Windows OS Product Owner in Bristol

As a Global Service Owner for distributed managed OS, your main objective is to protect all service-oriented non-technical processes for end-to-end IT Product Management.

Responsibilities and context:

• Manage all technical and architectural platforms and processes within a formal ITIL Enterprise Foundation framework (ITSM) and Global Enterprise Product (Windows Server).
• Focus on QoS, product evolution, design and automation (including AI technologies) for distributed managed OS product teams (Windows Server).
• Act as governance, escalation and coordinating instance to reduce MTTR, MTTA, MTTF, MTBF scenarios within the product (increase product efficiency and outlook).
• Oversee KPIs, SLAs, OLAs for the product team and establish a pro-active communication and sharing environment to optimize and support new trends like AI-Ops, shift-left activities, proactive incident avoidance and automation capabilities for operations.
• Manage the Global Build – Engineering Squad offering Windows Server solutions to the Global AXA Group.
• Drive global team transformation and team enhancement across all timezones.
• Be the trusted advisor in the product to troubleshoot, support and assist on Windows Server functionality and evolution.

Required experience and skills:

• Senior and advanced experience in managing ITIL/Prosci related enterprise environments (e.g., ADKAR within change management).
• Good understanding of state-of-the-art enterprise IT environments, especially Managed OS and Managed Databases (distributed server environments including Linux, Windows, Oracle, SQL).
• Good knowledge of current and legacy operating systems and databases.
• Deep understanding of QoS frameworks and how to manage and optimize QoS concepts.
• Advanced knowledge of ITIL V3 / V4 service delivery processes.
• Specific experience with ITSM processes such as Incident, Problem, and Change (IPC).
• Interest in future-oriented cloud solutions and platforms like Amazon AWS, Microsoft Azure, or private data center technologies.
• Base or advanced experience in Power BI development.
• Management of enterprise environments following ITIL/Prosci frameworks.
• Knowledge of enterprise IT infrastructure (Operating Systems, Databases, Cloud Platforms).
• Executive-level communication and presentation skills, including handling sensitive client issues.

Soft skills: leadership, autonomous work style, stakeholder management, teamwork, and ability to influence and drive improvements. Proactive and self-organized work approach with good command of English (upper intermediate level).

What you will join:

The division Group Technology Operations (GTO) aims at designing, developing, and operating Global AXA IT products, delivering them to AXA Entities and the AXA Group, at the right level of quality of service and cost and aligned with business-driven priorities.

Team context: You will join the Distributed & Mainframe Global Products department, delivering final products for AXA entities (e.g., POD, Z and ISeries, DC) and transversal components to other product departments (Cloud, Workplace, etc.).

Size and transformation: More than 220 people, working in an agile environment while supporting major transformation programs such as One DataCenter and ATLAS.

What we offer: We bring together the expertise, cultural diversity and creativity of over 8,000 employees worldwide and we’re committed to equal opportunities in all aspects of employment and to promoting Diversity & Inclusion by creating a work environment where all employees are treated with dignity and respect, and where individual differences are valued.