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- Tasks: Provide tech support for exciting new technologies, including VR devices.
- Company: Join Concentrix, a global leader in IT services and consulting.
- Benefits: Enjoy a competitive salary of £30,500 plus remote work options and great perks!
- Why this job: Be part of a diverse team and make an impact with cutting-edge technology.
- Qualifications: 2+ years of experience in enterprise tech support and strong troubleshooting skills required.
- Other info: This is a fully remote role for candidates residing in Northern Ireland.
The predicted salary is between 24000 - 36000 £ per year.
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Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
Job Title:
Technical Support Agent
Job Description
We are seeking Technical Support staff to join our Enterprise team based in Northern Ireland. The successful candidate will join a diverse team providing tech support on exciting new technologies, including VR devices!
This is a fully remote role, however, only candidates residing in Northern Ireland can be considered, in the event you are required to come to our hub in Belfast.
The role will require you to commit to shifts between 2pm – 11pm, Wednesday to Sunday. We offer a competitive salary of £30,500 + benefits!
You will be required to efficiently handle between 20-25 complex cases daily, providing enterprise customers with
- Device, and performance support
- Communicate troubleshooting steps effectively
- Supporting with data and user deletion requests
- Collaborate with engineers to provide tech resolutions
- End-to-end ownership of customer support requests
- Proactively gaining updates and communicating to the customer
Requirements
- Preferably a minimum of 2 years of experience in successfully supporting enterprise level customers via multiple channels
- Strong technical knowledge and practical understanding of web technologies
- Advanced troubleshooting skills
- Ability to communicate technical knowledge to non tech audience clearly
- Fluency with operating systems (Windows, Mac, iOS, Android), Microsoft Suite and ticket management software
- Structured multitasking and prioritisation skills
- Strong critical thinking and analytical skills to isolate, investigate, reproduce and resolve hardware and software issues
- Collaborative interpersonal skills with experience working in a cross-functional team environment
Preferred Qualifications
- Web based background or computer science qualifications
Concentrix is an equal opportunity employer
We\’re proudly united as one team, one company, globally. We\’re committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.
Eligibility to work
In accordance with the United Kingdom’s law, only applicants who are legally authorised to work in the UK will be considered for this position.
Location:
UK, Work at Home, Northern Ireland
Language Requirements:
English (Required)
Time Type:
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R1557150
Seniority level
-
Seniority level
Entry level
Employment type
-
Employment type
Full-time
Job function
-
Job function
Information Technology
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Industries
IT Services and IT Consulting
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Technical Support Agent employer: Concentrix
Contact Detail:
Concentrix Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Support Agent
✨Tip Number 1
Familiarise yourself with the latest VR technologies and devices, as this role involves providing support for exciting new tech. Being knowledgeable about these products will help you stand out during discussions.
✨Tip Number 2
Practice your troubleshooting skills by simulating common technical issues that enterprise customers might face. This hands-on experience will prepare you to handle complex cases efficiently.
✨Tip Number 3
Brush up on your communication skills, especially in explaining technical concepts to non-technical users. Clear communication is key in a support role, so consider role-playing scenarios with friends or family.
✨Tip Number 4
Network with professionals in the IT support field, particularly those who work with enterprise-level customers. Engaging with others can provide insights into the role and may even lead to referrals.
We think you need these skills to ace Technical Support Agent
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in technical support, especially with enterprise-level customers. Emphasise your troubleshooting skills and familiarity with various operating systems and software.
Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the role and the technologies involved, such as VR devices. Mention specific examples of how you've successfully resolved complex technical issues in the past.
Showcase Communication Skills: Since the role requires clear communication of technical knowledge to non-technical audiences, provide examples in your application that demonstrate your ability to explain complex concepts simply.
Highlight Team Collaboration: Mention any experience you have working in cross-functional teams. This is important for the role, so include examples of how you've collaborated with others to achieve tech resolutions.
How to prepare for a job interview at Concentrix
✨Showcase Your Technical Skills
Make sure to highlight your technical knowledge and experience with web technologies during the interview. Be prepared to discuss specific troubleshooting scenarios you've encountered and how you resolved them, especially with operating systems like Windows, Mac, iOS, and Android.
✨Communicate Clearly
Since you'll be dealing with enterprise customers, it's crucial to demonstrate your ability to communicate complex technical information in a clear and concise manner. Practice explaining technical concepts to a non-technical audience to show that you can bridge the gap effectively.
✨Demonstrate Problem-Solving Skills
Prepare to discuss your approach to isolating and resolving hardware and software issues. Use examples from your past experiences to illustrate your critical thinking and analytical skills, as these are key for the role.
✨Emphasise Team Collaboration
This role requires working closely with engineers and other team members. Be ready to share examples of how you've successfully collaborated in a cross-functional team environment, highlighting your interpersonal skills and ability to work well with others.
