Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Join our team to enhance resident experiences and manage property operations on weekends.
- Company: Greystar is a global leader in real estate, managing over $300 billion in properties worldwide.
- Benefits: Enjoy flexible weekend hours, gain valuable experience, and be part of a supportive team culture.
- Why this job: This role offers hands-on experience in customer service and community engagement while making a positive impact.
- Qualifications: Good education, customer service experience, and proficiency in Microsoft Office are essential.
- Other info: Training provided on in-house systems; perfect for students seeking weekend work.
The predicted salary is between 24000 - 36000 £ per year.
ABOUT GREYSTAR
Greystar is a leading, fully integrated global real estate company offering expertise in property management, investment management, development, and construction services in institutional-quality rental housing. Headquartered in Charleston, South Carolina, Greystar manages and operates over $300 billion of real estate in nearly 250 markets globally with offices throughout North America, Europe, South America, and the Asia-Pacific region. Greystar is the largest operator of apartments in the United States, manages over 1,000,000 units/beds globally, and has a robust institutional investment management platform comprised of nearly $78 billion of assets under management, including over $35 billion of development assets. Greystar was founded by Bob Faith in 1993 to become a provider of world-class service in the rental residential real estate business. To learn more, visit www.greystar.com.
JOB DESCRIPTION SUMMARY
Works as part of a team to provide day-to-day management of the property and its community including marketing, building maintenance and tenancy administration and promotes and maintains an excellent resident experience in order to achieve occupancy and retention goals.
JOB DESCRIPTION
Key Role Responsibilities
- Works as part of a team, supporting and respecting other team members, to deliver exceptional resident living.
- Supports the creation of a positive, memorable experience for residents.
- Delivers all aspects of customer service, including a comprehensive front of house service anticipating and exceeding resident expectations.
- Responds positively to customer queries and complaints, identifying and undertaking appropriate action in line with Greystar’s complaints procedure.
- Supports events and activities within the Community.
- Establishes and maintains relationships with University clients.
- Develops and maintains local knowledge and information resources relevant to resident needs, e.g., travel, entertainment, and amenities.
- Completes administrative tasks including logging maintenance requests, filing, preparing notices, and updating databases.
- Undertakes marketing activities such as attending open days and leafleting to promote the property.
- Carries out sales and leasing activities including viewings, following up on inquiries, and sales conversions.
- Assists with summer Community preparations, including move-in and move-out processes.
- Completes Health and Safety compliance activities in line with the Company’s policies and procedures.
- Participates in an on-call roster to provide out-of-hours emergency support for the Community.
- Chases outstanding rent arrears following rent collection procedures to meet property targets.
- Promotes tenancy extensions and other revenue streams such as vending.
- Raises purchase orders in accordance with procedures.
- Ensures tenant refunds are completed timely and in line with Greystar’s policy.
- Looks to maximize efficiency of utilities.
Key Relationships
- Onsite Team Members
About You
Knowledge & Qualifications
- Good level of general education.
- Proficient in Microsoft Office packages including Word, Excel, and Outlook, as well as other systems such as databases or booking systems (training to be provided on in-house systems).
- Knowledge and understanding of UK Health and Safety requirements and legislation.
Experience & Skills
Essential
- Excellent customer service skills and significant experience in a customer-facing service delivery role.
- Good team player with strong relationship-building and influencing skills.
- Ability to act autonomously, making decisions and taking actions when required.
- Fluent English verbal and written communication skills.
- Excellent organization skills with the ability to multitask and prioritize.
- Numerical skills necessary to complete the above activities.
- Self and culturally aware, able to adapt relationship-building, communication, and negotiation skills to the audience.
- Flexible approach to work and adaptable to thrive in a changing environment.
- Enthusiasm to deliver an exceptional experience to stakeholders and continuously improve knowledge of self and others.
#J-18808-Ljbffr
Customer Service Associate - Weekend Only employer: Greystar Worldwide, LLC
Contact Detail:
Greystar Worldwide, LLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Associate - Weekend Only
✨Tip Number 1
Familiarise yourself with Greystar's values and mission. Understanding their commitment to exceptional resident experiences will help you align your responses during interviews, showcasing how you can contribute to their goals.
✨Tip Number 2
Highlight your customer service experience in previous roles. Be ready to share specific examples of how you've handled customer queries or complaints effectively, as this is crucial for the Customer Service Associate position.
✨Tip Number 3
Demonstrate your teamwork skills by discussing past experiences where you collaborated with others to achieve a common goal. Greystar values team players, so showing that you can work well with colleagues will set you apart.
✨Tip Number 4
Research the local area and amenities relevant to residents. Being knowledgeable about local attractions and services will not only impress during interviews but also prepare you for the role's responsibilities in enhancing resident experiences.
We think you need these skills to ace Customer Service Associate - Weekend Only
Some tips for your application 🫡
Understand the Role: Read through the job description carefully to understand the key responsibilities and required skills for the Customer Service Associate position. Tailor your application to highlight how your experience aligns with these requirements.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer service experience and your ability to work as part of a team. Mention specific examples of how you've exceeded customer expectations in previous roles.
Highlight Relevant Skills: In your CV, emphasise your proficiency in Microsoft Office and any relevant systems. Also, include your strong communication and organisational skills, as these are essential for the role.
Proofread Your Application: Before submitting, make sure to proofread your application for any spelling or grammatical errors. A well-presented application reflects your attention to detail and professionalism.
How to prepare for a job interview at Greystar Worldwide, LLC
✨Showcase Your Customer Service Skills
Since the role is heavily focused on customer service, be prepared to share specific examples of how you've successfully handled customer queries or complaints in the past. Highlight your ability to anticipate needs and exceed expectations.
✨Demonstrate Teamwork
Greystar values collaboration, so emphasise your experience working as part of a team. Share instances where you supported colleagues or contributed to a positive team environment, showcasing your relationship-building skills.
✨Familiarise Yourself with the Company
Do some research on Greystar and its operations. Understanding their values, services, and community involvement will help you align your answers with what they are looking for in a candidate.
✨Prepare for Situational Questions
Expect questions that assess your problem-solving abilities and adaptability. Think of scenarios where you had to make quick decisions or adapt to changes, and be ready to discuss how you handled those situations effectively.
