At a Glance
- Tasks: Lead a dynamic support team to enhance client experiences and drive service excellence.
- Company: Join Verisk, a global leader in data and analytics for the insurance industry.
- Benefits: Competitive salary, career development opportunities, and a supportive work environment.
- Other info: Fast-paced environment with opportunities for growth and innovation.
- Why this job: Make a real impact on client satisfaction and shape the future of insurance solutions.
- Qualifications: Experience in customer-facing software support and strong leadership skills required.
The predicted salary is between 50000 - 65000 £ per year.
At Verisk, we help the world see new possibilities. As a global leader in data, analytics, and technology, we support the insurance industry with insights that drive better decisions, stronger performance, and long-term resilience. Within Verisk, Specialty Business Solutions brings together deep insurance expertise and powerful software platforms. This business unit has built a strong reputation for delivering specialist solutions across insurance and reinsurance markets. Backed by Verisk’s scale and investment, we continue to expand our capabilities and strengthen our long-standing client relationships. This role offers the opportunity to shape how clients experience our products at a critical stage of their journey.
The role involves leading the support function responsible for delivering a reliable, high-quality service to our global clients. You will play a central role in the post-implementation experience, ensuring that support services are responsive, well-managed, and continuously improving. You will work closely with clients, internal teams, and leadership to strengthen service delivery, improve processes, and develop a team that consistently performs at a high level. This is a role with real ownership, where your decisions and leadership will directly influence client satisfaction and long-term success.
Responsibilities:
- Leading the day-to-day operation of the support function, ensuring consistent and high-quality service delivery
- Acting as the escalation point for client issues, resolving complex challenges with confidence and urgency
- Driving continuous improvement across support processes, tools, and ways of working
- Ensuring service level agreements are met and performance is actively tracked and managed
- Building strong relationships with clients through regular service reviews and ongoing engagement
- Managing team capacity, recruitment, and resource planning to meet demand
- Coaching and developing team members through clear objectives, structured feedback, and career planning
- Creating a motivated team with strong accountability, capability, and performance standards
- Supporting smooth transition from project delivery into live service, including go-live and hypercare phases
- Providing structured service reporting to internal stakeholders and clients
- Managing support-related projects, including chargeable work and out-of-hours support where required
- Partnering with product and technical teams to support product improvements and strategic initiatives
- Ensuring processes are documented, knowledge is captured, and best practices are followed consistently
- Managing operational and security risks within the team and maintaining compliance with corporate standards
- Keeping client outcomes at the center of all support activity
Qualifications:
- Strong experience in a customer-facing software support environment, including leadership responsibility
- Proven ability to manage and develop teams in a fast-paced, high-pressure environment
- Experience working with demanding or high-profile clients
- Excellent communication skills, including presenting to a range of audiences
- Strong problem-solving skills with a practical and considered approach
- Comfortable working with complex software products and technical environments
- Strong SQL skills and familiarity with Microsoft SQL Server tools
- Ability to prioritize and resolve issues within defined service levels
- A leadership approach that motivates, supports, and develops individuals
- Understanding of ITIL principles and service management practices
Business Support Manager employer: 慨正橡扯
At Verisk, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As a Business Support Manager, you will have the opportunity to lead a dedicated team in a supportive environment, with access to ongoing professional development and career growth. Our commitment to employee well-being is reflected in our comprehensive benefits package and the chance to make a meaningful impact in the insurance industry from our vibrant location.
StudySmarter Expert Advice🤫
We think this is how you could land Business Support Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry, attend events, and engage on platforms like LinkedIn. We all know that sometimes it’s not just what you know, but who you know that can help you land that Business Support Manager role.
✨Tip Number 2
Prepare for interviews by researching Verisk and understanding their products and services. We want you to show up with insights about how you can enhance client experiences and improve support processes. Tailor your answers to reflect their values and mission!
✨Tip Number 3
Practice your problem-solving skills! Be ready to tackle hypothetical scenarios during interviews. We suggest you think through how you would handle complex client issues or improve service delivery, as this will showcase your leadership abilities.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who can contribute to our mission of delivering high-quality service to clients.
We think you need these skills to ace Business Support Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Business Support Manager. Highlight your experience in customer-facing software support and any leadership roles you've held. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about this role and how you can contribute to our team. Be sure to mention your problem-solving skills and experience with high-profile clients.
Showcase Your Communication Skills:Since this role involves working closely with clients and internal teams, it's crucial to demonstrate your excellent communication skills. Whether it's in your CV or cover letter, let us know how you've effectively communicated in past roles.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you understand the ins and outs of the role. Familiarise yourself with Verisk's products and services, especially how they relate to the insurance industry. This will help you answer questions confidently and show that you're genuinely interested in the company.
✨Showcase Your Leadership Skills
As a Business Support Manager, you'll need to demonstrate your ability to lead a team effectively. Prepare examples of how you've managed teams in the past, particularly in high-pressure situations. Highlight your coaching and development strategies to show you can motivate and uplift your team.
✨Problem-Solving is Key
Be ready to discuss specific challenges you've faced in previous roles and how you resolved them. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will showcase your problem-solving skills and practical approach, which are crucial for this position.
✨Engage with Questions
Prepare thoughtful questions to ask your interviewers about the role and the company. This not only shows your interest but also gives you insight into their expectations. Ask about their current challenges in support services or how they measure client satisfaction to demonstrate your proactive mindset.
