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- Tasks: Join our Supply Chain & Operations team to ensure smooth order management and customer satisfaction.
- Company: TRIP, a leading CBD brand revolutionising wellness with innovative products.
- Benefits: Competitive salary, 24 days holiday, private health insurance, and product discounts.
- Why this job: Be part of a fast-growing brand making a real impact in the wellness industry.
- Qualifications: Strong interest in operations, excellent communication skills, and attention to detail.
- Other info: Dynamic team culture with opportunities for personal growth and fun events.
The predicted salary is between 30000 - 42000 £ per year.
TRIP's mission is to share calm in the everyday chaos – supporting people with their daily stress and wellbeing harnessing the power of plants. Since launch, TRIP has built a cult social following, is one of the leading new European D2C brands, and is already stocked in over 25,000 stores across the UK, Europe and the US, including Soho House globally, Tesco, Sainsbury's and Holland & Barrett. Named by The Sunday Times as the 4th fastest growing company in Britain, TRIP's award winning CBD products help you relax into your best self.
Co-founders, husband and wife team Olivia and Daniel discovered CBD after a transformative personal experience in 2018 and since then, TRIP has introduced millions of people to CBD. TRIP is the fastest growing soft drinks brand in the UK, with 88% market share of CBD drinks. With 1 in 2 Gen Z having tried a CBD drink, the demand for TRIP and CBD as a category will only continue to surge. Pioneering the CBD category and at the front and centre of rising trends in wellness, functionality and alcohol alternatives, TRIP is well on the way to becoming a world leading well-being brand.
We are looking for someone to join our brilliant Supply Chain & Operations team to help ensure fantastic availability and service for our customers, whilst helping to drive efficiencies and cost reductions. Reporting into our Customer Supply Manager, you will be working alongside another Operations Executive and share our collaborative work style, have a passion for the wellbeing sector, and be excited to help ensure that our customers have a great TRIP.
We want someone who loves problem solving, attention to detail and continuous improvement to help TRIP continue our rapid growth. We need a team player who is keen to get involved in the scale-up, challenger brand landscape and looking to make an impact in a fast-paced environment!
Key Responsibilities:
- Order management: ensuring orders flow seamlessly through our B2B & DTC warehouses whilst troubleshooting any issues which arise.
- Manage our day-to-day communications with our 3rd party logistics providers to ensure the smooth running of TRIP's operations, communicating back to the operations team accordingly.
- Working with TRIP colleagues or external partners to ensure 99.9%+ service at the lowest possible cost, whilst continually aiming to optimise delivery times and last mile delivery and investigating sustainability initiatives for last mile delivery.
- Reporting and monitoring daily/weekly/monthly KPIs to ensure our operations run smoothly and our partners are held accountable for their roles.
- Work with D2C team on initiatives to improve Customer Experience and Retention, thus improving long-term profitability of D2C business.
- Warehouse & Freight cost reduction: work with our existing 3PL and customer supply manager to ensure our warehouse & freight costs are as low as possible, whilst ensuring customer experience remains amazing.
- Work with D2C/sales teams and Ops team on projects that add value to our consumers, either in the form of cost reduction or value creation, and coordinate operational elements of projects.
- Work with D2C/sales team and wider Ops team to ensure effective stock management and order availability in a volatile landscape.
Although primarily an operations role, this position will work across multiple functions allowing you excellent exposure to many aspects of our rapidly growing business. The role involves day-to-day management of much of our operations and works very closely with the D2C/sales team at TRIP, whilst also having regular interaction with the senior team and other functions within the business.
You Have:
- A strong interest in operations/logistics - experience is a bonus!
- Extremely strong communication skills, ability to manage relationships across multiple functions and work collaboratively with external suppliers/third parties to drive the best possible results.
- Attention to detail, with a passion for problem solving and getting the job done in a fast-paced environment.
- Ability to see the bigger picture and find operational efficiencies in a rapidly changing supply chain.
- A self-starter mentality, great organisation skills and eagerness to grow within a dynamic team that is taking the UK market (and beyond) by storm!
- Strong Microsoft Excel skills. Experience with ERP systems and Shopify preferable but not necessary.
The Package:
- Competitive salary DOE
- Holiday: 24 days + your birthday off!
- Vitality private health insurance
- TRIP product discount & Friends + Family codes
- Free Calm membership
- Access to free therapy sessions provided by SelfSpace
- 1 personal wellness/community giving day per year
- A chance to join an amazing team, with a diverse, high performance background.
- Lots of fun! Great culture with regular team social & events.
- Join early in the journey of one of the most exciting, progressive brands within FMCG!
Operations Executive in London employer: 剔偉
Contact Detail:
剔偉 Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Executive in London
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend events, and connect with TRIP employees on LinkedIn. A friendly chat can sometimes lead to opportunities that aren’t even advertised!
✨Tip Number 2
Prepare for the interview by researching TRIP’s mission and values. Show us how your passion for wellbeing aligns with our goals. We love candidates who are genuinely excited about what we do!
✨Tip Number 3
Practice your problem-solving skills! Think of examples from your past experiences where you tackled challenges head-on. We want to see how you can bring that mindset to our operations team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re serious about joining the TRIP family!
We think you need these skills to ace Operations Executive in London
Some tips for your application 🫡
Show Your Passion for Wellbeing: When you're writing your application, let your enthusiasm for the wellbeing sector shine through. We want to see that you genuinely care about helping people find calm in their everyday chaos, just like we do at TRIP!
Be Specific About Your Skills: Make sure to highlight your experience and skills that relate directly to operations and logistics. If you've got strong communication skills or a knack for problem-solving, tell us about it! We love seeing how your background can contribute to our team.
Tailor Your Application: Don’t just send a generic application. Take the time to tailor your CV and cover letter to fit the Operations Executive role. Mention specific responsibilities from the job description and how your experience aligns with them. It shows us you’re serious about joining our team!
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it makes it easier for us to get to know you better!
How to prepare for a job interview at 剔偉
✨Know Your Stuff
Before the interview, dive deep into TRIP's mission and products. Understand the CBD market and how TRIP stands out. This will show your genuine interest and help you connect your skills to their goals.
✨Showcase Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Highlight your attention to detail and ability to optimise processes, as these are key for an Operations Executive at TRIP.
✨Communicate Effectively
Since strong communication is crucial, practice articulating your thoughts clearly. Be ready to discuss how you've managed relationships with suppliers or teams in the past, showcasing your collaborative spirit.
✨Be Ready to Discuss KPIs
Familiarise yourself with key performance indicators relevant to operations. Be prepared to talk about how you've monitored and reported on KPIs in previous roles, as this will demonstrate your analytical skills and operational mindset.
