At a Glance
- Tasks: Support case management activities and provide essential administrative assistance in healthcare claims.
- Company: Join Vitality, a company dedicated to health and well-being.
- Benefits: Enjoy bonuses, a generous pension, and award-winning health insurance.
- Other info: Flexible working options and a supportive team environment await you!
- Why this job: Kickstart your career in Private Medical Insurance with full training and growth opportunities.
- Qualifications: Strong communication skills, attention to detail, and basic computer proficiency.
The predicted salary is between 25000 - 30000 £ per year.
- Team – Vitality Care
- Working Pattern -
Hybrid – 2days per week in the Vitality Bournemouth Office. Full time, 35 hours per week.
We are happy to discuss flexible working!
Top 3 skills needed for this role
- Competent administrative accuracy
- Proven customer communication skills
- Strong team collaboration and multitasking capability
What this role is all about
The Complex Claims Administrator role sits within the Complex Care team and provides essential administrative support to case management activities across a range of specialist healthcare claims.
The role plays a key part in delivering efficient service to patients, healthcare providers and internal colleagues through accurate record management, communication support and case administration.
This is an excellent entry-level opportunity for someone looking to develop a career within Private Medical Insurance, with full training provided and exposure to a broad range of healthcare administration processes.
- Key Actions
- Upload signed documents (Docu Signs) to our internal system
- Help prepare and send letters to patients (e. g., welcome letters, next steps)
- Keep records up to date and organised with Salesforce and other internal systems
- Triage (sort and forward) incoming emails to the right team members
- Answer incoming calls and take messages when needed for the Complex Claims area
- Make simple outbound calls to hospitals or consultants to follow up on information
- Respond to Whats App messages with guidance from the team
- Help and payment of NHS cash benefits and NHS-to-private patient transfers
- Follow up on reports for oncology cases (clinical reporting)
- Support with general patient and provider queries
- Assist with corporate pricing queries by gathering information
- Help process payments for fertility and gender-related treatments
What do you need to thrive?
- Friendly, and professional, written and spoken communication
- Basic computer skills (Email, Microsoft Word and Excel)
- Good attention to detail and accuracy
- Willingness to learn and take direction
- Reliable and organised approach to work
- Ability to work as part of a team
So, what’s in it for you?
- Bonus Schemes – A bonus that regularly rewards you for your performance
- A pension of up to 12%– We will match your contributions up to 6% of your salary
- Our award-winning Vitality health insurance – With its own set of rewards and benefits
- Life Assurance – Four times annual salary
These are just some of the many perks that we offer! To view the extensive range of benefits we offer, please visit our careers page.
Fantastic Benefits. Exciting rewards. Great career opportunities!
If you are successfulin your application and join us at Vitality, this is our promise to you, we will:
- Help you to be the healthiest you’ve ever been
- Create an environment that embraces you as you are and enables you to be your best self
- Give you flexibility on how, where and when you work
- Help you advance your career by playing you to your strengths
- Give you a voice to help our business grow and make Vitality a great place to be
- Give you the space to try, fail and learn
- Provide a healthy balance of challenge and support
- Recognise and reward you with a competitive salary and amazing benefits
- Be there for you when you need us
- Provide opportunities for you to be a force for good in society
We commit to all these things because we want you to feel that you belong, and are supported to be happy and healthy.
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Case Management Claims Administrator in Bournemouth employer: 慨正橡扯
At 慨正橡扯, we pride ourselves on being an exceptional employer that champions innovation and collaboration in the field of Behavioral Economics and Retirement Research. Our hybrid working model not only offers flexibility but also nurtures a vibrant work culture where employees are encouraged to grow and develop their skills through meaningful projects and leadership opportunities. Join us in Europe, where your expertise will directly contribute to enhancing investor outcomes and shaping impactful business strategies.
