At a Glance
- Tasks: Support and improve our SailPoint Identity Security Cloud platform for secure access.
- Company: Join BT Group, a leading communications company in the UK.
- Benefits: Enjoy a competitive salary, bonus, and market-leading benefits including 24/7 GP access.
- Other info: Be part of a dynamic team with opportunities for growth and innovation.
- Why this job: Make a real impact on identity security while working with cutting-edge technology.
- Qualifications: Hands-on experience with SailPoint ISC and IAM platforms is essential.
The predicted salary is between 45000 - 55000 £ per year.
At BT, we’re building secure, scalable digital platforms that support over 100,000 colleagues globally—and Identity & Access Management (IAM) is at the heart of it.
We’re looking for an IAM Platform Operations Analyst with hands-on SailPoint Identity Security Cloud (ISC) experience to join our Digital unit. You’ll play a key role in running and improving a critical enterprise IAM platform that enables secure access, supports compliance, and protects BT’s systems and data. This is an opportunity to work at scale, solve complex identity challenges, and contribute to a modern, cloud-based IAM ecosystem.
What you’ll be doing:
- Operate and support SailPoint Identity Security Cloud (ISC) in a live production environment
- Manage Joiner, Mover, Leaver (JML) identity lifecycle processes
- Support access requests, approvals, provisioning, and certifications
- Monitor platform health, performance, and integrations
- Troubleshoot incidents and perform root cause analysis
- Configure and maintain SailPoint connectors (AD, Azure AD, ServiceNow, JDBC)
- Onboard applications into IAM governance processes
Essential skills/experience:
- Hands-on SailPoint Identity Security Cloud (ISC) experience
- Experience supporting IAM/IGA platforms in production
- Strong understanding of:
- Identity lifecycle (JML)
- RBAC and least privilege
- Access reviews & certifications
- Experience troubleshooting provisioning, workflows, and integrations
- Familiarity with Active Directory / LDAP
- Experience with REST APIs and integrations
- Working knowledge of ITIL processes
Our Package:
- 10% on target annual bonus
- Access to an online private GP 24/7 for you and your immediate family
- Market-leading paid carers leave with up to 2 weeks off
- Equalized maternity, paternity, and adoption leave – 18 weeks’ full pay and 8 weeks’ half pay
- Discounted EE and BT products, including mobile and broadband
- Market leading Pension scheme – 5% from you and 10% from us
- Holiday purchase scheme
BT Group is the UK’s leading communications group and the holding company behind some of the country’s most recognised brands – including BT, EE, Openreach and Plusnet. Our purpose is as simple as it is ambitious: we connect for good. Our customers include consumers, small, medium and large businesses, public sector organisations and other communications providers.
BT Group’s role is about setting direction, unlocking value and creating the conditions for our brands and businesses to thrive. Having come through the most capital-intensive phase of our fibre investment, our focus now is on what comes next – simplifying how we operate, using technology and AI to work smarter, and organising ourselves to serve customers better and grow sustainably. Group teams shape strategy, policy, brand, capital allocation and transformation, helping the whole organisation perform at its best.
We have a singular culture that unites all our people: we are customer-first challengers, who are committed, clear and connected. These behaviours unite us as one team to deliver for our colleagues, our customers, our stakeholders and the country. Joining BT Group means working at the heart of a business that matters to the UK, with the opportunity to shape decisions, influence outcomes and help set the future course of one of the country’s most important companies.
Identity Services Support Engineer in Birmingham employer: 慨正橡扯
At BT Group, we pride ourselves on being an exceptional employer, offering a dynamic work culture that fosters innovation and collaboration. As an Identity Services Support Engineer, you'll benefit from a market-leading pension scheme, generous parental leave, and access to 24/7 private GP services, all while working in a role that is pivotal to securing our digital platforms. With a commitment to employee growth and a customer-first ethos, BT Group provides a meaningful opportunity to contribute to the future of communications in the UK.
StudySmarter Expert Advice🤫
We think this is how you could land Identity Services Support Engineer in Birmingham
✨Tip Number 1
Network like a pro! Reach out to current employees at BT or in the IAM field on LinkedIn. A friendly chat can give you insider info and might even lead to a referral!
✨Tip Number 2
Prepare for the interview by brushing up on your SailPoint ISC knowledge. Be ready to discuss real-life scenarios where you've tackled identity challenges—show us what you've got!
✨Tip Number 3
Don’t just wait for job openings—be proactive! Keep an eye on our website for new roles and apply as soon as they pop up. The early bird gets the worm, right?
✨Tip Number 4
Follow up after interviews with a thank-you note. It’s a simple gesture that shows your enthusiasm for the role and keeps you fresh in their minds. We love a bit of gratitude!
We think you need these skills to ace Identity Services Support Engineer in Birmingham
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Identity Services Support Engineer role. Highlight your hands-on experience with SailPoint ISC and any relevant IAM/IGA platforms you've worked with. We want to see how your skills match what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IAM and how your experience aligns with our mission at BT. Keep it engaging and personal, so we can get a sense of who you are.
Showcase Your Problem-Solving Skills:In your application, don’t forget to mention specific examples where you've troubleshot incidents or improved processes in IAM. We love seeing how you tackle challenges and contribute to a secure digital environment.
Apply Through Our Website:We encourage you to apply through our website for the best chance of getting noticed. It’s straightforward and ensures your application goes directly to us. Plus, you’ll find all the info you need about the role there!
How to prepare for a job interview at 慨正橡扯
✨Know Your SailPoint Inside Out
Make sure you brush up on your hands-on experience with SailPoint Identity Security Cloud. Be ready to discuss specific scenarios where you've managed identity lifecycle processes or troubleshot issues. This will show that you’re not just familiar with the platform, but that you can operate it effectively in a live environment.
✨Understand the JML Process
Since the role involves managing Joiner, Mover, Leaver (JML) identity lifecycle processes, be prepared to explain how you’ve handled these in past roles. Share examples of how you ensured smooth transitions and compliance during these processes, as this will demonstrate your practical knowledge and problem-solving skills.
✨Showcase Your Troubleshooting Skills
Be ready to discuss specific incidents you've resolved, particularly around provisioning, workflows, and integrations. Highlight your approach to root cause analysis and how you’ve improved system performance. This will illustrate your analytical thinking and technical expertise.
✨Familiarity with ITIL Processes
Since the job mentions a working knowledge of ITIL processes, make sure you can talk about how you've applied ITIL principles in your previous roles. Discuss any relevant experiences that showcase your understanding of service management and how it relates to IAM operations.
