At a Glance
- Tasks: Provide IT support and resolve technical issues for clients across the UK.
- Company: Atos Group, a global leader in digital transformation and cybersecurity.
- Benefits: Gain a nationally recognised qualification while earning and learning.
- Other info: Join a dynamic team with long-term career growth opportunities.
- Why this job: Kickstart your IT career with hands-on experience and mentorship.
- Qualifications: No prior IT experience needed; we value potential and attitude.
The predicted salary is between 18000 - 25000 £ per year.
About Atos Group
Atos Group is a global leader in digital transformation with c. 70,000 employees and annual revenue of c. € 10 billion, operating in 67 countries under two brands — Atos for services and Eviden for products. European number one in cybersecurity, cloud and high-performance computing, Atos Group is committed to a secure and decarbonized future and provides tailored AI-powered, end-to-end solutions for all industries.
The Opportunity
Atos are investing in our future by investing in yours. We have recently announced our intentions to provide services to many of our customers through UK based delivery capability, offering long-term careers within the communities of Birmingham from where we operate and will grow our business from over the next decade.
The Role
Are you the person your friends and family turn to when their computer breaks? Do you have a passion for technology and a desire to develop a career in IT? We are building a team to provide IT Support and Services to one of our critical public sector clients, with users across the UK. The initial team will work as 1st Line Support Desk Agent, under an Apprentice programme, completing a nationally recognised qualification while fulfilling your role. You will be the "face" (and voice) of Atos for our clients. You will be the first point of contact for users experiencing technical issues, helping to resolve them quickly and efficiently.
Key Responsibilities
- Being first Point of Contact: Answering incoming calls, emails, tickets and web chats from clients regarding IT issues.
- Incident Logging: Accurately logging details of faults and requests into our Service Management tool.
- Troubleshooting: Diagnosing and resolving basic technical issues such as: Password resets and account unlocks, Software installation and Microsoft Office/365 queries, Basic hardware faults (Laptops, Printers, Peripherals).
- Escalation: Identifying complex issues that need to be passed on to 2nd or 3rd line support teams.
- Customer Service: Keeping users updated on the status of their tickets and ensuring high levels of customer satisfaction.
- Learning: Dedicating 20% of your working hours to your apprenticeship studies, workshops, and coursework.
Who We Are Looking For
You do not need previous professional IT experience. We hire for potential and attitude.
1st Line IT Service Desk Apprentice - Training & Mentorship employer: 慨正橡扯
Atos Group is an exceptional employer, offering a vibrant work culture that prioritises employee growth and development through comprehensive training and mentorship programmes. With a strong commitment to sustainability and innovation, employees in Birmingham can look forward to long-term career opportunities while contributing to meaningful projects in the public sector. Join us to be part of a diverse team dedicated to shaping the future of technology in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land 1st Line IT Service Desk Apprentice - Training & Mentorship
✨Tip Number 1
Network like a pro! Reach out to friends, family, and even acquaintances who work in IT or related fields. They might know about openings at Atos or can give you insider tips on the application process.
✨Tip Number 2
Prepare for interviews by practising common IT support scenarios. Think about how you'd troubleshoot basic issues like password resets or software installations. The more confident you are, the better you'll shine during your interview!
✨Tip Number 3
Show your passion for technology! Whether it's through personal projects, online courses, or just keeping up with the latest tech trends, make sure to highlight your enthusiasm during interviews. Atos loves candidates who are eager to learn and grow.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're serious about joining the Atos team and starting your career in IT.
We think you need these skills to ace 1st Line IT Service Desk Apprentice - Training & Mentorship
Some tips for your application 🫡
Show Your Passion for IT:When writing your application, let us know why you're excited about technology and how it drives you. Share any personal experiences or projects that highlight your interest in IT – we love to see that enthusiasm!
Tailor Your Application:Make sure to customise your CV and cover letter for this role. Highlight any relevant skills or experiences that align with the responsibilities mentioned in the job description. We want to see how you fit into our team!
Be Clear and Concise:Keep your application straightforward and to the point. Use clear language and avoid jargon unless it's relevant. We appreciate a well-structured application that makes it easy for us to see your strengths.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy to do!
How to prepare for a job interview at 慨正橡扯
✨Know Your Tech Basics
Brush up on your basic IT knowledge, especially around common issues like password resets and software installations. Being able to talk confidently about these topics will show that you’re ready to jump into the role.
✨Show Your Customer Service Skills
Since you'll be the first point of contact for clients, highlight any experience you have in customer service. Share examples of how you've helped others solve problems or provided support, even if it’s not in a tech setting.
✨Prepare Questions
Think of some thoughtful questions to ask during the interview. This could be about the apprenticeship programme, team dynamics, or what a typical day looks like. It shows your interest and helps you gauge if the role is right for you.
✨Demonstrate Your Passion for IT
Let your enthusiasm for technology shine through! Talk about any personal projects, courses, or experiences that sparked your interest in IT. This will help the interviewers see your potential and commitment to the field.
