At a Glance
- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Competitive salary, 25 days leave, private medical insurance, and employee discounts.
- Other info: Diverse and inclusive workplace with excellent career growth opportunities.
- Why this job: Kickstart your IT career with training, mentorship, and real-world experience.
- Qualifications: No prior IT experience needed; just a passion for technology and problem-solving.
The predicted salary is between 18000 - 25000 £ per year.
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.
The Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
- Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlocks, Software installation and Microsoft Office/365 queries, Basic hardware faults (Laptops, Printers, Peripherals).
- Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
Essential Skills & Attributes
- Communication: Excellent verbal and written English skills. You will be explaining technical things to non-technical people.
- Passion for Tech: A genuine interest in IT, computers, and how technology works.
- Problem Solving: A logical mind that enjoys figuring out puzzles and fixing things.
- Empathy: Patience and a desire to help people who are frustrated with technical problems.
- Team Player: Willingness to ask for help and support your colleagues.
Minimum Entry Requirements
- Maths and English GCSE – Grade 4/C or above.
- You must have the right to work in England and have lived here for the last 5 years.
Location
Birmingham Business Park (Onsite)
What We Offer You
Atos is committed to helping you build a long-term career. Upon successful completion of your initial apprenticeship, our Internal First policy will enable you to express interest in further roles across our business areas including AI, Cyber Security, or Cloud Engineering.
Training: Full support to achieve your Level 3 Apprenticeship qualification.
Mentorship: Coaching, team leadership and pastoral care to support your development.
Benefits
- Competitive apprentice salary.
- 25 days annual leave + bank holidays.
- Private medical insurance and pension scheme.
- Employee discounts (retail, cinema, travel).
Diversity, Equity & Inclusion
Here at Atos, diversity and inclusion are embedded in our DNA. As a Disability Confident employer, we encourage applications from all applicants, especially, differently abled applicants. We aim to ensure that those who meet the minimum criteria for this position will be offered an interview. We are committed and willing to making reasonable adjustments to the application and assessment process to accommodate your needs.
1st Line IT Service Desk Apprentice - Training & Mentorship in Birmingham employer: 慨正橡扯
Atos Group is an exceptional employer, dedicated to nurturing talent through comprehensive training and mentorship programmes, particularly for our 1st Line IT Service Desk Apprentices in Birmingham. With a strong focus on employee growth, competitive benefits including private medical insurance and a commitment to diversity and inclusion, Atos fosters a supportive work culture that empowers individuals to thrive in their careers while contributing to a sustainable future.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Service Desk Apprentice - Training & Mentorship in Birmingham
✨Tip Number 1
Get to know the company! Research Atos Group and understand their values, especially their commitment to a secure and decarbonised future. This will help you tailor your conversations during interviews and show that you're genuinely interested.
✨Tip Number 2
Practice your communication skills! Since you'll be the first point of contact for clients, being able to explain technical issues in simple terms is key. Try role-playing with friends or family to build your confidence.
✨Tip Number 3
Show off your problem-solving skills! Think of examples where you've fixed tech issues or helped someone with a problem. Be ready to share these stories in your interviews to demonstrate your passion for tech.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're proactive and serious about joining the Atos team. Don’t miss out on this opportunity!
We think you need these skills to ace 1st Line IT Service Desk Apprentice - Training & Mentorship in Birmingham
Some tips for your application 🫡
Show Your Passion for Tech:Let us see your enthusiasm for technology in your application! Share any personal projects or experiences that highlight your interest in IT. This will help us understand why you're the perfect fit for our team.
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight relevant skills like communication and problem-solving, and relate them to the responsibilities mentioned in the job description. We want to see how you can contribute to our team!
Be Clear and Concise:When writing your application, keep it straightforward and to the point. Use clear language and avoid jargon. Remember, we’re looking for someone who can explain technical issues to non-technical people, so show us you can do that right from the start!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets to us quickly and efficiently. Plus, you’ll find all the details you need about the role and our company there!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Basics
Brush up on your understanding of common IT issues like password resets, software installations, and basic hardware troubleshooting. Being able to speak confidently about these topics will show your passion for tech and readiness for the role.
✨Practice Your Communication Skills
Since you'll be explaining technical concepts to non-technical users, practice simplifying complex ideas. Try explaining a tech problem to a friend or family member who isn’t tech-savvy to ensure you can communicate clearly and effectively.
✨Show Your Problem-Solving Mindset
Prepare to discuss how you approach problem-solving. Think of examples where you've successfully resolved an issue, whether in school or at home. This will demonstrate your logical thinking and ability to tackle challenges head-on.
✨Emphasise Your Team Spirit
Atos values teamwork, so be ready to share experiences where you've collaborated with others. Highlight your willingness to ask for help and support colleagues, as this shows you're a team player who fits well into their culture.
