgrounds and particularly encourage interest from women, underrepresented groups, and neurodivergent candidates. We offer reasonable adjustments throughout the hiring process and are dedicated to creating a supportive, accessible environment for everyone.
Location: Frimley with occasional travel to Guildford
Security Clearance: Candidates are required to be eligible for SC clearance and be a sole UK national.
At DXC Technology, we deliver essential IT services that help our customers modernise systems, optimise data architectures, and ensure security and scalability across public and private sector organisations. We are looking for a Site Support Engineer to provide on-site field support to customers including installation, servicing, and repairing of systems and equipment.
Key Responsibilities- Provide first-line technical support by resolving customer queries, diagnosing faults, and escalating complex issues to the appropriate teams.
- Act as the primary customer liaison and central point of contact for administrative and technical matters, ensuring regular communication and status updates.
- Deliver on-site field support, including installation, maintenance, repair, and break-fix activities for managed devices, systems, and equipment.
- Perform system analysis, troubleshooting, and reporting to identify trends, recurring issues, and opportunities for improvement.
- Assist with system design, process flows, discrete modelling, and the development or enhancement of technical solutions and programs.
- Collaborate with customer engineering teams to gather requirements, assess design changes, and support overall solution delivery.
- Conduct security audits of network-connected devices, including scanning, compliance checks, risk identification, and reporting.
- Manage IT assets, stock, and loan equipment throughout their lifecycle, ensuring adherence to inventory and asset management procedures.
- Experience working with the company's hardware, software and equipment products.
- Experience working with customer technology and support requirements.
- Experience working with process and/or system design concepts.
- Experience working with appropriate programming languages, operating systems and software.
- Experience working with engineering principles and practices.
- Basic Network Knowledge (Patching, tracing switch information etc.).
- Service Now Ticketing System Experience.
Site Support Engineer in Camberley employer: 慨正橡扯
At DXC Technology, we pride ourselves on fostering a diverse and inclusive work environment where every employee is valued and supported. As a Site Support Engineer in Frimley, you will benefit from a collaborative culture that encourages professional growth through continuous learning and development opportunities. With a commitment to accessibility and reasonable adjustments, we ensure that all team members can thrive while delivering essential IT services that make a meaningful impact across various sectors.
