Leadership & Talent Development Lead in Hounslow

A career without limits. As the nation’s flag carrier, we take great pride in connecting Britain with the world and the world with Britain. This originality has been in our blood since day one. It’s the spirit we share with the people that fly with us, our partners, and our colleagues. A job at British Airways is yours to make. We know great things can happen when you’re inspired to think big and bring your ambition to work every day, which is why, at British Airways, the sky is never the limit.

The role: Leadership & Talent Development Lead 12-Month Fixed Term Contract. At British Airways, our people are at the heart of everything we do. As part of our People Directorate, you’ll play a pivotal role in shaping the leadership capability that powers one of the world’s most recognised airlines. This is an exciting opportunity to influence the development of leaders at every level of the organisation, helping to create a culture where colleagues can thrive, grow and deliver exceptional experiences for our customers.

Working within our Global Learning Academy, you’ll design and deliver impactful leadership and talent development initiatives that directly support our business strategy, values and future success.

What you’ll do:

• Partner with Learning Business Managers and the Talent Team to identify leadership and development needs using effective learning discovery techniques.
• Design and deliver innovative learning solutions aligned to business strategy, utilising a range of learning methods including face-to-face learning, digital content, webinars and podcasts.
• Project manage the end-to-end design, development and implementation of leadership and talent development programmes.
• Translate learning objectives and outcomes into engaging, impactful learning experiences.
• Coordinate and manage the contributions of subject matter experts and third-party suppliers to ensure high-quality content is delivered on time.
• Lead cross-functional project teams throughout the learning design and development lifecycle.
• Facilitate leadership and management development programmes, creating a safe, inclusive and engaging learning environment.
• Deliver 'train the trainer' sessions when required.
• Drive continuous improvement by identifying and sharing learning best practice and emerging trends in leadership development.
• Contribute to the ongoing evolution of British Airways’ learning culture and people strategy.

What you’ll bring to British Airways:

• You bring a passion for developing people and enabling leaders to perform at their best.
• Your experience will be evident through your ability to design and facilitate engaging learning experiences that deliver measurable outcomes and meaningful impact.
• You are a natural collaborator who builds strong relationships across a wide range of stakeholders, influencing with credibility and confidence.
• You thrive in a fast-paced environment, adapt quickly to change and remain focused when navigating ambiguity.
• Your communication skills allow you to engage audiences at all levels, challenging constructively when needed whilst creating positive and inclusive learning experiences.
• You are highly organised, customer-focused and comfortable balancing multiple priorities and projects simultaneously.
• Above all, you are passionate about creating development opportunities that help colleagues grow, succeed and contribute to the future success of British Airways.

Your experience:

• Proven experience in blended learning design, development and innovation. (essential)
• Strong background in leadership, management and talent development. (essential)
• End-to-end Learning & Development experience across a variety of learning styles and delivery methods. (essential)
• Experience designing and delivering digital learning solutions, including eLearning, virtual classrooms and modern learning approaches. (essential)
• Strong stakeholder management, consultancy and business partnering skills.
• Excellent project management skills, including planning, execution and delivery against timelines and budgets.
• Experience using data and insights to inform decision-making and measure learning effectiveness.
• Exceptional written and verbal communication skills.
• Ability to influence stakeholders and provide professional challenge to support the development of high-quality learning solutions.
• Experience managing suppliers and external partners within learning and development projects is desirable.

This is a fantastic opportunity to shape the future of leadership and talent development at British Airways, helping our people develop the skills, behaviours and capabilities needed to succeed today and in the future.

What we offer:

We believe that all the people who work with us should feel valued for the part they play. From the day you join us, you’ll get access to brilliant staff travel benefits including unlimited basic and premium standby tickets on British Airways flights. You’ll also receive up to 30 discounted 'Hotline' airfares per year for yourself, friends, and family. At British Airways you’ll have the chance to take on new challenges and move forward in a way that feels right for you. We encourage all those who work for us to consider opportunities right across our business to help you develop and progress.

Inclusion & Diversity: At British Airways we all have a part to play in creating an inclusive place to work. Diverse representation among our people is really important to us and we recognise that all our colleagues are uniquely different and bring their own originality, creativity and identity to work. Inclusion and diversity is a key driver of innovation and we’re committed to creating a culture where everyone feels that they can be themselves.