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Queen Alexandra College
Transcription Officer

Transcription Officer

Full-Time 20000 - 22000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Transcribe confidential information into accessible formats while meeting deadlines.
  • Company: Join All Formats, a leading transcription company supporting students with disabilities for over 25 years.
  • Benefits: Enjoy perks like flexible working, fitness centre access, and employee assistance programmes.
  • Why this job: Make a real difference in students' lives while developing your skills in an inclusive environment.
  • Qualifications: No experience needed; just bring your Microsoft Office skills and a passion for helping others.
  • Other info: Full training provided, with opportunities for career progression and personal development.

The predicted salary is between 20000 - 22000 £ per year.

Transcription Officer

Application Deadline: 20 August 2025

Department: All Formats

Employment Type: Permanent – Full Time

Location: Harborne, Birmingham, UK

Compensation: £23,531 – £25,801 / year

Description

This is a fantastic opportunity to join All Formats, one of the UK’s leading accessible format transcription companies, who were established over 25 years ago. All Formats is a part of Queen Alexandra College. QAC is a college that supports students with a wide range of Disabilities. Any profits generated by All Formats go directly back into the college to help enhance our students learning journey.
We are seeking a Transcriptions Officer to provide a high standard of confidential work, to provide an efficient and timely service to external stakeholders and clients. The post holder will be required to transcribe highly confidential information into large print and other accessible formats.
As an entry level position no prior experience is required as full training will be provided, however a high level of competence in Microsoft Office software such as Word is a must. Good verbal and written communication skills and excellent time management and organisation skills are also required. A customer-focused approach combined with excellent attention to detail and an ability to work accurately and calmly under strict deadlines is essential. Candidates must be flexible to assist in meeting fluctuating deadlines across various areas of the business.
Please note that this role usually consists of an interview and in tray exercise.

Key Responsibilities

Duties and Key Areas of Responsibility

· To provide required transcriptions for all live projects, ensuring these are produced within Service Level Agreements.
· Daily, reconcile the delivery with client’s instructions; prepare received data for scanning and the transcription process.
· Use a wide variety of specialist software to produce items in the preferred format.
· Prepare and complete basic maintenance on equipment to be used for transcription purposes (e.g. printers, Braille embossers, scanners)
· Liaise with colleagues and manager to ensure the department is aware of the outstanding work against the SLA’s.
· Liaise with clients regarding live projects and within the team assist with providing daily and monthly reports.
· Collate relevant data on completed jobs, in preparation for invoicing.
· Follow essential security protocols as necessary for the business.
· Respond to incoming enquiries from potential clients via email and/or telephone, providing information and/ or quotes as required.
· Monitor All Formats stock levels for transcriptions stationery and postal service, informing relevant individuals to ensure orders can be progressed.
· To facilitate with postal duties, as commensurate with the role.
· Provide support for a range of QAC Enterprise activities, and represent the team at events, where this is deemed appropriate.
· Occasionally, distribute printed marketing materials for College Enterprises.
General Duties
· As part of QAC’s process of continuous improvement; work with the All Formats Manager to implement projects/ initiatives to improve the All Formats enterprise and services.
· Adhere to the College’s Health and Safety Policy at all times, recognising responsibility for own safety and that of others.
· Act at all times in accordance with the Staff Code of Conduct and QAC Values of Respect, Excellence, Enabling, Collaboration and Inclusion.
· Comply with all College policies and procedures.
· Maintain CPD and undertake appropriate training and development as required, including any mandatory and/or refresher training required for the role.
· To undertake other duties as commensurate with the role and in agreement with the All Formats Manager.
Transcriptions Officer (Extended Role) will undertake the Core Role Responsibilities above, but in addition will demonstrate the skills and experience necessary to undertake a wider role across the full range of formats (Large Print, Audio, Braille), including;
· Preparing and transcribing documents across the full range of formats.
· Support on the job training and quality control/consistency checking of documents for new Transcription Officer colleagues.
· Producing reports, as requested by the Team Leader and/or All Formats Manager/Deputy Manager.
· Undertake training and/or qualifications to develop specialist skills and expertise e.g. Braille.
· Undertaking designated work or ad hoc projects, as determined by the All Formats Manager/Deputy, in line with specialist skills and experience.
· Cover the Transcription / Production areas in the absence of Team Leaders, including assigning work, ensuring work is completed within SLA and any issues are reported to All Formats Manager.
The above list is not exhaustive, but is indicative of the general nature and level of responsibility of the work to be undertaken. The responsibilities and duties may vary from time to time without changing the nature of the post. The post holder will be expected to adopt a flexible approach to enable the efficient and effective running of the College.

Skills, Knowledge and Expertise

GCSE English or Equivalent
Understanding of Data Protection/GDPR
Meticulous attention to detail, with ability to concentrate for long periods of time
Flexible and adaptable communication style
Able to work with conflicting demands whilst meeting deadlines
Able to work effectively both independently and as part of a team
Able to work on your own initiative
Proficiency in MS Office applications (MS Word, Excel, PowerPoint, Access and Outlook)
Strong commitment to equality, diversity and inclusion. Identifies with and demonstrates QAC Vision and Values and FREDIE (Fairness, Respect, Equality, Diversity, Inclusion and Engagement)

