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- Tasks: Join our Operations Team to ensure top-notch service and handle product returns.
- Company: Be part of a global company experiencing exciting growth in Chester.
- Benefits: Enjoy 26 days leave, a bonus scheme, pension, life assurance, and free parking.
- Why this job: This role offers a chance to grow in a modern office with a supportive culture.
- Qualifications: Two years in sales administration, attention to detail, and a positive attitude required.
- Other info: Flexible working options available; full-time contract starting on 14th July.
The predicted salary is between 20000 - 30000 £ per year.
Operations Administrator Chester £25,000 This is an exceptional opportunity to join one of our well-established, successful and growing clients within their Operations team. You will be joining an innovative and progressive market leader, within a motivated and fast-paced team, providing an efficient and accurate service to business customers across the UK. The hours of work are Monday-Friday 8:30am-4:30pm or 9:00am-5:00pm The Operations Administrator will be rewarded with a fantastic benefits package including 26 days annual leave plus Bank Holidays, company bonus scheme, contributory pension scheme, life assurance, free onsite parking and more. The successful candidate will: * Work as part of a team to deal with timely product dispatch, working to fixed daily and weekly deadlines * Be responsible for handling returned products and processing accordingly * Establishing reasons for return, repair, credit and follow the process flow to ensure a full resolution for customers * Process orders through accurate scanning and data entry * Identify potential quality complaints and escalate in line with quality service standards * Liaising closely with other internal teams to resolve queries and issues promptly Essential Experience: * A minimum of 2 years’ experience within an aftersales, logistics, warehouse or import/export administration role * A high level of attention to detail and accuracy to ensure outstanding customer experience through all interactions * Be enthusiastic and positive, with a can-do attitude * Case management experience managing own workloads and priorities and the ability to multitask * Desire for continuous improvement – always looking for ways to improve ways of working * Daily use of internal CRM software and experience of working across multiple screens, navigating various systems simultaneously * Experience of working towards strict KPIs and targets * Have experience of Salesforce (preferred but training will be provided) * Previously worked in a B2B customer relationship environment * Handling complex complaints in line with regulations Unfortunately, due to time restrictions we cannot respond to every applicant, in the event that we haven’t contacted you within 48 hours please take it you have not been successful for this particular role, but your details will be kept on file and considered for all future vacancies. We are an equal opportunities agency and welcome applicants from all backgrounds. We are acting on behalf of the client as an Employment Agency in relation to this vacancy
Operations Administrator employer: The Business Connection
Contact Detail:
The Business Connection Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Operations Administrator
✨Tip Number 1
Familiarise yourself with the company's operations and values. Understanding their approach to customer service and quality management will help you align your responses during interviews, showcasing that you're a great fit for their team.
✨Tip Number 2
Highlight your experience with CRM software, especially Salesforce. If you have used similar systems, be prepared to discuss how you navigated them and managed data effectively, as this is crucial for the Operations Administrator role.
✨Tip Number 3
Prepare examples of how you've handled multitasking in previous roles. The ability to manage multiple screens and tasks simultaneously is essential, so think of specific situations where you successfully juggled various responsibilities.
✨Tip Number 4
Showcase your enthusiasm for continuous improvement. Be ready to discuss any initiatives you've taken in past roles to enhance processes or improve customer experiences, as this aligns perfectly with the company's focus on growth and development.
We think you need these skills to ace Operations Administrator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in sales administration and case management. Emphasise your attention to detail and any experience with CRM software like Salesforce.
Craft a Strong Cover Letter: Write a cover letter that showcases your enthusiasm for the role and the company. Mention specific examples of how you've improved processes or handled customer interactions effectively.
Highlight Key Skills: In your application, clearly outline your ability to multitask, manage workloads, and work towards KPIs. Use bullet points for clarity and impact.
Proofread Your Application: Before submitting, carefully proofread your application for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for this role.
How to prepare for a job interview at The Business Connection
✨Showcase Your Attention to Detail
As an Operations Administrator, attention to detail is crucial. Prepare examples from your past experience where your meticulousness led to a successful outcome, especially in handling returns or processing orders.
✨Demonstrate Your Multitasking Skills
The role requires managing multiple tasks simultaneously. Be ready to discuss how you've effectively juggled various responsibilities in previous positions, particularly in high-pressure environments.
✨Familiarise Yourself with CRM Software
If you have experience with Salesforce or similar CRM systems, highlight this during the interview. If not, do some research on how these systems work and be prepared to discuss your adaptability to new technologies.
✨Emphasise Your Can-Do Attitude
A positive and enthusiastic approach is key for this role. Think of instances where your proactive attitude helped resolve issues or improve processes, and be ready to share these stories.
