At a Glance
- Tasks: Design and deliver impactful public services while leading a creative team.
- Company: Join Made Tech, a forward-thinking company focused on user-centred design.
- Benefits: Enjoy 30 days holiday, flexible hours, remote work, and wellness support.
- Other info: Be part of a vibrant community with excellent growth opportunities.
- Why this job: Shape the future of public services and influence design standards.
- Qualifications: Expertise in design tools like Figma and experience in mentoring others.
The predicted salary is between 50000 - 65000 £ per year.
They work within a team to design and deliver public services. They do this by influencing the direction, assuring the quality of design delivery within their team and by leading the end-to-end design of a chosen service. They are active members of a healthy user‑centred design (UCD) community and culture at Made Tech.
Key Responsibilities
- Hands‑on design for one product/team
- Acts as the design subject matter expert on a product team, facilitating the design process and communicating design decisions to the team and stakeholders
- Expected to find out potential problems, shape them, and conduct solutions
- Recognises when to ask for further guidance and support
- Work is reviewed with the occasional need for direction or implementation changes
- Contributes to communities of practice, discussing and sharing suggestions, approaches and ideas - including proactively seeking feedback on own work
- Able to develop new and novel approaches to highly complex design challenges, based on fundamental design principles
- An expert practitioner in leading design tools, including but not limited to Figma, the GOV.UK prototyping kit, and Adobe InDesign
- Advocate for the Interaction and Service Design practice internally and externally
- Able to coach and mentor others, and define the interaction and service design standards which others will apply
- Influences the organisation, clients, partners and peers on the contribution of interaction and service design
- Develop a wide breadth of knowledge across the industry or business
- Assure the quality of design delivery within their team
- Introduce good habits for sharing and improving design work
- Take part occasionally in the hiring of designers and researchers
- Help define Made Tech design principles through delivering good public services
- Contribute to a design studio culture at Made Tech and client offices
- Delivery of good public services for users with clients
Competencies
- Client focus
- Drive to deliver
- Learning and mentoring
- Experienced in their profession
- Facilitation
- Thinking through making
Job Benefits
We are always listening to our growing teams and evolving the benefits available to our people. As we scale, as do our benefits and we are scaling quickly. We've recently introduced a flexible benefit platform which includes a Smart Tech scheme, Cycle to work scheme, and an individual benefits allowance which you can invest in a Health care cash plan or Pension plan. We’re also big on connection and have an optional social and wellbeing calendar of events for all employees to join should they choose to.
- 30 days Holiday - we offer 30 days of paid annual leave plus bank holidays
- Flexible Working Hours - we are flexible with what hours you work
- Flexible Parental Leave - we offer flexible parental leave options
- Remote Working - we offer part time remote working for all our staff
- Paid counselling - we offer paid counselling as well as financial and legal advice
Service Design Lead — Public Services in Bristol employer: 慨正橡扯
Made Tech is an exceptional employer for those seeking to make a meaningful impact in public services through design. With a strong focus on user-centred design, employees benefit from a supportive work culture that encourages collaboration, innovation, and professional growth. Our flexible working arrangements, generous holiday allowance, and commitment to employee wellbeing ensure that our team members thrive both personally and professionally.
StudySmarter Expert Advice🤫
We think this is how you could land Service Design Lead — Public Services in Bristol
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your design projects and showcases your problem-solving abilities. Make sure it’s easy to navigate and visually appealing – just like the services you’ll be designing!
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to service design. Think about how you can demonstrate your user-centred design approach and your ability to influence and mentor others.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our team at Made Tech.
We think you need these skills to ace Service Design Lead — Public Services in Bristol
Some tips for your application 🫡
Show Your Design Skills:Make sure to highlight your hands-on design experience in your application. We want to see how you've influenced design processes and delivered quality outcomes in your previous roles.
Be User-Centred:Since we value a user-centred design approach, share examples of how you've engaged with users to shape your design solutions. This will show us that you understand the importance of user feedback in the design process.
Communicate Clearly:Your written application should reflect your ability to communicate design decisions effectively. Use clear language and structure your thoughts well, as this is crucial for collaborating with teams and stakeholders.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at 慨正橡扯
✨Know Your Design Tools
Make sure you're well-versed in the design tools mentioned in the job description, like Figma and Adobe InDesign. Bring examples of your work using these tools to showcase your expertise and how you’ve used them to solve complex design challenges.
✨Showcase Your User-Centred Approach
Prepare to discuss how you've applied user-centred design principles in your previous projects. Be ready to share specific examples where you identified user needs and how you shaped solutions around them. This will demonstrate your alignment with the company’s values.
✨Be Ready to Influence and Advocate
Think about times when you've influenced design decisions or advocated for best practices within a team. Share these experiences during the interview to highlight your ability to lead and mentor others, which is crucial for this role.
✨Engage with the Community
Since the role involves contributing to a design community, come prepared with ideas on how you can foster collaboration and knowledge sharing. Discuss any communities you've been part of and how you’ve contributed to them, showing that you’re proactive about learning and mentoring.