Why work at Queen Alexandra Charity Birmingham

Join our team at Queen Alexandra College!
Are you passionate about making a difference to the lives of students with special educational needs? Do you thrive in an inclusive and supportive academic environment? If so, we want YOU to join our team. QAC has just gone through an exciting rebrand, dealt with a period of swift growth and academic improvement and this is your opportunity to become part of a vibrant College that is moving forward and making a real difference to the lives and futures of our students.
The newly structured Queen Alexandra Charity Birmingham offers you the chance to have a positive impact as you join a committed group of colleagues in ensuring that all students achieve their aims and aspirations. We are dedicated to providing exceptional education and support to students with diverse learning needs and life experiences. Our specialist setting fosters an inclusive community where every student is valued, supported, and empowered to reach their full potential.
QAC offers a vibrant, varied and enriching educational experience for both residential and day students. Our curriculum aims to maximise adult life, independence and work opportunities for all students. Class sizes are designed to meet specific needs and support levels are high.
Joining our supportive team, you will have the opportunity to:
· Work closely with students with SEN to achieve their goals
· Make a difference to the educational experience of young people
· Be a voice for students and staff in specialist education
· Foster a positive and inclusive learning environment, promoting academic growth, self-development and self-confidence
· Develop your own skills, aspirations and progress your career.
Our benefits include;
  • Access to on site car parking
  • Use of QAC Fitness Centre (subject to opening hours)
  • Cycle to Work Scheme (Salary Sacrifice)
  • 24/7 Employee Assistance Programme Helpline (BHSF)
  • Access to Education Support Free Helpline for Teachers & Education Staff
  • Mental Health First Aiders
  • BHSF Benefits Package including Healthcare Plans, discounted shopping/services
  • Annual Flu vaccination/voucher
  • Access to other benefit/discount schemes (which may be subject to charge) e.g. Blue Light Card, TOTUM (NUS), Charity Worker Discounts, Discounts for Teachers
  • Dell Advantage programme – a free programme that offers savings to students, parents and all staff at QAC – up to 20% off
  • 5% discount on National Express West Midlands bus passes at nxbusportal3.co.uk/education
  • Health and Wellbeing Services (Occupational Health/Counselling)
  • Free Tea/Coffee and Staff Room facilities
  • Dining Room facilities with hot/cold food (free meal provided for those supporting students at mealtimes)
  • Additional discretionary concessionary/closure days as part of leave entitlement (including closure over Christmas/New Year period)
  • Support for training/ CPD (either by way of study leave and/or funding)
  • Flexible working arrangements including Flexible Working Policy Agreements, Time Off in Lieu (TOIL) in prior agreement with line manager.

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Transcription Officer employer: Queen Alexandra College

Join All Formats, a leading accessible format transcription company based in Harborne, Birmingham, where your work directly supports students with disabilities at Queen Alexandra College. We pride ourselves on a vibrant and inclusive work culture that fosters personal and professional growth, offering comprehensive training and development opportunities. With a strong commitment to employee wellbeing, we provide a range of benefits including access to fitness facilities, mental health support, and flexible working arrangements, making it an excellent place for those looking to make a meaningful impact in education.
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Contact Detail:

Queen Alexandra College Recruiting Team

View Queen Alexandra College Profile

StudySmarter Expert Advice 🤫

We think this is how you could land Transcription Officer

✨Tip Number 1

Familiarise yourself with the specific software and tools used in transcription. Since the role requires proficiency in Microsoft Office, especially Word, consider brushing up on your skills or exploring online tutorials to enhance your efficiency.

✨Tip Number 2

Practice your time management skills by setting personal deadlines for tasks. This will help you demonstrate your ability to work under pressure and meet strict deadlines, which is crucial for this position.

✨Tip Number 3

Engage with the community around accessibility and inclusion. Understanding the needs of individuals with disabilities can give you valuable insights that will resonate during your interview and show your commitment to the college's mission.

✨Tip Number 4

Prepare for the in-tray exercise by practising how to prioritise tasks effectively. Simulate scenarios where you have to manage multiple projects at once, as this will help you showcase your organisational skills during the interview process.

We think you need these skills to ace Transcription Officer

Proficiency in Microsoft Office applications (Word, Excel, PowerPoint, Access, Outlook)
Excellent verbal and written communication skills
Strong attention to detail
Time management and organisational skills
Ability to work under strict deadlines
Customer-focused approach
Flexibility and adaptability
Understanding of Data Protection/GDPR
Ability to work independently and as part of a team
Initiative and self-motivation
Meticulous concentration for long periods
Experience with transcription software
Basic maintenance skills for transcription equipment

Some tips for your application 🫡

Tailor Your CV: Make sure your CV highlights relevant skills and experiences that align with the job description. Emphasise your proficiency in Microsoft Office, attention to detail, and any customer service experience.

Craft a Strong Cover Letter: Write a cover letter that showcases your passion for supporting students with disabilities and your commitment to inclusivity. Mention how your skills can contribute to the mission of All Formats and Queen Alexandra College.

Highlight Relevant Skills: In your application, specifically mention your communication skills, time management abilities, and flexibility. These are key attributes for the Transcription Officer role, so make them stand out.

Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this position.

How to prepare for a job interview at Queen Alexandra College

✨Know Your Software

Since proficiency in Microsoft Office, especially Word, is crucial for this role, make sure to brush up on your skills. Familiarise yourself with formatting documents and using templates, as these will likely come up during the interview.

✨Demonstrate Attention to Detail

This position requires meticulous attention to detail. Be prepared to discuss examples from your past experiences where you successfully managed tasks that required precision and accuracy, even under tight deadlines.

✨Understand the Company’s Mission

All Formats is dedicated to supporting students with disabilities. Show your understanding of their mission and values during the interview. This will demonstrate your alignment with their goals and your commitment to making a difference.

✨Prepare for the In-Tray Exercise

As part of the interview process, you'll likely face an in-tray exercise. Practice managing multiple tasks and prioritising effectively. This will help you showcase your organisational skills and ability to work under pressure.

Transcription Officer
Queen Alexandra College

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