Global Quality Manager

ABOUT TRIP
TRIP's mission is to create calm in the everyday chaos for our community, offering next-generation wellness products to power their lifestyle and nurture mental wellbeing. Co-founders, husband and wife team Olivia and Daniel discovered plant-based wellness after a transformative personal experience and decided to launch TRIP in 2019 to bring the most delicious, highest quality functional drinks and supplements to millions of people globally. Now the world's #1 Calming Beverage Brand, TRIP's award-winning drinks and wellness products are crafted with botanicals and adaptogens to help people relax, unwind and find balance. Since launch, TRIP has rapidly expanded from the UK to across Europe and North America, generating over $100 million in sales. TRIP products are now available in leading supermarkets, natural retailers and online. Our vision is to become the global leader in calming drinks and supplements. Synonymous with calm in the same way Red Bull is with energy. We move fast, think big and are committed to becoming the defining brand for a generation who drinks less but prioritises mental wellbeing more than ever. There has never been a better time to join our incredible team and be part of the movement!

THE ROLE
Quality sits at the heart of everything we do. Our products are held to the highest standards, and our customers expect nothing less. As Global Quality Manager, you are the single global owner of product quality, food safety and technical systems across TRIP’s full drinks and supplements portfolio, spanning every co-manufacturer, ingredient supplier and market we operate in across the UK, US and EU. This is a broader, more senior remit than a market‑specific quality role: rather than running quality for one region, you set and run the one global quality management system that every co‑manufacturer, in every market, is held to. You are the operational counterpart to the Global Compliance Manager: you own quality, food safety, specifications, testing and technical documentation; they own regulatory compliance, claims, trademarks and legal matters. Together, you both report into the Sr. Director of Global Compliance & Quality, and work as close partners across supply chain, NPD, commercial and customer care.

New product development, ingredient approval strategy and shelf‑life/stability sign‑off are owned by the Sr. Director, you provide the quality and technical input those decisions rely on, rather than approving independently. This is a hands‑on, cross‑border role. Expect regular contact with co‑manufacturers and suppliers across all three regions, supporting new product launches, managing incidents when they arise, and keeping our quality controls sharp, with occasional international travel to production sites.

• Global Quality Management System
  Own and continuously improve TRIP’s global QMS - HACCP, prerequisite programmes, internal audit schedule and CAPA log - as a single system applied across every co‑manufacturer and market, not a market‑by‑market standard. Lead BRC (or equivalent GFSI-benchmarked) alignment and development across the entire co‑manufacturer network. Own product specifications, Bills of Materials (BOMs) and technical documentation globally, maintaining one master record set that UK, US and EU co‑manufacturers all work from, aligned with the compliance team’s MPCs.
• Supplier & Co‑Manufacturer Quality (Global)
  Act as the primary quality contact for all of TRIP’s co‑manufacturers and ingredient suppliers, across every region — not a single market. Manage supplier approval, ongoing quality KPIs, audit schedules and corrective action plans for ingredients, packaging and finished goods, globally. Conduct and coordinate supplier audits worldwide; provide constructive, relationship‑first feedback that drives improvement without damaging commercial partnerships. Perform risk assessments on raw materials and suppliers across all markets; elevate material risks to the Sr. Director of Global Compliance & Quality with clear recommendations.
• Testing, COA & Quality Monitoring
  Own the global product testing programme, ensuring the full TRIP range — in every market — is tested in accordance with agreed schedules, regulatory requirements and internal quality standards, and communicated to co‑manufacturers. Own Certificate of Analysis (COA) management and finished product standards across all co‑manufacturers. Monitor quality KPIs (out‑of‑specification incidents, customer complaints, defect rates, returns) globally, and drive continuous improvement activity wherever trends emerge.
• New Product Development — Quality & Technical Input
  Partner with the NPD and R&D teams to provide quality and technical input throughout new product development — from ingredient approval to launch, for products in any market. Support trial execution, sensory alignment and packaging integrity checks for new products globally, and flag technical risk on shelf‑life and stability testing to the Sr. Director rather than signing off independently. Ensure every new product that reaches launch has complete quality documentation and finished‑product specifications on file, regardless of market.
• Incident Management, CAPA & Recall Readiness
  Lead complaint investigations and quality incidents globally with tenacity — from initial triage through root cause analysis and prevention of recurrence. Own product recall readiness: maintain the recall plan and act as quality lead should one ever be triggered, in any market. Support the customer care team with expert technical knowledge on product quality queries and complaint resolution, worldwide. Coordinate cross‑functional problem‑solving across operations, supply chain and NPD — and loop in the Global Compliance Manager whenever a quality issue crosses into regulatory territory.
• Working with the Compliance Function
  Act as subject‑matter expert input into regulatory risk assessments, ingredient approval, claims substantiation and MPC/specification governance — while the Global Compliance Manager retains final regulatory and compliance sign‑off. Keep product specifications and BOMs aligned with the compliance team’s MPCs and the Packaging Compliance Specialists’ artwork records.

Experience we're looking for:

• Essential
  Degree in Food Science, Chemistry, Microbiology or a related discipline. 5+ years’ experience in a quality or technical role within consumer goods — specifically functional beverages and/or food/dietary supplements, including experience managing quality across more than one market or region. Hands‑on experience working with co‑packers or contract manufacturers, ideally spanning more than one country. Strong working knowledge of HACCP, GMP, prerequisite programmes and food safety certification schemes (BRC, ISO 22000, GFSI). Proven ability to manage supplier quality at scale, audits, KPI reporting, corrective actions — across multiple sites and suppliers simultaneously. Confident communicator, comfortable holding suppliers and co‑manufacturers to account across cultures and time zones while maintaining collaborative, long‑term relationships. Comfortable operating as the sole global owner of a function, with the judgement to know when to decide and when to elevate.
• Desirable
  Working familiarity with UK, US and/or EU food and food‑supplement regulatory frameworks (FSA, MHRA, FDA) — not to own compliance, but to work fluently alongside the Global Compliance Manager. Exposure to shelf‑life and stability testing in beverages, including packaging interactions and carbonation, sufficient to support the Sr. Director's sign‑off with technical detail. Experience in a scale‑up or high‑growth, multi‑market FMCG environment. Prior experience building or maturing a QMS/BRC programme from the ground up. Direct experience with US Dietary Supplements (Supplement Facts, 21 CFR Part 111 cGMP) — this would be a standout, exceptional fit for the role. Background in functional/adaptogenic beverage CPG, alongside food or dietary supplement quality experience.

What's in it for you
The opportunity to be at the heart of one of the fastest growing brands in the health & wellness space! Lovely, bright and spacious office 1 minute from Notting Hill Gate station, surrounded by TRIP pastel‑coloured houses! Salary: DOE 4 days per week in the office with the option to work from home on a Friday Private Healthcare with Vitality including Virgin Gym 50% off Holiday: 24 days + birthday off! 1 Wellness Day Pension plan Potential to take part in the company share scheme TRIP product discount & Friends+Family codes Mindfulness support with Calm App membership Breakfast and snacks provided Sleep support with monthly Dream Drops CBD Oil allowance Working from Anywhere policy: 2 weeks per year in a maximum of 2 blocks Sabbatical: After 2 years of service, you may apply for a sabbatical of up to 6 weeks, subject to policy Dog Friendly office Regular team socials & events