At a Glance
- Tasks: Transform customer data into actionable insights to enhance marketing strategies.
- Company: Join a dynamic team focused on customer analytics in a leading retail environment.
- Benefits: Comprehensive training, career progression, and recognition for your contributions.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by understanding customer behaviour and driving business decisions.
- Qualifications: Experience with data analysis, SQL skills, and familiarity with reporting tools.
The predicted salary is between 40500 - 49500 £ per year.
About The Role
- Customer Analytics & Insights Analyst – Help us deliver for our customers, every day
- We’re looking for a
Customer Analytics & Insights Analyst to help us better understand our customers, how they order, what they value, and where we can improve.
Working as part of our Digital (Marketing) team, you’ll turn data into clear, practical insights that help shape campaigns, improve performance and support smarter decision‑making across the business.
- What You’ll Bring
- This role is perfect if you enjoy working with data to solve real business problems and want to build your career in customer analytics.
You’ll be based in Manchester or Milton Keynes, working closely with marketing and digital teams to turn customer behaviour into meaningful insight.
- Experience working with data in an analytics, data science or insights role, ideally within a retail or e-commerce environment.
- Strong SQL skills, with the ability to extract, manipulate and analyse large datasets.
- Experience with customer analytics, including segmentation (e. g. RF/RFM) and lifecycle analysis.
- Experience using reporting or visualisation tools (e. g. Excel, Power BI, Tableau, Python or R).
- What You’ll Be Doing
- In this role, you’ll help us understand what our customers are doing and why and turn that into insight teams can act on.
You’ll work closely with marketing, CRM and commercial teams, supporting campaigns and helping improve how we connect with customers.
- Analyse customer behaviour, performance and segmentation to identify trends, opportunities and risks.
- Support campaign analysis and recommend ways to improve targeting, engagement and customer value.
- Build and maintain reports, dashboards and datasets to support ongoing insight and decision‑making.
- Work closely with marketing and digital teams to provide clear, structured insight that informs strategy.
- Identify ways to improve reporting, data quality and analytical approaches over time.
- How We Will Support You
- A clear, confidence‑building induction so you understand your role and how your work connects to the wider business.
- Support from your manager and team, with people who will help you build your skills and grow your confidence in analytics.
- Opportunities to develop your technical and commercial understanding, with clear progression pathways within the team.
- Recognition for great work, both in day‑to‑day moments and through wider company initiatives.
- #J-18808-Ljbffr
Customer Analyst in Milton Keynes employer: 慨正橡扯
Monument is an exceptional employer, offering a dynamic work environment in the heart of London, where innovation meets financial expertise. With a strong focus on employee growth, Monument provides opportunities to work on impactful projects that shape the future of fintech, alongside a collaborative team that values diverse perspectives. Enjoy a comprehensive benefits package, including generous leave, performance bonuses, and enhanced pension contributions, all while contributing to a mission that prioritises client trust and satisfaction.
