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For Companies At a Glance
- Tasks: Lead a remote team of fitters, ensuring top-notch customer service and quality fittings.
- Company: Join a growing business dedicated to crafting UK curtains and blinds with exceptional value.
- Benefits: Enjoy flexible working options, professional development, and a supportive team culture.
- Why this job: Be part of an exciting growth area, making made-to-measure easy and accessible for customers.
- Qualifications: Strong leadership, data analysis skills, and experience in retail or managing field teams required.
- Other info: Opportunity to work closely with various teams and drive efficiency in a dynamic environment.
The predicted salary is between 36000 - 60000 £ per year.
Overview
The role of a Regional Fitting Manager is to ensure that we offer a best in class fitting experience in your region. This includes focusing on customer service, fitting capability, utilisation and availability and post purchase experience (remakes)
You will be responsible for the overall quality and performance of all fitters in your region, this role is integral in ensuring that we develop, engage and performance manage fitters to deliver right first-time fits for each customer.
You will need to be data driven and insight led, using key metrics to help drive performance in your region.
You will be the key lead for made to measure fitting in your region so it is essential that you create and maintain great relationships with Regional & Store Coaches, ensuring that our stores are driving made to measure with your support.
Made to Measure is an exciting area of growth for the business. It is our mission to ensure Made to Measure is made easy. We want to be the Trusted home of UK crafted curtains, and blinds, delivered quickly at great value.
The Made to Measure Central Team is here to help bring the expertise required to achieve our mission and ensure we grow the business in a sustainable way.
We work closely with many other areas of the business but most notably stores, store operations, digital growth, product and design teams.
What you\’ll be doing
- Ability to lead a remote team, keeping them engaged and motivated.
- Ability deliver great training and coaching to develop members of your team.
- Being data driven and insight led to ensure you hit your key KPI’s such as fitter utilisation and efficiency.
- Maintaining a low remake KPI, working with manufacturing to improve product and packaging if required.
- Problem solving & resolution for customer complaints.
- Building and maintaining great relationships through effective communication and stakeholder management skills.
- Being proactive in finding new ways to drive efficiency or sales.
What we\’ll look for in you
- Excellent people leader
- Comfortable analysing and using data to drive decision making.
- Established stakeholder manager and experience of dealing with people at various levels.
- Excellent customer service skills
- Professionalism is essential to promote our brand.
- Ability to deliver training/coaching where needed.
- IT skills with outlook, excel & word
- Experience in managing large field teams
- Experience of managing technical experts (e.g fitters or other DIY fields)
- Experience of retail leadership
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Area Made to Measure Fitter - London employer: Dunelm
Contact Detail:
Dunelm Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Area Made to Measure Fitter - London
✨Tip Number 1
Familiarise yourself with the latest trends in made to measure products, especially curtains and blinds. This knowledge will not only help you understand customer needs better but also demonstrate your passion for the role during interviews.
✨Tip Number 2
Network with professionals in the fitting and retail industry. Attend relevant events or join online forums to connect with others who can provide insights or even referrals for the position at StudySmarter.
✨Tip Number 3
Brush up on your data analysis skills, particularly in using Excel. Being able to showcase your ability to interpret data and make informed decisions will set you apart as a candidate who can drive performance effectively.
✨Tip Number 4
Prepare examples of how you've successfully led teams in the past, focusing on training and development. Highlighting your leadership experience will be crucial in demonstrating your fit for the Regional Fitting Manager role.
We think you need these skills to ace Area Made to Measure Fitter - London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing teams, customer service, and data analysis. Use specific examples that demonstrate your ability to lead and motivate a remote team.
Craft a Compelling Cover Letter: In your cover letter, express your passion for the Made to Measure sector and how your skills align with the company's mission. Mention your experience in stakeholder management and problem-solving to showcase your fit for the role.
Highlight Data-Driven Achievements: When detailing your previous roles, focus on achievements that involved using data to drive performance. Include metrics or KPIs you improved, as this will resonate with the company's emphasis on being data-driven.
Showcase Communication Skills: Emphasise your communication skills in both your CV and cover letter. Provide examples of how you've built relationships with stakeholders and managed teams effectively, as these are crucial for the role.
How to prepare for a job interview at Dunelm
✨Showcase Your Leadership Skills
As a Regional Fitting Manager, you'll be leading a remote team. Be prepared to discuss your leadership style and provide examples of how you've successfully engaged and motivated teams in the past.
✨Demonstrate Data-Driven Decision Making
This role requires a strong focus on data analysis. Familiarise yourself with key performance indicators (KPIs) relevant to fitting services and be ready to explain how you've used data to drive improvements in previous roles.
✨Highlight Your Customer Service Experience
Excellent customer service is crucial for this position. Prepare to share specific instances where you've resolved customer complaints or enhanced the customer experience, showcasing your professionalism and problem-solving skills.
✨Prepare for Stakeholder Management Questions
You'll need to build relationships with various stakeholders. Think of examples that demonstrate your ability to communicate effectively and manage relationships at different levels within an organisation.
