At a Glance
- Tasks: Lead client success initiatives and drive strategic account outcomes in the insurance sector.
- Company: Join Moody’s RMS, a leader in analytics for managing catastrophic risks.
- Benefits: Competitive salary, diverse work environment, and opportunities for professional growth.
- Other info: Dynamic team culture focused on collaboration and continuous learning.
- Why this job: Make a real impact by helping clients maximise value from innovative solutions.
- Qualifications: 8+ years in client-facing roles with strong communication and project management skills.
The predicted salary is between 70000 - 90000 £ per year.
Skills and Competencies
- Over 8 years of client-facing experience in re/insurance, catastrophe management, risk management, software services, analytics, or related fields.
- Passion for delivering well-organized, resourceful customer experiences with creativity and strong attention to detail.
- Self-starter and strong team player who thrives in fast-paced, high-growth environments, demonstrating ownership and accountability.
- Exceptional communication skills with the ability to convey complex concepts to diverse audiences, including proven success in onboarding, supporting, and inspiring customers.
- Strong capabilities in strategic account management, project management, networking, influencing, and delivering engaging presentations.
- Highly organized, able to work effectively under pressure, and capable of coordinating across teams independently or collaboratively to achieve goals.
- Fluency in English, both written and spoken.
- Basic understanding of artificial intelligence concepts, with curiosity and enthusiasm for learning how AI tools can improve processes and drive efficiency, along with interest in responsible AI practices, risk management, and ethical use.
Education
- Bachelor’s degree in any discipline with a strong academic track record.
Responsibilities
- Serve as a senior client success leader responsible for driving strategic account outcomes, strengthening enterprise client relationships, and ensuring clients realize maximum value from Moody’s solutions within the Broker Market Segment.
- Execute and maintain strategic account plans in close partnership with Moody’s sales team.
- Retain and grow revenue by identifying expansion opportunities through deep understanding of client business priorities and operations.
- Develop and influence effective measures to protect and grow client revenues in collaboration with sales and internal stakeholders.
- Build and sustain strong relationships across all levels of client organizations, including senior executives and end users.
- Lead and manage client projects such as model evaluations, value of risk development, workflow best practices, and API integrations.
- Provide change management and release management support to ensure smooth adoption of solutions.
- Manage application and model onboarding, adoption, and ongoing client engagement.
- Design and deliver tailored solutions using deep product and client knowledge.
- Develop and execute client training plans in coordination with product, training, and support teams.
- Represent the Broker Market Segment with Global Client Success Leadership and maintain visibility with RMS senior management.
- Act as a representative of Moody’s at client meetings, industry events, and conferences.
- Travel as required to support client and business needs.
About the Team
Moody’s RMS is the world’s leading provider of analytics and decision science solutions for quantifying and managing catastrophic risks. The team partners with insurers, reinsurers, financial institutions, corporations, and governments globally to help assess and manage exposure to a wide range of natural and man-made perils, enabling informed risk decisions and greater resilience.
Moody’s is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, sexual orientation, gender expression, gender identity or any other characteristic protected by law.
Candidates for Moody's Corporation may be asked to disclose securities holdings pursuant to Moody’s Policy for Securities Trading and the requirements of the position. Employment is contingent upon compliance with the Policy, including remediation of positions in those holdings as necessary.
Associate Director - Customer Success Management (Insurance) employer: 慨正橡扯
Moody's RMS is an exceptional employer, offering a dynamic work environment that fosters creativity and collaboration. With a strong focus on employee growth, we provide extensive training opportunities and encourage innovation in the fast-paced insurance sector. Our commitment to diversity and inclusion, coupled with the chance to work alongside industry leaders in a global setting, makes Moody's a rewarding place to advance your career in customer success management.
StudySmarter Expert Advice🤫
We think this is how you could land Associate Director - Customer Success Management (Insurance)
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential colleagues on LinkedIn. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Prepare for interviews by practising your storytelling skills. We all love a good story, so think of examples from your past experiences that showcase your skills in client success and project management. Make it engaging and relevant to the role!
✨Tip Number 3
Showcase your passion for customer success! When you get the chance to chat with hiring managers, let your enthusiasm shine through. Talk about how you can help clients maximise their value and how you stay updated on industry trends, especially around AI.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re genuinely interested in being part of our team at Moody’s!
We think you need these skills to ace Associate Director - Customer Success Management (Insurance)
Some tips for your application 🫡
Show Off Your Experience:Make sure to highlight your 8+ years of client-facing experience in re/insurance or related fields. We want to see how you've delivered exceptional customer experiences and managed strategic accounts, so don’t hold back!
Be Creative and Detail-Oriented:When writing your application, let your creativity shine! We love candidates who pay attention to detail and can convey complex ideas simply. Use examples from your past roles to illustrate how you’ve done this.
Demonstrate Your Team Spirit:We’re looking for self-starters who are also great team players. Share instances where you’ve collaborated with others to achieve goals, especially in fast-paced environments. It’s all about showing us you can thrive under pressure!
Apply Through Our Website:Don’t forget to apply through our website! It’s the best way for us to receive your application and ensure it gets the attention it deserves. We can’t wait to see what you bring to the table!
How to prepare for a job interview at 慨正橡扯
✨Know Your Stuff
Make sure you brush up on your knowledge of the re/insurance industry, especially around catastrophe and risk management. Familiarise yourself with Moody’s solutions and how they can benefit clients. This will show that you're not just interested in the role but also understand the business.
✨Showcase Your Communication Skills
Prepare to demonstrate your exceptional communication skills by practising how to explain complex concepts simply. Think of examples where you've successfully onboarded or inspired customers, as this is key for the Associate Director role.
✨Be a Team Player
Highlight your experience working collaboratively across teams. Share specific instances where you’ve coordinated projects or managed client relationships effectively. This will illustrate your ability to thrive in fast-paced environments and your ownership mentality.
✨Embrace AI Enthusiasm
Since the role requires a basic understanding of AI concepts, be ready to discuss how AI tools can enhance customer success. Show your curiosity and enthusiasm for learning about responsible AI practices and how they can drive efficiency in client engagements.
