Netsuite Architect in Birmingham

We're looking for an experienced NetSuite Product Owner to take end-to-end ownership of our NetSuite platform. You will ensure the platform operates reliably day to day while continuing to evolve in line with the changing needs of the business. Leading our NetSuite support and change function, you will manage a team of administrators and analysts and act as the single point of accountability for the platform roadmap, including our ZoneBilling (ZAB) billing operations. This is a broad and influential role combining hands-on platform ownership, people leadership, stakeholder management and strategic planning. You will work closely with Finance and the wider business to ensure NetSuite delivers a reliable service, supports critical business processes and provides measurable value.

Key Responsibilities:

• Own the NetSuite platform and roadmap, acting as the Product Owner for NetSuite, defining and maintaining the platform roadmap and ensuring it aligns with business priorities.
• Manage and prioritise the backlog of enhancements, fixes and projects based on business value, operational risk and stakeholder needs, communicating priorities clearly across the business.
• Take ownership of the NetSuite support function, ensuring incidents and service requests are effectively triaged and resolved within agreed service levels.
• Establish and report against support KPIs, identify recurring issues and address root causes to continuously improve the quality and reliability of the service.
• Oversee the full NetSuite change lifecycle, from gathering requirements and assessing impact through to build, testing, user acceptance testing and release.
• Ensure changes are appropriately governed, documented and deployed safely, including managing NetSuite version upgrades and platform releases.
• Lead, coach and develop a team of NetSuite administrators and analysts, setting clear objectives, managing performance and workload, supporting career development and building a high-performing, collaborative and customer-focused team.
• Take ownership of the ZoneBilling configuration and billing operations within NetSuite, ensuring subscription, usage and recurring billing processes run accurately and on time.
• Work closely with Finance, Billing, Revenue and other business functions to understand their requirements and translate business needs into clear user stories and functional specifications.
• Maintain effective controls across NetSuite roles, permissions, data and system processes, supporting audit requirements, SOX-style controls and wider regulatory and compliance obligations.
• Manage relationships with NetSuite, Zone & Co and third-party delivery partners and contractors, ensuring external partners provide high-quality delivery, clear accountability and value for money.

You will have significant experience working with NetSuite across platform administration, support, change or product ownership, including responsibility for a live production environment within a complex organisation. You will also bring:

• In-depth knowledge of the NetSuite platform, including SuiteFlow, SuiteAnalytics, saved searches, roles and permissions, and integration patterns.
• Hands-on experience configuring and supporting ZoneBilling (Zab), with a strong understanding of subscription, usage and recurring billing processes.
• Experience leading and developing a technical or systems team.
• The ability to balance day-to-day support requirements with longer-term change, improvement and project delivery.
• A product ownership mindset, including backlog management, prioritisation by business value and effective roadmap planning.
• Experience working within an agile or structured change environment, supported by strong governance and documentation.
• Strong analytical and problem-solving skills, with the ability to identify and resolve complex system and business-process issues.
• Excellent communication and stakeholder-management skills, including the ability to explain technical concepts clearly to non-technical audiences.
• The confidence to work with senior stakeholders, challenge constructively and build effective relationships across multiple business functions.

Wellbeing Benefits:

• 26 days’ holiday + bank holidays (and the option to buy more) plus 1 paid volunteering day every year.
• Exceptional family leave, including fully paid maternity/adoption, paternity, shared parental leave, and paid bereavement leave.
• Robust sick pay of up to 13 weeks full pay + 13 weeks half pay.
• 24/7 Employee Assistance Programme for confidential support.
• Private medical insurance for everyone, no medical-history exclusions.

Financial Benefits:

• Performance-based rewards tailored to your role, from company-wide bonuses to OTE and commission structures.
• Income protection: up to 75% salary for 5 years if you ever need it.

Career Development:

• SkillsHub learning platform with leadership pathways, future-manager training, and a huge online library.
• Access to external training and apprenticeships.

Making a Difference:

• MatchIt! Fundraise for a cause close to your heart and OneAdvanced will match part of the funding.
• Pennies from Heaven donate the pennies from your pay check to help make a difference without lifting a finger.
• ULEV car scheme with 1,000+ models.
• Dental insurance, Health Cash Plan, Critical Illness Cover, Partner Life Cover.