At a Glance
- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Join Atos, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive apprentice salary, 25 days leave, private medical insurance, and employee discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience and a nationally recognised qualification.
- Qualifications: No prior IT experience needed; just a passion for technology and problem-solving skills.
The predicted salary is between 18500 - 25000 £ per year.
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.
The Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
- Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as:
- Password resets and account unlocks.
- Software installation and Microsoft Office/365 queries.
- Basic hardware faults (Laptops, Printers, Peripherals).
- Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
Essential Skills & Attributes
- Communication: Excellent verbal and written English skills. You will be explaining technical things to non-technical people.
- Passion for Tech: A genuine interest in IT, computers, and how technology works.
- Problem Solving: A logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: Patience and a desire to help people who are frustrated with technical problems.
- Team Player: Willingness to ask for help and support your colleagues.
Minimum Entry Requirements
- Maths and English GCSE – Grade 4/C or above.
- You must have the right to work in England and have lived here for the last 5 years.
Location
Birmingham Business Park (Onsite)
What We Offer You
Atos is committed to helping you build a long-term career. Upon successful completion of your initial apprenticeship, our Internal First policy will enable you to express interest in further roles across our business areas including AI, Cyber Security, or Cloud Engineering.
Training: Full support to achieve your Level 3 Apprenticeship qualification.
Mentorship: Coaching, team leadership and pastoral care to support your development.
Benefits
- Competitive apprentice salary.
- 25 days annual leave + bank holidays.
- Private medical insurance and pension scheme.
- Employee discounts (retail, cinema, travel).
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
1st Line Service Desk Apprentice in Birmingham employer: 慨正橡扯
Atos Group is an exceptional employer, offering a vibrant work culture in Birmingham that prioritises employee growth and development. As a 1st Line Service Desk Apprentice, you will receive comprehensive training and mentorship while enjoying competitive benefits such as a generous annual leave package and private medical insurance. With a commitment to diversity and inclusion, Atos fosters an environment where every employee can thrive and contribute to meaningful projects in the digital transformation space.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line Service Desk Apprentice in Birmingham
✨Tip Number 1
Get to know the company! Research Atos Group and understand their values, especially their commitment to a secure and decarbonised future. This will help you tailor your conversations during interviews and show that you're genuinely interested in being part of their mission.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, it's crucial to explain technical issues clearly. Try role-playing with friends or family to get comfortable with breaking down complex tech jargon into simple terms.
✨Tip Number 3
Show off your problem-solving skills! Think of examples from your past where you've tackled challenges, whether in tech or other areas. Be ready to share these stories during interviews to demonstrate your logical thinking and ability to help frustrated users.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Atos team. Don’t forget to highlight your passion for tech and your eagerness to learn!
We think you need these skills to ace 1st Line Service Desk Apprentice in Birmingham
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. This will help us understand why you're excited about the role.
Be Clear and Concise:When writing your application, keep it straightforward. Use clear language and avoid jargon. We want to see your communication skills shine, especially since you'll be explaining tech stuff to non-tech folks!
Highlight Problem-Solving Skills:We love a good problem solver! Include examples of how you've tackled challenges in the past, whether in school or at home. This shows us you have the right mindset for troubleshooting tech issues.
Apply Through Our Website:Make sure to submit your application through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Basics
Brush up on your understanding of common IT issues like password resets, software installations, and basic hardware troubleshooting. Being able to speak confidently about these topics will show your passion for tech and help you stand out.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Role-play with a friend or family member to get comfortable with this. Clear communication is key in customer service roles!
✨Show Your Problem-Solving Mindset
Prepare examples of how you've tackled challenges in the past, even if they're not IT-related. Employers love to see logical thinking and a proactive approach to problem-solving, so think of times when you've fixed something or helped someone out.
✨Demonstrate Empathy and Team Spirit
Be ready to discuss how you handle frustrated users and work within a team. Share experiences where you've supported others or worked collaboratively. This will highlight your ability to connect with clients and colleagues alike.
