At a Glance
- Tasks: Lead user research to shape customer experiences and influence business decisions.
- Company: Join BT, a leading tech company with a flexible working culture.
- Benefits: Tailored benefits, including bonuses, healthcare, and generous leave policies.
- Other info: Opportunity to coach junior researchers and grow within a dynamic team.
- Why this job: Make a real impact on customer journeys while developing your research skills.
- Qualifications: Experience in user research and strong communication skills required.
The predicted salary is between 60000 - 80000 £ per year.
Closing Date: Sunday 26th April 2026
Location(s): Birmingham or London
Flexible Working: The BT group operates a 3 together, 2 wherever working model. This means you are required to be at your contractual location 3 days a week with 2 flexible days per week.
About the role: As a User Researcher Specialist, you will operate as a key contributor and influencer within the BT Consumer Brand user research team. You will combine deep hands-on research expertise with strong judgement to help shape research direction, prioritisation and standards across complex customer journeys. This role goes beyond delivery, requiring you to proactively identify opportunities, guide stakeholders towards the right research approach and ensure insight is clearly linked to both customer experience and business performance. You will also support team capability and act as a senior voice within the research community.
What you’ll be doing:
- Lead end-to-end user research, from shaping the problem through to synthesis and recommendations, using a broad range of methods.
- Proactively identify and prioritise research opportunities based on data, insight, customer behaviour and business performance.
- Work closely with stakeholders to challenge briefs, define the right research approach and ensure clarity on what research can and cannot answer.
- Join up insight across initiatives and journeys, helping teams build a shared understanding of customer needs and behaviours.
- Coach and support more junior researchers, role-modelling high standards and contributing to team capability and quality assurance.
- Clearly communicate findings, recommendations and impact to varied audiences, linking insight to outcomes and decision-making.
Essential Skills / Experience:
- Strong hands-on experience delivering user research in consumer or digital organisations.
- Broad knowledge of research methods and clear judgement on when and how to apply them.
- Ability to link research insight to commercial and performance outcomes.
- Confident stakeholder management with the ability to influence and push back constructively.
- Excellent communication skills, verbally and in writing.
Desirable Skills / Experience:
- Experience working across end-to-end customer journeys, including brand and communications touchpoints.
- Experience supporting research strategy or acting as a deputy for research leadership.
- Strong accessibility and inclusive research experience.
- Experience working alongside analytics, insight or data teams.
Our Package: Tailored benefits make a real difference. That’s why we offer a comprehensive range to support your growth, wellbeing, and everyday life. You can design the package to suit you and your lifestyle. Your core benefits include:
- 10% on target annual bonus.
- Access to an online private GP 24/7 for you and your immediate family.
- Market-leading paid carers leave with up to 2 weeks off.
- Equalised maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay.
- Discounted EE and BT products, including mobile and broadband.
- Market leading Pension scheme – 5% from you and 10% from us.
- Holiday purchase scheme.
You can select additional benefits, including healthcare, dental, gym memberships and more when you’re ready.
User Researcher (Mid Level) in Birmingham employer: 慨正橡扯
BT Group is an exceptional employer that prioritises employee wellbeing and growth, offering a flexible working model that allows for a balanced work-life integration. With a strong focus on user research, you will have the opportunity to influence key projects while benefiting from tailored packages that include generous leave policies, access to private healthcare, and a robust pension scheme. The collaborative culture fosters professional development, making it an ideal environment for mid-level User Researchers looking to make a meaningful impact in Birmingham or London.
StudySmarter Expert Advice🤫
We think this is how you could land User Researcher (Mid Level) in Birmingham
✨Show Off Your Portfolio
In the world of UX/UI design, your portfolio speaks volumes! Make sure it's packed with your best work and showcases your process, not just the final product. We want to see how you tackle design challenges, so consider adding case studies that reflect your thought process and user-centric approach.
✨Get Involved in Design Communities
Jump into local or online design meetups and workshops! Places like UXPA or local design events can be goldmines for networking and learning. Plus, mingling with fellow designers can introduce you to potential job openings that might not be listed elsewhere.
✨Tailor Your Applications
When you find a role that excites you, like the one at 慨正橡扯 for a User Researcher (Mid Level), make your application count! Highlight specific projects and skills that directly relate to the job description. Hiring managers are looking for candidates who fit into their specific team, so show them you’re the one!
✨Leverage Social Media
Don't underestimate the power of social media in finding a UX/UI design job! Follow design leaders on platforms like Twitter or Instagram, share your work, and engage in conversations. It’s a great way to get noticed by recruiters and even catch wind of openings at companies like 慨正橡扯 before they go live!
We think you need these skills to ace User Researcher (Mid Level) in Birmingham
Some tips for your application 🫡
Showcase Your Design Process:When you're applying for a UX/UI Design role like User Researcher (Mid Level) at 慨正橡扯, make sure to include examples that clearly highlight your design process. We want to see not just the final product but also the journey that led you there—wireframes, user personas, and iterations demonstrate your thought process and user-centric approach!
Tailor Your Portfolio:A tailor-made portfolio is crucial for a full-time design role! Curate your best projects that align with the kind of work 慨正橡扯 does. We suggest including 3-5 case studies that showcase a variety of skills such as wireframing, prototyping, and user testing to really make your application pop.
Craft a Compelling Cover Letter:Your cover letter should not just be a summary of your CV. Use it to express why you’re excited about UX/UI Design and what draws you specifically to 慨正橡扯. Mention any relevant experience, tools you’re proficient in (like Sketch or Figma), and how you can contribute to their projects.
Highlight Collaboration Skills:In the world of UX/UI Design, teamwork is crucial. Make sure to highlight any past experiences where you worked in cross-functional teams. Illustrate how you communicated design decisions and listened to feedback, as this will resonate well with the culture at 慨正橡扯.
How to prepare for a job interview at 慨正橡扯
✨Show Off Your Portfolio
When you're gunning for a full-time UX/UI design role, your portfolio is your best friend! Make sure you've got a solid selection of your work, showcasing not just the final designs, but the process behind them—think wireframes, user flows, and any user research you've conducted. During the interview with 慨正橡扯, be prepared to discuss your design decisions and how they solve specific user problems.
✨Prepare for Design Challenges
Expect to face some practical design tasks during your interview. 慨正橡扯 might ask you to tackle a quick design challenge or critique an existing interface. Brush up on your problem-solving skills and try to articulate your thought process as you work through these scenarios. Showing how you approach a design problem is just as important as the final output!
✨Know the Tools of the Trade
Familiarise yourself with the tools commonly used in the industry—figma, Adobe XD, or Sketch should be second nature to you. Be ready to discuss your preferred tools during the interview and how they've shaped your design process at previous positions. This knowledge could give you an edge at 慨正橡扯!
✨Show Passion for User Experience
In a full-time UX/UI design role, having a genuine passion for improving user interactions can set you apart. Be prepared to share instances when you went above and beyond to ensure a great user experience in your previous projects. This will demonstrate that you’re not just a designer, but a user advocate, which is exactly what 慨正橡扯 is looking for.
