At a Glance
- Tasks: Support major clients by resolving technical issues and managing network infrastructure.
- Company: Join Gamma, a dynamic team transforming business communication across Europe.
- Benefits: Enjoy 25 days leave, volunteer days, enhanced parental pay, and private medical insurance.
- Other info: Hybrid role with a focus on work-life balance and inclusivity.
- Why this job: Make a real impact in a collaborative environment while growing your tech skills.
- Qualifications: Experience in technical support and knowledge of networking technologies required.
The predicted salary is between 30000 - 40000 £ per year.
A bit about us
At Gamma, we’re a dynamic, forward-thinking team revolutionizing the way businesses connect and communicate. We provide voice, data, and mobile solutions to businesses across the UK, Germany, Spain, and the Benelux region. We’re expanding rapidly to bring digital automation and Gamma-powered services to Enterprise, Public Sector and Small to medium businesses. Our team thrives on collaboration, innovation, and the belief that diverse perspectives make us stronger. Join us, and you’ll have the opportunity to make an impact, grow your career, and be part of a company that celebrates inclusivity and fresh ideas.
What you’ll be doing
The Customer Support Technician will act as the primary technical interface between Gamma and our major strategic customer. Working as part of a customer-dedicated technical service desk for a major high street retail, manufacturing and logistics chain. You will act as the prime customer contact point for all queries, including fault management, escalations, provisioning queries and planned maintenance activities.
What will you be doing day-to-day?
- You will be working closely with internal teams, such as Field Engineering Services, 2nd and 3rd Line engineering and project teams – as well as customers’ own Networks and Major Incident Management teams.
- Your day to day will consist of:
- Proactively monitoring and maintaining a large network infrastructure of Cisco and Meraki devices.
- Resolving incidents and maintaining the incident ServiceNow queue.
- Representing Gamma on Major Incident bridges.
- Implementing network changes and managing supplier planned maintenance activities.
What you’ll need
- An excellent team player with a proactive mindset, with a passion for working together as a team to achieve goals.
- Experience in a technical service desk environment.
- Have a working knowledge of routing and switching technologies.
- Familiarity with technology vendors such as Cisco, Meraki and Juniper.
- Have a friendly and welcoming personality, able to adapt to differing customer groups at ease, taking pride in providing a first-class customer experience at all times.
- Have a good technical understanding and a logical approach to resolving diagnostic issues.
Ideally, you’ll have
- Experience of providing technical customer support for Data technologies.
- Cisco CLI experience and/or certifications, CompTIA N+, experience using ITSM tooling, understanding of networking technologies (IP Addressing, subnetting, DNS, DHCP, etc.) highly desirable.
What do we offer you
- 25 days of annual leave, plus an extra day off for your birthday.
- A volunteer day to support a charity that matters to you.
- Enhanced maternity and paternity pay and childcare vouchers.
- Pension plan with contributions of 4.59% from Gamma.
- Group income protection and life assurance (four times your salary).
- Tax-efficient share save and share incentive plans.
- Private medical insurance through Vitality, which extends to your immediate family.
- An Electric Vehicle scheme through Octopus and a Cycle to Work scheme.
A few things to note
- Unfortunately, we can’t offer visa sponsorship or relocation support for this role.
- This role is hybrid but with 3 days a week on client site in Bradford/Leeds.
- If you feel you could be a good fit for Gamma but do not think that you meet all the requirements, we still encourage you to apply as you could be the person that we are looking for!
Gamma is an equal-opportunity employer. We care about inclusion and believe in having diverse teams where everyone can be their true authentic selves. We value each person and their range of backgrounds and actively encourage people from underrepresented backgrounds to apply. We don’t discriminate based on any protected characteristics e.g., race, colour, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, marital status, disability, or age. We are a family-friendly employer with a culture based on trust, autonomy, and flexibility to help you create a work-life balance and enjoy working here at Gamma.
Customer Support Technician (Newtorking) - Enterprise Markets in Bradford employer: 慨正橡扯
At Gamma, we pride ourselves on being a dynamic and inclusive employer that values collaboration and innovation. Our hybrid work model in Bradford/Leeds allows for a healthy work-life balance, complemented by generous benefits such as enhanced parental leave, volunteer days, and private medical insurance. With a strong focus on employee growth and a supportive culture, we empower our team members to make a meaningful impact while enjoying the stability of a leading European business.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Technician (Newtorking) - Enterprise Markets in Bradford
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at 慨正橡扯. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like 慨正橡扯 before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Support Technician (Newtorking) - Enterprise Markets in Bradford
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to 慨正橡扯:Your cover letter is your chance to shine! Tell us why you want to work at 慨正橡扯 specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at 慨正橡扯!
How to prepare for a job interview at 慨正橡扯
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
