At a Glance
- Tasks: Lead process improvements in Finance Operations and tackle complex billing issues.
- Company: Join a forward-thinking company that values innovation and collaboration.
- Benefits: Enjoy 26 days holiday, robust sick pay, and private medical insurance.
- Other info: Hybrid role with excellent career development opportunities and a supportive work culture.
- Why this job: Make a real impact by driving efficiency and improving operational performance.
- Qualifications: Experience in Finance Operations and strong analytical skills required.
The predicted salary is between 40000 - 50000 £ per year.
This role sits within our Finance Operations team and plays a key part in improving processes, strengthening controls and reducing operational issues across the O2C cycle. You’ll identify recurring challenges, conduct root cause analysis and implement long‑term solutions that improve efficiency, accuracy and overall operational performance. Working closely with senior stakeholders across Finance, Sales and Operations, you’ll have the opportunity to drive meaningful process improvements and influence how the wider function operates. This role is hybrid, with 3 days in our Birmingham HQ Monday to Wednesday, and the flexibility to work from home on Thursdays and Fridays.
Responsibilities
- Lead process improvement initiatives across FinOps and the wider O2C cycle
- Investigate and resolve complex invoice and billing issues impacting cash collection
- Perform root cause analysis to identify recurring operational and system issues
- Implement system controls to reduce invoice errors and prevent repeat issues
- Support and improve processes across billing, renewals, reconciliations and allocations
- Work closely with the team to reduce aged invoice queries and debt blockers
- Collaborate cross-functionally with Sales, RevOps, Customer Success and Finance teams
- Review and maintain SOPs and process documentation
- Support testing, UAT and continuous improvement initiatives across NetSuite and associated systems
- Monitor query trends, SLA performance and operational leakage
- Drive improvements that reduce credit notes, invoice disputes and manual intervention
Qualifications
- Experience in Finance Operations, Order to Cash, Billing, or Reconciliations
- Ideally an accounting qualification AAT or at least part qualified CIMA, ACCA
- Demonstrated experience managing and resolving high complexity customer or system related queries
- Strong working knowledge of ERP (NetSuite), CRM (Salesforce), and ticketing platforms (ServiceNow)
- Strong attention to detail and process mindset
- Proactive and analytical approach to solving issues and reducing process‑related debt blockers
- Clear communication skills, able to work cross‑functionally across Finance, Sales and Operations
- Understanding of cash application, credit notes, VAT and reconciliation principles
Benefits
- 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year
- Exceptional family leave: 26 weeks fully paid maternity/adoption, 4 weeks fully paid paternity, 22 weeks fully paid shared parental leave, plus 5 days paid bereavement leave
- Robust sick pay of up to 13 weeks full pay + 13 weeks half pay
- 24/7 Employee Assistance Programme for confidential support
- Private medical insurance for everyone, no medical‑history exclusions
- Performance‑based rewards tailored to your role, from company‑wide bonuses to OTE and commission structures
- Income protection: up to 75% salary for 5 years if you ever need it
- SkillsHub learning platform with leadership pathways, future‑manager training, and a huge online library
- Access to external training and apprenticeships
- MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding
- Pennies from Heaven donate the pennies from your pay‑check to help make a difference without lifting a finger
- ULEV car scheme with 1,000+ models
- Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover
We strive to create an inclusive workplace that drives innovation and collaboration, championing diverse perspectives and ideas. Our Environmental, Social and Governance (ESG) strategy is embedded in everything we do.
Process Lead in Birmingham employer: 慨正橡扯
At OneAdvanced, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters collaboration and innovation within our Finance Operations team. With a hybrid working model based in Birmingham, employees benefit from generous leave policies, robust support for family needs, and extensive professional development opportunities through our SkillsHub learning platform. Our commitment to inclusivity and social responsibility, alongside competitive rewards and comprehensive health benefits, makes us a truly rewarding place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Process Lead in Birmingham
✨Tip Number 1
Network like a pro! Reach out to people in the Finance Operations field, especially those who work with O2C processes. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Prepare for interviews by brushing up on your root cause analysis skills. Be ready to discuss how you've tackled complex issues in the past. We want to see your analytical side shine!
✨Tip Number 3
Show off your process improvement initiatives! Have examples ready that demonstrate how you’ve improved efficiency or reduced errors in previous roles. This is your chance to impress us with your proactive mindset.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Process Lead in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV speaks directly to the role of Process Lead. Highlight your experience in Finance Operations and any relevant qualifications like AAT or CIMA. We want to see how your skills align with improving processes and resolving complex issues.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about process improvement and how you can drive efficiency in the O2C cycle. Don’t forget to mention your collaborative spirit and how you’ve worked cross-functionally in the past.
Showcase Your Analytical Skills:In your application, give examples of how you've conducted root cause analysis and implemented long-term solutions. We love candidates who can demonstrate a proactive approach to problem-solving, so share specific instances where you've made a difference.
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It’s the best way for us to receive your details and get you into our system quickly. Plus, it shows you’re keen on joining the StudySmarter team!
How to prepare for a job interview at 慨正橡扯
✨Know Your Processes
Make sure you brush up on the Order to Cash (O2C) cycle and understand the key processes involved. Be ready to discuss how you've improved processes in your previous roles, as this will show your potential employer that you can hit the ground running.
✨Showcase Your Analytical Skills
Prepare examples of how you've conducted root cause analysis in the past. Highlight specific instances where your analytical approach led to long-term solutions for operational issues. This will demonstrate your proactive mindset and problem-solving abilities.
✨Communicate Clearly
Since this role involves collaboration with various teams, practice articulating your thoughts clearly and concisely. Think about how you would explain complex finance concepts to someone from a different department, as effective communication is key in cross-functional roles.
✨Familiarise Yourself with Relevant Tools
Get comfortable with ERP systems like NetSuite and CRM platforms such as Salesforce. If you have experience with ticketing platforms like ServiceNow, be prepared to discuss how you've used these tools to manage queries and improve efficiency.
